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Erschienen in:
2005 | OriginalPaper | Buchkapitel
Service Take-Up and Impacts of E-Government in Austria
verfasst von : Georg Aichholzer
Erschienen in: Electronic Government
Verlag: Springer Berlin Heidelberg
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Austria has made a great leap forward with e-government into the top group in Europe over the past three years. The paper examines how far the usage of services keeps pace and what kinds of impacts are observable. It finds that in Austria the take-up of services among enterprises has made enormous progress to one of the highest in the EU. Usage growth is strongest in advanced, transaction-related services, although there is still much potential to raise the usage among citizens in a socially balanced way. Impacts are identified in quantitative as well as qualitative terms: they include cost savings, increased efficiency and accelerated processing times of case handlings (exemplified among others by win-win situations in the finance and foreign trade sector), improved service and information quality, but also some adaptation problems and reorganization needs.