nach oben

Computer Supported Cooperative Work (CSCW)

Erschienen in:

01.08.2013

Sharing Knowledge and Expertise: The CSCW View of Knowledge Management

verfasst von: Mark S. Ackerman, Juri Dachtera, Volkmar Pipek, Volker Wulf

Erschienen in: Computer Supported Cooperative Work (CSCW) | Ausgabe 4-6/2013

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Knowledge Management (KM) is a diffuse and controversial term, which has been used by a large number of research disciplines. CSCW, over the last 20 years, has taken a critical stance towards most of these approaches, and instead, CSCW shifted the focus towards a practice-based perspective. This paper surveys CSCW researchers’ viewpoints on what has become called ‘knowledge sharing’ and ‘expertise sharing’. These are based in an understanding of the social contexts of knowledge work and practices, as well as in an emphasis on communication among knowledgeable humans. The paper provides a summary and overview of the two strands of knowledge and expertise sharing in CSCW, which, from an analytical standpoint, roughly represent ‘generations’ of research: an ‘object-centric’ and a ‘people-centric’ view. We also survey the challenges and opportunities ahead.

Vorheriger Artikel Computational Coordination Mechanisms: A tale of a struggle for flexibility

Nächster Artikel From Artefacts to Infrastructures

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 390 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Maschinenbau + Werkstoffe

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Ackerman, Mark S. (1993). Answer Garden: A Tool for Growing Organizational Memory of Work. Massachusetts Institute of Technology, Ph.D. Thesis.

Ackerman, Mark S. (1994a). Augmenting the Organizational Memory: A Field Study of Answer Garden. Proceedings of the Conference on Computer-Supported Cooperative Work (CSCW'94), pp. 243–252.

Ackerman, Mark S. (1994b). Definitional and Contextual Issues in Organizational and Group Memories. Proceedings of the Twenty-seventh IEEE Hawaii International Conference of System Sciences (HICSS 94), pp. 191–200.

Ackerman, Mark S. (1998). Augmenting Organizational Memory: A Field Study of Answer Garden. ACM Transactions on Information Systems, vol. 16, no. 3, pp. 203–224.CrossRef

Ackerman, Mark S., James S. Boster, Wayne G. Lutters, and David W. McDonald (2002a). Who's There? The Knowledge Mapping Approximation Project. In Mark S. Ackerman, Volkmar Pipek and Volker Wulf (eds.), Sharing Expertise: Beyond Knowledge Management. Cambridge, MA: MIT Press, pp. 159–178.

Ackerman, Mark S., and Christine Halverson (1998). Considering an Organization's Memory. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'98), pp. 39–48.

Ackerman, Mark S., and Christine Halverson (2004a). Organizational Memory: Processes, Boundary Objects, and Trajectories. Computer Supported Cooperative Work: The Journal of Collaborative Computing, vol. 13, no. 2, pp. 155–189.CrossRef

Ackerman, Mark S., and Christine Halverson (2004b). Sharing Expertise: The Next Step for Knowledge Management. In Volker Wulf and Marylene Huysman (eds.), Social Capital and Information Technology. Cambridge, MA: MIT Press.

Ackerman, Mark S., and Thomas W. Malone (1990). Answer Garden: A Tool for Growing Organizational Memory. Proceedings of the ACM Conference on Office Information Systems, pp. 31–39.

Ackerman, Mark S., and Eric Mandel (1995). Memory in the Small: An Application to Provide Task-Based Organizational Memory for a Scientific Community. Proceedings of the Hawaii International Conference of System Sciences (HICSS 95), pp. 323–332.

Ackerman, Mark S., and Eric Mandel (1999). Memory in the Small: Combining Collective Memory and Task Support for a Scientific Community. Journal of Organizational Computing and Electronic Commerce, vol. 9, no. 2–3, pp. 105–127.

Ackerman, Mark S., and David W. McDonald (1996). Answer Garden 2: Merging Organizational Memory with Collective Help. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'96), pp. 97–105.

Ackerman, Mark S., and Leysia Palen (1996). The Zephyr Help Instance: Promoting Ongoing Activity in a CSCW System. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'96), pp. 268–275.

Ackerman, Mark S., Vokmar Pipek, and Volker Wulf (eds.) (2002b). Sharing Expertise: Beyond Knowledge Management. Cambridge, MA: MIT Press.

Adler, Paul S, and Seok-Woo Kwon (2002). Social capital: prospects for a new concept. Academy of Management Review, vol. 27, no. 1, pp. 17–40.

Alvesson, M., and D. Kärreman (2001). Odd couple: making sense of the curious concept of knowledge management. Journal of Management Studies, vol. 38, no. 7, pp. 995–1018.CrossRef

Ambati, Vamshi, Stephan Vogel, and Jaime Carbonell (2012). Collaborative workflow for crowdsourcing translation. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 1191–1194.

Anderson, Stuart, Gillian Hardstone, Rob Procter, and Robin Williams (2007). Down in the (Data)base(ment) : Supporting Configuration in Organisational Information Systems. In Mark S. Ackerman, Christine A. Halverson, Thomas Erickson and Wendy A. Kellogg (eds.), Resources, Co-Evolution, and Artifacts: Theory in CSCW. New York: Springer, pp. 221–254.

Andriessen, J.H. Erik (2005). Archetypes of Knowledge Communities. Proceedings of the International Conference on Communities and Technologies 2005, pp. 191–213.

Auramäki, Esa, Mike Robinson, Anne Aaltonen, Mikko Kovalainen, Arja Liinamaa, and Taina Tuuna-Väiskä (1996). Paperwork At 78 kph. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'96), pp. 370–379.

Bandini, Stefania, Ettore Colombo, Gianluca Colombo, Fabio Sartori, and Carla Simone (2003). The role of knowledge artifacts in innovation management: the case of a chemical compound designer CoP. Proceedings of the International Conference on Communities and Technologies, pp. 327–345.

Bannon, Liam, and Susan Bødker (1997). Constructing Common Information Spaces. Proceedings of the European Computer Supported Cooperative Work Conference (E-CSCW'97), pp. 81–96.

Bannon, Liam, and Kari Kuutti (1996). Shifting Perspectives on Organizational Memory: From Storage to Active Remembering. Proceedings of the Hawaii International Conference on System Sciences (HICSS-29), pp. 156–167.

Berg, Marc, and Geoffrey C. Bowker (1997). The Multiple Bodies of the Medical Record: Towards a Sociology of an Artifact. Sociological Quarterly, vol. 38, no. 3, pp. 513–537.CrossRef

Bergman, Mark, Gloria Mark, and Kalle Lyytinen (2004). Redefining Boundary Objects: An Examination of System Design. Proceedings of the 6th International Conference on Organizational Discourse.

Berlin, Lucy M., Robin Jeffries, Vicki L. O'Day, Andreas Paepke, and Cathleen Wharton (1993). Where Did You Put It? Issues in the Design and Use of a Group Memory. Proceedings of the ACM InterCHI'93 Conference on Human Factors in Computing Systems, pp. 23–30.

Bietz, Matthew J., and Charlotte P. Lee (2009). Collaboration in Metagenomics: Sequence Databases and the Organization of Scientific Work. Proceedings of the 11th European Conference on Computer-Supported Cooperative Work (E-CSCW'09), pp. 243–262.

Blumer, Herbert (1986). Symbolic Interactionism: Perspective and Method. Berkeley: University of California Press.

Boland, Jr., Richard J., Anil K. Maheshwari, Dov Te'eni, David G. Schwartz, and Ramkrishnan V. Tenkasi (1992). Sharing Perspectives in Distributed Decision Making. Proceedings of the ACM CSCW'92 Conference on Computer-Supported Cooperative Work, pp. 306–313.

Bossen, Claus (2002). The parameters of common information spaces: the heterogeneity of cooperative work at a hospital ward. Proceedings of the ACM CSCW'02 Conference on Computer-Supported Cooperative Work, pp. 176–185.

Bossen, Claus, Lotte Groth Jensen, and Flemming Witt (2012). Medical secretaries' care of records: the cooperative work of a non-clinical group. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 921–930.

Boujut, Jean-François, and Eric Blanco (2003). Intermediary Objects as a Means to Foster Co-operation in Engineering Design. Computer Supported Cooperative Work (CSCW), vol. 12, no. 2, pp. 205–219.CrossRef

Bourdieu, Pierre (1977). Outline of a Theory of Practice. Cambridge: Cambridge University Press.CrossRef

Bowker, Geoffrey C., and Susan L. Star (1999). Sorting Things Out: Classification and Its Consequences. Cambridge, MA: MIT Press.

Bradner, E., W. Kellogg, and T.. Erickson (1999). The Adoption and Use of "Babble": A Field Study of Chat in the Workplace. Proceedings of the 6th European Conference on Computer Supported Cooperative Work (ECSCW'99), pp. 139–158.

Brown, John S., and P. Duiguid (1991). Organizational Learning and Communities of Practice: Toward a Unified View of Working, Learning and Innovation. Organization Science, vol. 2, pp. 40–57.

Brown, John Seeley, and Paul Duguid (2000). The Social Life of Information. Cambridge: Harvard Business Review Press.

Cabitza, Federico, Gianluca Colombo, and Carla Simone (2013). Leveraging underspecification in knowledge artifacts to foster collaborative activities in professional communities. International Journal of Human-Computer Studies, vol. 71, no. 1, pp. 24–45.CrossRef

Cabitza, Federico, and Carla Simone (2012). Affording Mechanisms: An Integrated View of Coordination and Knowledge Management. Computer Supported Cooperative Work (CSCW), vol. 21, no. 2–3, pp. 227–260.CrossRef

Cabitza, Federico, Carla Simone, and Marcello Sarini (2008). Knowledge Artifacts as Bridges between Theory and Practice: The Clinical Pathway Case. In Mark Ackerman, Rose Dieng-Kuntz, Carla Simone and Volker Wulf (eds.), Knowledge Management in Action. Boston: International Federation for Information Processing, pp. 37–50.CrossRef

Cabitza, Federico, Carla Simone, and Marcello Sarini (2009). Leveraging Coordinative Conventions to Promote Collaboration Awareness: The case of Clinical Records. Computer Supported Cooperative Work (CSCW) Journal, vol. 18, no. 4, pp. 301–330.CrossRef

Cohen, Don, and Laurence Prusak (2001). In Good Company: How Social Capital Makes Organizations Work. Boston: Harvard Business School Press.

Constant, David, Sara Kiesler, and Lee Sproull (1994). What's Mine Is Ours, or Is It? A Study of Attitudes about Information Sharing. Information Systems Research, vol. 5, no. 4, pp. 400–421.CrossRef

Cranshaw, Justin, and Aniket Kittur (2011). The polymath project: lessons from a successful online collaboration in mathematics. Proceedings of the ACM CHI 2011 Conference on Human Factors in Computing Systems, pp. 1865–1874.

Dabbish, Laura, Colleen Stuart, Jason Tsay, and Jim Herbsleb (2012). Social coding in GitHub: transparency and collaboration in an open software repository. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 1277–1286.

Dearman, David, and Khai N. Truong (2010). Why users of yahoo!: answers do not answer questions. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 329–332.

Dörner, Christian, Volkmar Pipek, and Markus Won (2007). Supporting expertise awareness: finding out what others know. Proceedings of the Symposium on Computer Human Interaction for the Management of Information Technology.

Dourish, Paul (2003). The Appropriation of Interactive Technologies: Some Lessons from Placeless Documents. Computer Supported Cooperative Work (CSCW) Journal, vol. 12, no. 4, pp. 465–490.CrossRef

Dourish, Paul, Victoria Bellotti, Wendy Mackay, and Chao-Ying Ma (1993). Information and context: lessons from the study of two shared information systems. Proceedings of the ACM Conference on Organizational Computing, pp. 42–51.

Dourish, Paul, W. Keith Edwards, Anthony LaMarca, John Lamping, Karin Petersen, Michael Salisbury, Douglas B. Terry, and James Thornton (2000). Extending document management systems with user-specific active properties. ACM Transactions on Information Systems, vol. 18, no. 2, pp. 140–170.CrossRef

Dourish, Paul, W. Keith Edwards, Anthony LaMarca, and Michael Salisbury (1999). Presto: an experimental architecture for fluid interactive document spaces. ACM Transactions on Computer-Human Interaction, vol. 6, no. 2, pp. 133–161.CrossRef

Dow, Steven, Anand Kulkarni, Scott Klemmer, Bj Hartmann, ouml, and rn (2012). Shepherding the crowd yields better work. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 1013–1022.

Ehrlich, Kate (2003). Locating Expertise: Design Issues for an Expertise Locator System. In Mark S. Ackerman, Volkmar Pipek and Volker Wulf (eds.), Beyond Knowledge Managament. Sharing Expertise. Cambridge, USA: MIT Press, pp. 137–158.

Ehrlich, Kate, C-Y. Lin, and V. Griffiths-Fisher (2007). Searching for Experts in the Enterprise: Combining Text and Social Network Analysis. Proceedings of the ACM GROUP 2007 Conference on Supporting Group Work, pp. 117–126.

Faridani, Siamak, Ephrat Bitton, Kimiko Ryokai, and Ken Goldberg (2010). Opinion space: a scalable tool for browsing online comments. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 1175–1184.

Fields, Bob, Paola Amaldi, and Antonello Tassi (2005). Representing collaborative work: the airport as common information space. Cognition, Technology & Work, vol. 7, no. 2, pp. 119–133.

Finholt, Tom, and Lee S. Sproull (1990). Electronic Groups at Work. Organization Science, vol. 1, no. 1, pp. 41–64.CrossRef

Fiore, Andrew T., Scott Lee Tiernan, and Marc A. Smith (2002). Observed behavior and perceived value of authors in usenet newsgroups: bridging the gap. Proceedings of the ACM CHI 2002 Conference on Human Factors in Computing Systems, pp. 323–330.

Fischer, Gerhard (2001). Communities of Interest: Learning through the Interaction of Multiple Knowledge Systems. Proceedings of the 24th Information Systems Research Seminar in Scandinavia, pp. 1–14.

Fischer, Gerhard (2007). Designing socio-technical environments in support of meta-design and social creativity. Proceedings of the 8th International Conference on Computer Supported Sollaborative Learning (CSCL'07), pp. 2–11.

Fisher, D., M. Smith, and H. T. Welser (2006). You Are Who You Talk To: Detecting Roles in Usenet Newsgroups. Proceedings of the 39th Annual Hawaii International Conference on System Sciences, (HICSS '06).

Fitzpatrick, Geraldine (2003). Emergent Expertise Sharing in a New Community. In Mark S. Ackerman, Volkmar Pipek and Volker Wulf (eds.), Sharing Expertise: Beyond Knowledge Management. Cambridge, MA: MIT Press, pp. 81–110.

Forte, Andrea, Niki Kittur, Vanessa Larco, Haiyi Zhu, Amy Bruckman, and Robert E. Kraut (2012). Coordination and beyond: social functions of groups in open content production. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 417–426.

Gazan, Rich (2011). Social Q&A. Journal of the American Society for Information Science and Technology, vol. 62, no. 12, pp. 2301–2312.CrossRef

Gilbert, Eric, and Karrie Karahalios (2010). Understanding deja reviewers. Proceedings of the ACM CSCW'10 Conference on Computer-Supported Cooperative Work, pp. 225–228.

Goggins, Sean, Isa Jahnke, and Volker Wulf (eds.) (2013). Computer-Supported Collaborative Learning at the Workplace. London: Springer.

Goldberg, Yaron, Marilyn Safran, and Ehud Shapiro (1992). Active Mail -- A Framework for Implementing Groupware. Proceedings of the ACM CSCW'92 Conference on Computer-Supported Cooperative Work, pp. 75–83.

Groth, K., and J. Bowers (2001). On finding things out: Situating organisational knowledge in CSCW. Proceedings of the Seventh European Conference on Computer-Supported Cooperative Work, pp. 279–298.

Guy, I, M. Jacovi, N. Mushulam, I. Ronen, and E. Shahr (2008a). Public vs. private: comparing public social network information with email. Proceedings of the ACM CHI 2008 Conference on Human Factors in Computing Systems, pp. 393–402.

Guy, I, S. Ur, and I. Ronen (2012). Best Faces Forward: A Large-scale Study of People Search in the Enterprise. Proceedings of the ACM CHI 2012 Conference on Human Factors in Computing Systems, pp. 1775–1784.

Guy, I., M. Jacovi, E. Shahar, N. Meshulam, V. Soroka, and S. Farrell (2008b). Harvesting with SONAR: the value of aggregating social network information. Proceedings of the ACM CHI 2008 Conference on Human Factors in Computing Systems, pp. 1017–1026.

Halverson, Christine A., and Mark S. Ackerman (2003). Yeah, the Rush ain't here yet -- Take a break: Creation and use of an artifact as organizational memory. Proceedings of the IEEE Hawaii International Conference of System Sciences (HICSS'03).

Halverson, Christine A., and Mark S. Ackerman (2007). The Birth of an Organizational Resource: The Surprising Life of a Cheat Sheet. In Mark S. Ackerman, Christine A. Halverson, Thomas Erickson and Wendy A. Kellogg (eds.), Resources, Co-Evolution, and Artifacts: Theory in CSCW. London: Springer, pp. 9–36.

Halverson, Christine A., Thomas Erickson, and Mark S. Ackerman (2004). Organizational issues: Behind the help desk: evolution of a knowledge management system in a large organization. Proceedings of the ACM Conference on Computer Supported Cooperative Work, pp. 304–313.

Hansen, Derek L., Mark S. Ackerman, Paul J. Resnick, and Sean Munson (2007). Virtual Community Maintenance with a Collaborative Repository. Proceedings of the Annual Meeting of the American Society for Information Science and Technology (ASIS&T), pp. 1–20.

Hardstone, Gillian, Mark Hartswood, Rob Procter, Roger Slack, Alex Voss, and Gwyneth Rees (2004). Supporting informality: team working and integrated care records. Proceedings of the ACM CSCW'04 Conference on Computer-Supported Cooperative Work, pp. 142–151.

Harper, Richard (1998). Inside the IMF. New York: Academic Press.

Harper, Richard, Rob Procter, Dave Randall, and Mark Rouncefield (2001). 'Safety in numbers': calculation and document re-use in knowledge work. Proceedings of the International Conference on Supporting Group Work (GROUP'01), pp. 242–251.

Harper, Richard, and Abigail Sellen (1995). Collaborative Tools and the Practicalities of Professional Work at the International Monetary Fund. Proceedings of the ACM CHI'95 Conference on Human Factors in Computing Systems, pp. 122–129.

Heath, Christian, and Paul Luff (1996). Documents and Professional Practice: “Bad” Organizational Reasons for”Good” Clinical Records. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'96), pp. 354–363.

Heimerl, Kurtis, Brian Gawalt, Kuang Chen, Tapan Parikh, and Bjorn Hartmann (2012). CommunitySourcing: engaging local crowds to perform expert work via physical kiosks. Proceedings of the ACM CHI 2012 Conference on Human Factors in Computing Systems, pp. 1539–1548.

Hiltz, Starr Roxanne, and Murray Turoff (1993). The network nation: human communication via computer. Cambridge, MA: MIT Press.

Hinds, Pam, and Jeffrey Pfeffler (2003). Why organizations don’t ‘know what they know’: Cognitive and motivational factors affecting the transfer of expertise. In Mark Ackerman, Volkmar Pipek and Volker Wulf (eds.), Sharing Expertise. Beyond Knowledge Management. Cambridge, MA: MIT Press, pp. 3–26.

Hinrichs, Joachim, Volkmar Pipek, and Volker Wulf (2005). Context grabbing: Assigning metadata in large document collections. Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work, pp. 367–386.

Horowitz, Damon, and Sepandar D. Kamvar (2012). Searching the village: models and methods for social search. Communications of the ACM, vol. 55, no. 4, pp. 111–118.CrossRef

Hsieh, Gary, Scott E. Hudson, and Robert E. Kraut (2011). Donate for credibility: how contribution incentives can improve credibility. Proceedings of the ACM CHI 2011 Conference on Human Factors in Computing Systems, pp. 3435–3438.

Hsieh, Gary, Robert E. Kraut, and Scott E. Hudson (2010). Why pay?: exploring how financial incentives are used for question & answer. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 305–314.

Huysman, M.H., and Volker Wulf (2006). IT to support knowledge sharing in communities, towards a social capital analysis. Journal of Information Technology, vol. 21, pp. 40–51.CrossRef

Huysman, Marleen H., and Volker Wulf (2005). The role of information technology in building and sustaining the relational base of communities. The Information Society, vol. 21, no. 2, pp. 81–89.CrossRef

Huysman, Marleen, and Volker Wulf (eds.) (2004). Social Capital & Information Technology. Cambridge, MA: MIT Press.

Jeon, Grace YoungJoo, Yong-Mi Kim, and Yan Chen (2010). Re-examining price as a predictor of answer quality in an online q&a site. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 325–328.

Kamiya, Kenichi, Martin Roscheisen, and Terry Winograd (1996). Grassroots: Providing a Uniform Framework for Communicating, Sharing Information, and Organizing People. Proceedings of the ACM CHI 96 Conference on Human Factors in Computing Systems, pp. 239–240.

Kandasamy, Durga M., Kristal Curtis, Armando Fox, and David Patterson (2012). Diversity within the crowd. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, Companion pp. 115–118.

Katzenberg, Barbara, Fred Pickard, and John McDermott (1996). Computer Support for Clinical Practice: Embedding and Evolving Protocols of Care. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'96), pp. 364–369.

Kittur, Aniket, Ed H. Chi, and Bongwon Suh (2008). Crowdsourcing user studies with Mechanical Turk. Proceedings of the ACM CHI'08 Conference on Human Factors in Computing Systems, pp. 453–456.

Kittur, Aniket, Susheel Khamkar, Paul Andreacute, and Robert Kraut (2012). CrowdWeaver: visually managing complex crowd work. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 1033–1036.

Kittur, Aniket, and Robert E. Kraut (2010). Beyond Wikipedia: coordination and conflict in online production groups. Proceedings of the ACM CSCW'10 Conference on Computer-Supported Cooperative Work, pp. 215–224.

Kittur, Aniket, Jeffrey V. Nickerson, Michael Bernstein, Elizabeth Gerber, Aaron Shaw, John Zimmerman, Matt Lease, and John Horton (2013). The future of crowd work. Proceedings of the ACM CSCW 2013 Conference on Computer Supported Cooperative Work, pp. 1301–1318.

Kling, Rob (1991). Value Conflicts in the Design and Organization of EFT Systems. In Charles Dunlop and Rob Kling (eds.), Computerization and Controversy. first ed. Boston: Academic Press, pp. 421–435.

Ko, Andrew J., and Parmit K. Chilana (2010). How power users help and hinder open bug reporting. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 1665–1674.

Kovalainen, Mikko, Mike Robinson, and Esa Auramaki (1998). Diaries at Work. Proceedings of the ACM CSCW'98 Conference on Computer-Supported Cooperative Work, pp. 49–58.

Kulkarni, Anand, Matthew Can, and Bjorn Hartmann (2012). Collaboratively crowdsourcing workflows with Turkomatic. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 1003–1012.

Lampe, Cliff, Nicole Ellison, and Charles Stein field (2006). A face(book) in the crowd: social Searching vs. social browsing. Proceedings of the ACM CSCW'06 Conference on Computer-Supported Cooperative Work, pp. 167–170.

Laqua, Sven, M. Angela Sasse, Steven Greenspan, and Carrie Gates (2011). Do you know dis?: a user study of a knowledge discovery tool for organizations. Proceedings of the ACM CHI 2011 Conference on Human Factors in Computing Systems, pp. 2887–2896.

Lave, Jean, and Etienne Wenger (1991). Situated Learning: Legitimate Peripheral Participation. Cambridge, USA: Cambridge University Press.CrossRef

Lee, Charlotte P. (2007). Boundary Negotiating Artifacts: Unbinding the Routine of Boundary Objects and Embracing Chaos in Collaborative Work. Computer-Supported Cooperative Work, vol. 16, no. 3, pp. 307–339.CrossRef

Lesser, Eric L., Michael A. Fontaine, and Jason A. Slusher (eds.) (2000). Knowledge and Communities. Boston: Butterworth-Heinemann.

Lin, C-Y., V. Griffiths-Fisher, Kate Ehrlich, and C. Desforges (2008). SmallBlue: People Mining for Expertise Search and Social Network Analysis. IEEE Multimedia Magazine, vol. 15, pp. 78–84.

Lindstaedt, Stefanie N. (1996). Towards organizational learning: growing group memories in the workplace. Proceedings of the Conference Companion for ACM Conference on Human Factors in Computing Systems (CHI'96), pp. 53–54.

Lutters, Wayne G., and Mark S. Ackerman (2002). Achieving Safety: A Field Study of Boundary Objects in Aircraft Technical Support. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'02), pp. 266–275.

Lutters, Wayne G., and Mark S. Ackerman (2007). Beyond Boundary Objects: Collaborative Reuse in Aircraft Technical Support. Computer-Supported Cooperative Work, vol. 16, no. 3, pp. 341–372.CrossRef

Malone, Thomas W., Ken R. Grant, Franklyn A. Turbak, Stephen A. Brobst, and Michael D. Cohen (1987). Intelligent Information Sharing Systems. Communications of the ACM, vol. 30, no. 5, pp. 390–402.CrossRef

Malone, Thomas W., Kum-Yew Lai, and Christopher Fry (1995). Experiments with Oval: a radically tailorable tool for cooperative work. ACM Transactions on Information Systems, vol. 13, no. 2, pp. 177–205.CrossRef

Mambrey, P., and M. Robinson (1997). Understanding the Role of Documents in a Hierarchical Flow of Work. Proceedings of the ACM Group Conference (GROUP'97), pp. 119–127.

Mamykina, Lena, Bella Manoim, Manas Mittal, George Hripcsak, Bjorn Hartmann (2011). Design lessons from the fastest q&a site in the west. Proceedings of the ACM CHI 2011 Conference on Human Factors in Computing Systems, pp. 2857–2866.

Markus, M. Lynne (1983). Power, Politics, and MIS Implementation. Communications of the ACM, vol. 26, no. 6, pp. 430–444.CrossRef

McDonald, David W. (2000). Supporting Nuance in Groupware Design: Moving from Naturalistic Expertise Location to Expertise Recommendation.

McDonald, David W. (2001). Evaluating Expertise Recommendations. Proceedings of the ACM Conference on Supporting Group Work (Group'01), pp. 214–223.

McDonald, David W. (2003). Recommending collaboration with social networks: a comparative evaluation. Proceedings of the ACM CHI 2003 Conference on Human Factors in Computing Systems, pp. 593–600.

McDonald, David W., and Mark S. Ackerman (1998). Just Talk to Me: A Field Study of Expertise Location. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW '98), pp. 315–324.

McDonald, David W., and Mark S. Ackerman (2000). Expertise Recommender: A Flexible Recommendation System Architecture. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'2000), pp. 231–240.

Mockus, Audris, and James D. Herbsleb (2002). Expertise Browser: A Quantitative Approach to Identifying Expertise. Proceedings of the International Conference on Software Engineering (ICSE'02), pp. 503–512.

Morris, Meredith Ringel, Jaime Teevan, and Katrina Panovich (2010a). A Comparison of Information Seeking Us ing Search Engines and Social Networks. Proceedings of the Fourth International AAAI Conference on Weblogs and Social Media (ICWSM'10), pp. 291–294.

Morris, Meredith Ringel, Jaime Teevan, and Katrina Panovich (2010b). What do people ask their social networks, and why?: a survey study of status message q&a behavior. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 1739–1748.

Morrison, J (1993). Team Memory: Information Management for Business Teams. Proceedings of the 26th Hawaii International Conference on System Sciences, pp. 122–131.

Munkvold, Glenn, and Gunnar Ellingsen (2007). Common Information Spaces along the illness trajectories of chronic patients. Proceedings of the Tenth European Conference on Computer-Supported Cooperative Work, pp. 291–310.

Nagar, Yiftach (2012). What do you think?: the structuring of an online community as a collective-sensemaking process. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 393–402.

Nahapiet, J., and S. Ghoshal (1998). Social Capital, Intellectual Capital and the Organizational Advantage. Academy of Management Review, vol. 23, no. 2, pp. 242–266.

Nam, Kevin K., and Mark S. Ackerman (2007). Arkose: Reusing Informal Information in Online Communities. Proceedings of the ACM Conference on Supporting Group Work (Group'07), pp. 137–146.

Nichols, Jeffrey, and Jeon-Hyung Kang (2012). Asking questions of targeted strangers on social networks. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 999–1002.

Nonaka, Ikujiro, and Hirotaka Takeuchi (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. New York: Oxford University Press.

Normark, Maria, and Dave Randall (2005). Local expertise at an emergency call centre. Proceedings of the Ninth European Conference on Computer-Supported Cooperative Work, pp. 347–366.

O'Day, V., A. Adler, A. Kuchinsky, and A. Bouch (2001). When worlds collide: Molecular biology as interdisciplinary collaboration. Proceedings of the Seventh European Conference on Computer-Supported Cooperative Work, pp. 399–418.

Orlikowski, Wanda J. (1992). Learning from Notes: Organizational Issues in Groupware Implementation. Proceedings of the Computer Supported Cooperative Work (CSCW'92), pp. 362–369.

Orr, Julian (1986). Narratives at Work: Storytelling as Cooperative Diagnostic Activity. Proceedings of the Computer Supported Cooperative Work (CSCW 86), pp. 62–72.

Orr, Julian (1996). Talking About Machines: an Ethnography of a Modern Job. Ithaca: ILR/Cornell University Press.

Pal, Aditya, James Margatan, and Joseph Konstan (2012). Question temporality: identification and uses. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 257–260.

Panovich, Katrina, Rob Miller, and David Karger (2012). Tie strength in question & answer on social network sites. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 1057–1066.

Pentland, Brian T (1992). Organizing moves in software support hot lines. Administrative Science Quarterly, vol. 37, no. 4, pp. 527–548.

Pipek, Volkmar, and Volker Wulf (2003). Pruning the Answer Garden: Knowledge sharing in maintenance engineering. Proceedings of the Eighth European Conference on Computer-Supported Cooperative Work, pp. 1–20.

Pipek, Volkmar, Volker Wulf, and A. Johri (2012). Bridging Artifacts and Actors: Expertise Sharing in Organizational Ecosystems. Computer Supported Cooperative Work (JCSCW), vol. 21, no. 2–3, pp. 261–282.CrossRef

Pipek, Volkmar, Joachim Hinrichs, and Volker Wulf (2003). Sharing expertise: challenges for technical support. In Mark Ackerman, V. Pipek and Volker Wulf (eds.), Sharing Expertise-Beyond Knowledge Management, MIT Press, Cambridge. Cambridge, MA: MIT Press, pp. 111–136.

Polanyi, Michael (1967). The Tacit Dimension. London: Routledge and Kegan Paul.

Preece, Jenny (2000). Online Communities. New York: Wiley.

Randall, Dave, Richard Harper, and Mark Rouncefield (2007). Fieldwork for Design: Theory and Practice. London: Springer.CrossRef

Reddy, Madhu, and Paul Dourish (2002). A Finger on the Pulse: Temporal Rhythms and Information Seeking in Medical Work. Proceedings of the ACM CSCW'02 Conference on Computer Supported Cooperative Work, pp. 344–353.

Reddy, Madhu, Paul Dourish, and Wanda Pratt (2001). Coordinating Heterogeneous Work: Information and Representation in Medical Care. Proceedings of the European Conference on Computer Supported Cooperative Work (ECSCW'01), pp. 239–258.

Reichling, Tim, Kai Schubert, and Volker Wulf (2005). Matching Human Actors based on their Texts: Design and Evaluation of an Instance of the ExpertFinding Framework. Proceedings of the International Conference on Supporting Group Work (Group'05), pp. 61–70.

Reichling, Tim, and Michael Veith (2005). Expertise sharing in a heterogeneous organizational environment. Proceedings of the European Conference on Computer-Supported Cooperative Work (E-CSCW'05), pp. 325–345.

Reichling, Tim, Michael Veith, and Volker Wulf (2007). Expert Recommender: Designing for a Network Organization. Computer Supported Cooperative Work, vol. 16, pp. 431–465.CrossRef

Reichling, Tim, and Volker Wulf (2009). Expert Recommender System in Practice: Evaluating Semiautomatic Profile Generation. Proceedings of the ACM CHI 2009 Conference on Human Factors in Computing Systems, pp. 59–68.

Ribak, Amnon, Michal Jacovi, and Vladimir Soroka (2002). "Ask before you search": peer support and community building with ReachOut. Proceedings of the ACM CSCW'02 Conference on Computer-Supported Cooperative Work, pp. 126–135.

Rodden, Tom (1996). Populating the Application: A Model of Awareness for Cooperative Applications. Proceedings of the ACM CSCW'96 Conference on Computer-Supported Cooperative Work, pp. 87–96.

Rolland, Knut H., Vidar Hepsp, and Eric Monteiro (2006). Conceptualizing common information spaces across heterogeneous contexts: mutable mobiles and side-effects of integration. Proceedings of the ACM CSCW'06 Conference on Computer-Supported Cooperative Work, pp. 493–500.

Saeed, Saqib, Volkmar Pipek, Markus Rohde, and Volker Wulf (2010). Managing nomadic knowledge: a case study of the European social forum. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 537–546.

Schein, Edgar H. (1978). Career Dynamics. Reading, MA: Addison-Wesley.

Schmidt, Kjeld (1999). Of maps and scripts: The status of formal constructs in cooperative work. Information and Software Technology, vol. 41, pp. 319–329.CrossRef

Schmidt, Kjeld (2002). The problem with ‘awareness’. Computer Supported Cooperative Work, vol. 11, pp. 285–298.CrossRef

Schmidt, Kjeld (2012). The trouble with tacit knowledge. Computer Supported Cooperative Work, vol. 21, no. 2–3, pp. 163–225.CrossRef

Schmidt, Kjeld, and Liam Bannon (1992). Taking CSCW Seriously: Supporting Articulation Work. Computer Supported Cooperative Work, vol. 1, no. 1–2, pp. 7–40.CrossRef

Schmidt, Kjeld, and Carla Simone (1996). Coordination Mechanisms: Towards a Conceptual Foundation of CSCW Systems Design. Computer Supported Cooperative Work, vol. 5, no. 2/3, pp. 155–200.CrossRef

Schmidt, Kjeld, and Ina Wagner (2003). Ordering systems: coordinative practices in architectural design and planning. Proceedings of the International Conference on Supporting Group Work (GROUP'03), pp. 274–283.

Schmidt, Kjeld, and Ina Wagner (2004). Ordering Systems: Coordinative Practices and Artifacts in Architectural Design and Planning. Computer-Supported Cooperative Work, vol. 13, no. 5/6, pp. 349–408.CrossRef

Schmidt, Kjeld, Ina Wagner, and Marianne Tolar (2007). Permutations of cooperative work practices: a study of two oncology clinics. Proceedings of the International Conference on Supporting Group Work (GROUP'07), pp. 1–10.

Shami, N. Sadat, Kate Ehrlich, and D. R. Millen (2008). Pick me! Link selection in expertise search. Proceedings of the ACM CHI 2008 Conference on Human Factors in Computing Systems, pp. 1089–1092.

Shapiro, Dan (1994). The Limits of Ethnography: Combining Social Sciences for CSCW. Proceedings of the ACM CSCW'94 Conference on Computer-Supported Cooperative Work, pp. 417–428.

Shipman, Frank, III, and Catherine C. Marshall (1999). Formality Considered Harmful: Experiences, Emerging Themes, and Directions on the Use of Formal Representations in Interactive Systems. Computer Supported Cooperative Work, vol. 8, no. 4, pp. 333–352.CrossRef

Shipman, Frank, III, Robert Airhart, Haowei Hsieh, Preetam Maloor, J. Michael Moore, and Divya Shah (2001). Visual and spatial communication and task organization using the visual knowledge builder. Proceedings of the International Conference on Supporting Group Work (GROUP'01), pp. 260–269.

Shipman, Frank, III, and Ray McCall (1999). Supporting Incremental Formalization with the Hyper-Object Substrate. ACM Transactions on Information Systems, vol. 17, no. 2, pp. 199–227.CrossRef

Shipman, Frank, III, and Raymond McCall (1994). Supporting Knowledge-Base Evolution with Incremental Formalization. Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI'94), pp. 285–291.

Singh, Vandana, and Michael B. Twidale (2008). The confusion of crowds: non-dyadic help interactions. Proceedings of the ACM CSCW'08 Conference on Computer-Supported Cooperative Work, pp. 699–702.

Star, Susan Leigh, and James R. Griesember (1989). Institutional Ecology, "Translations" and Boundary Objects: Amateurs and Professionals in Berkeley's Museum of Vertebrate Zoology, 1907–39. Social Studies of Science, vol. 19, pp. 387–420.CrossRef

Starbird, Kate, Leysia Palen, Amanda L. Hughes, and Sarah Vieweg (2010). Chatter on the red: what hazards threat reveals about the social life of microblogged information. Proceedings of the ACM CSCW'10 Conference on Computer-Supported Cooperative Work, pp. 241–250.

Stevens, Gunnar, Michael Veith, and Volker Wulf (2005). Bridging among Ethnic Communities by Cross-cultural Communities of Practice. Proceedings of the Second International Conference on Communities and Technologies (C&T 2005), pp. 377–396.

Stevens, Gunnar, and Volker Wulf (2002). A new dimension in access control: studying maintenance engineering across organizational boundaries. Proceedings of the ACM Conference on Computer-Supported Cooperative Work (CSCW'02), pp. 196–205.

Stewart, Thomas A. (1991). BrainPower. Fortune, June 3, 1991, 44–60.

Strauss, Anselm L. (1993). Continual Permutations of Action. New York: Aldine de Gruyter.

Streeter, Lynn A., and Karen E. Lochbaum (1988). Who Knows: A System Based on Automatic Representation of Semantic Structure. Proceedings of the RIAO 88 Conference, pp. 380–388.

Su, Norman Makoto, and H.N. Wilensky (2011). Doing Business with Theory: Communities of Practice in Knowledge Management. Computer Supported Cooperative Work, vol. 21, pp. 1–50.

Suchman, Lucy A. (1983). Office Procedure as Practical Action: Models of Work and System Design. ACM Transactions on Office Information Systems, vol. 1, no. 4, pp. 320–328.CrossRef

Suchman, Lucy A. (1987). Plans and Situated Actions: The Problem of Human-Computer Communication. New York: Cambridge University Press.

Suchman, Lucy A. (1994). Do Categories Have Politics? Computer Supported Cooperative Work, vol. 2, pp. 177–190.CrossRef

Suchman, Lucy A., and Eleanor Wynn (1984). Procedures and Problems in the Office. Office: Technology and People, vol. 2, pp. 133–154.CrossRef

Tausczik, Yla R., and James W. Pennebaker (2012). Participation in an online mathematics community: differentiating motivations to add. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work, pp. 207–216.

Terveen, Loren, and David W. McDonald (2005). Social matching: A framework and research agenda. ACM Transactions on Computer-Human Interaction, vol. 12, no. 3, pp. 401–434.CrossRef

Terveen, Loren, Peter Selfridge, and M. David Long (1995). Living Design Memory: Framework, Implementation, Lessons Learned. Human-Computer Interaction, vol. 10, no. 1, pp. 1–38.CrossRef

Torrey, Cristen, David W. McDonald, Bill N. Schilit, and Sara Bly (2007). How-To Pages: Informal Systems of Expertise Sharing. Proceedings of the Tenth European Conference on Computer-Supported Cooperative Work, pp. 391–410.

Turner, Tammara Combs, Marc A. Smith, Danyel Fisher, and Howard T. Welser (2005). Picturing Usenet: Mapping Computer-Mediated Collective Action. Journal of Computer-Mediated Communication, 10.

Van House, Nancy A., Mark H. Butler, and Lisa R. Schiff (1998). Cooperative Knowledge Work and Practices of Trust: Sharing Environmental Planning Data Sets. Proceedings of the ACM Conference on Computer Supported Cooperative Work (CSCW'98), pp. 335–343.

Vieweg, Sarah (2012). Twitter communications in mass emergency: contributions to situational awareness. Proceedings of the ACM CSCW'12 Conference on Computer-Supported Cooperative Work Companion, pp. 227–230.

Vieweg, Sarah, Amanda L. Hughes, Kate Starbird, and Leysia Palen (2010). Microblogging during two natural hazards events: what twitter may contribute to situational awareness. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 1079–1088.

von Ahn, Luis, and Laura Dabbish (2004). Labeling images with a computer game. Proceedings of the ACM CHI 2004 Conference on Human Factors in Computing Systems, pp. 319–326.

Walsh, James P., and Gerardo Rivera Ungson (1991). Organizational Memory. The Academy of Management Review, vol. 16, no. 1, pp. 57–91.

Wellman, Barry (1999). Networks In The Global Village: Life In Contemporary Communities. Boulder: Westview Press.

Welser, H. T., E. Gleave, V. Barash, M. Smith, and J. Meckes (2009). Whither the Experts? Social Affordances and the Cultivation of Experts in Community Q&A Systems. Proceedings of the Conference on Computational Science and Engineering (CSE'09), vol. 4, pp. 450–455.

Wenger, E., Richard McDermott, and William Synder (2002). Cultivating Communities of Practice. Boston: Harvard Business School Press.

Wenger, Etienne (1998). Communities of practice : learning, meaning, and identity. New York: Cambridge University Press.CrossRef

White, Ryen W., Matthew Richardson, and Yandong Liu (2011). Effects of community size and contact rate in synchronous social q & a. Proceedings of the ACM CHI 2011 Conference on Human Factors in Computing Systems, pp. 2837–2846.

Won, Markus, and Volkmar Pipek (2003). Sharing knowledge on knowledge - the exact peripheral expertise awareness system. International Journal on Universal Computer Science, vol. 9, pp. 1388–1397.

Wulf, Volker (1997). Storing and Retrieving Documents in a Shared Workspace: Experiences from the Political Administration. Proceedings of the Conference on Human Computer Interaction: INTERACT 97, pp. 469–476.

Wulf, Volker, and Markus Rohde (1995). Towards an integrated organization and technology development. Proceedings of the Conference on Designing Interactive Systems (DIS 1995), pp. 55–64.

Wulf, Volker, Markus Rohde, Volkmar Pipek, and Gunnar Stevens (2011). Engaging with practices: design case studies as a research framework in CSCW. Proceedings of the ACM CSCW'11 Conference on Computer-Supported Cooperative Work, pp. 505–512.

Yamauchi, Yutaka, Makoto Yokozawa, Takeshi Shinohara, and Toru Ishida (2000). Collaboration with Lean Media: How Open-Source Software Succeeds. Proceedings of the CSCW'00 Conference on Computer-Supported Cooperative Work, pp. 329–338.

Yang, J., X. Wei, M. Ackerman, and L. Adamic (2010). Activity lifespan: An analysis of user survival patterns in online knowledge sharing communities. Proceedings of the International Conference on Weblogs and Social Media (ICWSM'10).

Yarosh, S., T. Matthews, and M. Zhou (2012). Asking the right person: supporting expertise selection in the enterprise. Proceedings of the ACM CHI 2012 Conference on Human Factors in Computing Systems, pp. 2247–2256.

Zhang, Jun, Mark S. Ackerman, and Lada Adamic (2007). QuME: a mechanism to support expertise finding in online help-seeking communities. Proceedings of the ACM Symposium on User Interface Software and Technology (UIST 2007), pp. 111–114.

Zhang, Jun, Yan Qu, Jane Cody, and Yulingling Wu (2010). A case study of micro-blogging in the enterprise: use, value, and related issues. Proceedings of the ACM CHI 2010 Conference on Human Factors in Computing Systems, pp. 123–132.

Zhou, Xiaomu, Mark Ackerman, and Kai Zheng (2011). CPOE workarounds, boundary objects, and assemblages. Proceedings of the ACM CHI 2011 Conference on Human Factors in Computing Systems, pp. 3353–3362.

Titel: Sharing Knowledge and Expertise: The CSCW View of Knowledge Management
verfasst von: Mark S. Ackerman
Juri Dachtera
Volkmar Pipek
Volker Wulf
Publikationsdatum: 01.08.2013
Verlag: Springer Netherlands
Erschienen in: Computer Supported Cooperative Work (CSCW) / Ausgabe 4-6/2013
Print ISSN: 0925-9724
Elektronische ISSN: 1573-7551
DOI: https://doi.org/10.1007/s10606-013-9192-8

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 4-6/2013

Supporting Effortless Coordination: 25 Years of Awareness Research

Supporting Scientific Collaboration: Methods, Tools and Concepts

Constructing CSCW: The First Quarter Century

Computational Coordination Mechanisms: A tale of a struggle for flexibility

From Artefacts to Infrastructures

A Review of 25 Years of CSCW Research in Healthcare: Contributions, Challenges and Future Agendas