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Erschienen in:
A Method for Analysing Large-Scale UGC Data for Tourism: Application to the Case of Catalonia Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services

verfasst von : Dimitrios Buhalis, Aditya Amaranggana

Erschienen in: Information and Communication Technologies in Tourism 2015

Verlag: Springer International Publishing

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Abstract

Bringing smartness into tourism destinations requires dynamically interconnecting stakeholders through a technological platform on which information relating to tourism activities could be exchanged instantly. Instant information exchange has also created extremely large data sets known as Big Data that may be analysed computationally to reveal patterns and trends. Smart Tourism Destinations should make an optimal use of Big Data by offering right services that suit users’ preference at the right time. In relation thereto, this paper aims at contributing to the understanding on how Smart Tourism Destinations could potentially enhance tourism experience through offering products/services that are more personalised to meet each of visitor’s unique needs and preferences. Understanding the needs, wishes and desires of travellers becomes increasingly critical for the competitiveness of destinations. Therefore, the findings in the present research are insightful for number of tourism destinations.

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Vorheriges Kapitel Smart Tourism Destinations: An Extended Conception of Smart Cities Focusing on Human Mobility
Nächstes Kapitel Conceptualising Smart Tourism Destination Dimensions
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Metadaten
Titel
Smart Tourism Destinations Enhancing Tourism Experience Through Personalisation of Services
verfasst von
Dimitrios Buhalis
Aditya Amaranggana
Copyright-Jahr
2015
Buch
Information and Communication Technologies in Tourism 2015

Print ISBN: 978-3-319-14342-2

Electronic ISBN: 978-3-319-14343-9

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-319-14343-9_28