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2020 | OriginalPaper | Buchkapitel

3. Specific Features of Risk Management in the Service Sector

verfasst von : Dmitry Chernov, Didier Sornette

Erschienen in: Critical Risks of Different Economic Sectors

Verlag: Springer International Publishing

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Abstract

The subsector includes the following industries according to ISIC Rev.4:

45—Wholesale and retail trade and repair of motor vehicles and motorcycles
46—Wholesale trade, except of motor vehicles and motorcycles
47—Retail trade, except of motor vehicles and motorcycles

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Vorheriges Kapitel Specific Features of Risk Management in the Industrial and Agricultural Sectors

Nächstes Kapitel Conclusion

Enterprise resource planning (ERP), which is the integrated management of core business processes, often in real-time and mediated by software and technology.

Radio-frequency identification (RFID), which uses electromagnetic fields to automatically identify and track tags attached to objects.

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Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

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Rob Wile, Here’s How Much United Airlines Stock Tanked This Week, TIME, April 14, 2017

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Alex Davies, Google’s Self-Driving Car Caused Its First Crash, Wired, February 29, 2016,

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Chris Isidore, Delta: 5-hour computer outage cost us $150 million, CNN, September 7, 2016

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Pat Wiley, The Sinking of the MV Le JOOLA: Africa’s Titanic, 2013

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Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

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Stacy Hsu, Chang Guann fined NT$50 m over oil, The Taipei Times, September 10, 2014

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Christoph Marty, Sebastian Schlögl, Mathias Bavay, and Michael Lehning, How much can we save? Impact of different emission scenarios on future snow cover in the Alps, The Cryosphere, February 16, 2017

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

CHAOS, The Standish Group Report, 2014, https://www.projectsmart.co.uk/white-papers/chaos-report.pdf

Michael Bloch, Sven Blumberg, Jurgen Laartz, Delivering large-scale IT projects on time, on budget, and on value, McKinsey on Finance, Number 45, Winter 2013, pp.29–30

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Nick Thompson, Apple Maps flaw could be deadly, warn Australian police, CNN, December 11, 2012

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Sam Baker, It’s Official: Obamacare Enrollment Is Super Low, The Atlantic, November 13, 2013

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Amy Goldstein, Juliet Eilperin, HealthCare.gov: How political fear was pitted against technical needs, Washington Post, November 2, 2013

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Daniel R. Levinson, Federal marketplace: Inadequacies in contract planning and procurement, Department of Health and Human Services, Office of Inspector General, January 2015, p.12

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200

The Financial Crisis Inquiry Report, The Financial Crisis Inquiry Commission, Washington, D.C., January 2011, p.235

201

The Financial Crisis Inquiry Report, The Financial Crisis Inquiry Commission, Washington, D.C., January 2011, p.243

202

The Financial Crisis Inquiry Report, The Financial Crisis Inquiry Commission, Washington, D.C., January 2011, p.243

203

Christoph Luetge, Johanna Jauernig, Boudewijn be Bruin, Business Ethics and Risk Management, Springer Science & Business Media, 2013, p.27

204

Bob Van Voris, Neil Weinberg, Goldman Sachs Sues Two Ex-Executives Over Client Poaching, Bloomberg, May 23, 2017

205

D. Sornette and P. Cauwels, 1980–2008: The Illusion of the Perpetual Money Machine and what it bodes for the future, Risks 2, 2014, pp.103–131

206

Michael Lewis, The Big Short: Inside the Doomsday Machine, W. W. Norton & Company, February 1, 2011

207

Jessica Silver-Greenberg, Matthew Goldstein, JPMorgan Chase Hacking Affects 76 Million Households, The New York Times, October 2, 2014

208

Leena Rao, PayPal outage may have cost merchants millions, Fortune, October 30, 2015

209

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

210

A scary Swiss meltdown, The Economist, July 19, 2001

211

Ulrich Steger, Helga Krapf, The Grounding: did corporate governance fail at Swissair?, IMD, 2002, p.5

212

Duff McDonald, The Firm: The Story of McKinsey and Its Secret Influence on American Business, Simon & Schuster, 2014

213

Tim Arango, How the AOL-Time Warner Merger Went So Wrong, The New York Times, January 10, 2010

214

Andrew Ross Sorkin, McKinsey & Co. Isn’t All Roses in a New Book, The New York Times, September 2, 2013

215

Clayton Hirst, The might of the McKinsey mob, The Independent, January 20, 2002

216

These loss estimations for these three bankruptcies assume that the asset valuations before the bankruptcy were true. Since extraordinary inflation of asset valuations has been one of the causes for the bankruptcies, these considerable loss figures must be taken with a grain of salt.

217

Report of investigation of Enron Corporation and related entities regarding federal tax and compensation issues, and policy recommendations. Volume I: Report, US Joint Committee on Taxation, Feb. 2003, p.5

218

Dick Carozza, Interview with Sherron Watkins. Constant Warning, Fraud Magazine, January/February 2007

219

Jennifer Sawayda, Arthur Andersen: An Accounting Confidence Crisis, Daniels Fund Ethics Initiative, University of New Mexico, pp. 2,6,

220

Gary M. Cunningham, Jean E. Harris, Enron And Arthur Andersen: The case of the crooked E and the fallen A, Global Perspectives on Accounting Education, Volume 3, 2006, p.31

221

Dick Carozza, Interview with Sherron Watkins. Constant Warning, Fraud Magazine, January/February 2007

222

C. William Thomas, The Rise and Fall of Enron. When a company looks too good to be true, it usually is, Journal of Accountancy, April 2002

223

E. Banks, The Insider’s View on Corporate Governance: The Role of the Company Secretary, Springer, November 2003, p.177

224

Peter C. Fusaro, Ross M. Miller, What Went Wrong at Enron: Everyone’s Guide to the Largest Bankruptcy in US History, John Wiley & Sons, 2002, pp.127–128

225

Paul H. Dembinski, Carole Lager, Andrew Cornford and Jean-Michel Bonvin, Enron and World Finance. A Case Study in Ethics. pp.196–197

226

Jennifer Sawayda, Arthur Andersen: An Accounting Confidence Crisis, Daniels Fund Ethics Initiative, University of New Mexico, pp.5,8

227

Elizabeth K. Ainslie, Indicting Corporations Revisited: Lessons of the Arthur Andersen Prosecution, American Criminal Law Review, Vol. 43:107, p.107

228

Anita Raghavan, In Scandal’s Wake, McKinsey Seeks Culture Shift, The New York Times, January 11, 2014

229

Duff McDonald, The Firm. The Story of McKinsey and Its Secret Influence on American Business, Simon & Schuster, 2013, p.191

230

Elaine Quijano, Massachusetts lab tech arrested for alleged improper handling of drug tests, CBS News, September 28, 2012

231

Shawn Musgrave, DAs say Dookhan drug-tampering case nearing an end, Boston Globe, March 25, 2017

232

Justin McCurry, Tokyo 2020 Olympics logo scrapped after allegations of plagiarism, The Guardian, September 1, 2015

233

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

234

Workplace bullying in academia (https://en.wikipedia.org/wiki/Workplace_bullying_in_academia)

235

Amy May and Kelly E. Tenzek, Bullying in the academy: understanding the student bully and the targeted ‘stupid, fat, mother fucker’ professor, Teaching in Higher Education 23 (3), 275–290 (2018).

236

Hannah Devlin and Sarah Marsh, Hundreds of academics at top UK universities accused of bullying, https://www.theguardian.com/education/2018/sep/28/academics-uk-universities-accused-bullying-students-colleagues (28 Sep 2018).

237

Daniele Fanelli, How Many Scientists Fabricate and Falsify Research? A Systematic Review and Meta-Analysis of Survey Data, PLOS ONE, May 29, 2009

238

Bridget Murray, Research fraud needn’t happen at all, American Psychological Association, February 2002, Vol 33, No. 2

239

Martha Irvine, Robert Tanner, Sexual Misconduct Plagues US Schools, Associated Press, October 21, 2007

240

Draft survey: 4450 priests accused of sex abuse, CNN, February 17, 2004

241

Jason Felch, Kim Christensen, Release of Scouts’ files reveals decades of abuse, Los Angeles Times, October 19, 2012

242

Robert E. Wilson, Michael J. Bowers, Richard L. Hyde, Georgia investigation into cheating in Atlanta Public Schools, Office of the Governor of Georgia, July 6, 2011, p. 18

243

Kenneth L. Wainstein, A. Joseph Jay III, Colleen Depman Kukowski, Investigation of Irregular Classes in the Department of African and Afro-American Studies at the University of North Carolina at Chapel Hill, October 16, 2014

244

Aeroflot supports the decision of Rosaviatsiya to cancel falsified pilot certificates, Aeroflot, May 5, 2017

245

Data of the Laboratory Safety Institute, http://www.labsafetyinstitute.org/MemorialWall.html

246

Ibid

247

Human Salmonella Typhimurium Infections Associated with Exposure to Clinical and Teaching Microbiology Laboratories (Final Update), CDC, January 17, 2012

248

Bill Marler, Salmonella Escapes for Clark College Lab, June 26, 2012, www.marlerblog.com/legal-cases/salmonella-escapes-for-clark-lab

249

Traffic Safety Facts 2005–2014 Data, NHTSA’s National Center for Statistics and Analysis, May 2016, https://crashstats.nhtsa.dot.gov/Api/Public/Publication/812272

250

Aberfan. The mistake that cost a village its children, BBC, http://www.bbc.co.uk/news/resources/idt-150d11df-c541-44a9-9332-560a19828c47

251

Ewan Watt, Nepal earthquake: ‘5000 schools destroyed and thousands more damaged’, Theirworld, April 29, 2015, http://theirworld.org/news/nepal-earthquake-8216-5000-schools-destroyed-and-thousands-more-damaged-8217

252

Schaefer H.G., Helmreich R.L., Scheidegger D., Human factors and safety in emergency medicine. Resuscitation, 1994, 28(3), pp.221–225

253

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

254

Martin A Makary, Michael Daniel, Medical error-the third leading cause of death in the US, British Medical Journal, May 2016, 353

255

Vanessa McMains, Johns Hopkins study suggests medical errors are third-leading cause of death in US, Johns Hopkins University, Office of Communications, May 4, 2016, https://hub.jhu.edu/2016/05/03/medical-errors-third-leading-cause-of-death/

256

Ian Johnston, The third highest cause of death in the United States is mistakes by medical staff, The Independent, May 3, 2016

257

Linda T. Kohn, Janet M. Corrigan, Molla S. Donaldson, To Err Is Human: Building A Safer Health System, Institute of Medicine, November 1999

258

Rothschild J.M., Landrigan C.P., Cronin J.W., Kaushal R., Lockley S.W., Burdick E., Stone P.H., Lilly C.M., Katz J.T., Czeisler C.A., Bates D.W., The Critical Care Safety Study: The incidence and nature of adverse events and serious medical errors in intensive care, Critical Care Medicine, August, 2005, 33(8), pp.1694–1700

259

Philip Aspden, Julie Wolcott, J. Lyle Bootman, Linda R. Cronenwett, Preventing Medication Errors, Institute of Medicine, 2007

260

Jeremy Caplan, Cause of Death: Sloppy Doctors, Time, January 15, 2007

261

Linda T. Kohn, Janet M. Corrigan, Molla S. Donaldson, To Err Is Human: Building A Safer Health System, Institute of Medicine, November 1999

262

VA hospital may have infected 1800 veterans with HIV, CNN, July 1, 2010

263

F.F. Hamers, A.M. Downs, HIV in Central and Eastern Europe, Lancet, 2003, #361, pp. 1035–1044

264

David Rising, Nurse Convicted of 2 Murders Might Have Killed Another 84 Patients, Time, August 29, 2017

265

German nurse ‘admits to 30 patient killings’, DW, Jan 8, 2015, http://www.dw.com/en/german-nurse-admits-to-30-patient-killings/a-18177310

266

Mainul Haque, Massimo Sartelli, Judy McKimm, Muhamad Abu Bakar, Health care-associated infections—an overview, Nov 2018, Infect Drug Resist, pp. 2321–2333

267

Jay Robert Nash, Darkest Hours, Rowman & Littlefield, 1976, p.223

268

Lydia Chavez, Fire In Clinic Kills 79 In Buenos Aires, The New York Times, April 28, 1985

269

Ground Ambulance Crashes, US National Highway Traffic Safety Administration, April 2014, https://www.ems.gov/pdf/GroundAmbulanceCrashesPresentation.pdf

270

Hospital Seismic Safety, California HealthCare Foundation, January 2009

271

Indian Ocean Earthquake & Tsunami Emergency Update, Center of Excellence in Disaster Management and Humanitarian Assistance, May 25, 2005

272

Only one hospital open in Haiti’s quake-hit capital, AFP, January 14, 2010

273

Engelberg, Joseph and Parsons, Christopher A. and Tefft, Nathan, Financial Conflicts of Interest in Medicine, January 26, 2014, https://ssrn.com/abstract=2297094

274

Philipp Aeby, Robert C. Brears, Wim Leereveld, Silvia Mancini, Nicole Neghaiwi, Robert Pojasek, Leesa Soulodre, Santiago Villa Chiappe, ESG risk in the corporate world, Issue #6 Pharmaceuticals, Reprisk, July 2014

275

Jim Giles, Drug firms accused of biasing doctors’ training, Nature, 2007, 450 (7169), pp.457–584

276

David Evans, Big Pharma’s crime spree, Bloomberg Markets, December 2009, pp.73–86

277

David Evans, Big Pharma’s crime spree, Bloomberg Markets, December 2009, pp.73–86

278

David Evans, Big Pharma’s crime spree, Bloomberg Markets, December 2009, pp.73–86

279

William Lazonick, Matt Hopkins, Ken Jacobson, Mustafa Erdem Sakinç and Öner Tulum, US Pharma’s Financialized Business Model, Institute for New Economic Thinking, July 13, 2017, No. 60, https://www.ineteconomics.org/uploads/papers/WP_60-Lazonick-et-al-US-Pharma-Business-Model.pdf

280

281

Deadly medicines contamination in Pakistan, WHO, March 2013, http://www.who.int/features/2013/pakistan_medicine_safety/en/

282

Prosecutor General Office reported on the investigation of the raid on Budennovsk by anniversary of the terrorist attack, Lenta, June 14, 2005

283

Hamas uses hospitals and ambulances for military-terrorist purposes, Israel Ministry of Foreign Affairs, July 28, 2014

284

Louis R. Mizell, E. Reed Smith, How terrorists target and attack health care facilities and personnel, EMS1, July 6, 2016

285

Craig Timberg, Griff Witte and Ellen Nakashima, Malware, described in NSA documents, cripples computers worldwide, The Washington Post, May 12, 2017

286

Our informed appraisal of the influence of each audience on a typical organization within the subsector (100% = combined influence of all audiences)

287

Reconfirmation of doping samples from the Games-2008 and 2012 revealed more than 100 violations, Interfax, May 10, 2017, http://www.interfax.ru/sport/561762

288

M. Moussaïd, D. Helbing, and G. Theraulaz, How simple rules determine pedestrian behavior and crowd disasters, Proceedings of the National Academy of Sciences, 2011, 108 (17), pp. 6884–6888.

289

Konstantin Balmont, Our Tsar, 1907

290

Dirk Helbing, Pedestrians, Crowds, Stampedes, and Mecca, http://webarchiv.ethz.ch/soms/teaching/ModelingSpring2014/lecture6_Pedestrians_2014.pdf

291

Paris attacks death toll rises to 130, RTÉ, November 20, 2015

292

These are persons who, because of their individual or collective activity, may be detrimental to the security of the State and to public safety, through the use or active support of violence.

293

Michel Cabirol, Fiches S: les services de renseignement ont recensé 12.000 personnes, LaTribune, April 24, 2017, http://www.latribune.fr/entreprises-finance/industrie/aeronautique-defense/fiche-s-les-services-de-renseignement-ont-recense-12-000-personnes-693258.html

294

77 - Rental and leasing activities

78 - Employment activities

80 - Security and investigation activities

82 - Office administrative, office support and other business support activities

92 - Gambling and betting activities

94 - Activities of membership organizations

95 - Repair of computers and personal and household goods

96 - Other personal service activities

97 - Activities of households as employers of domestic personnel

98 - Undifferentiated goods- and services-producing activities of private households for own use

99 - Activities of extraterritorial organizations and bodies

Titel: Specific Features of Risk Management in the Service Sector
verfasst von: Dmitry Chernov
Didier Sornette
Verlag: Springer International Publishing
Buch: Critical Risks of Different Economic Sectors
Print ISBN: 978-3-030-25033-1

Electronic ISBN: 978-3-030-25034-8

Copyright-Jahr: 2020
DOI: https://doi.org/10.1007/978-3-030-25034-8_3

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