Anzeige
Erschienen in:
2009 | OriginalPaper | Buchkapitel
Spiral of Hatred: Social Effects in Buyer-Seller Cross-Comments Left on Internet Auctions
verfasst von : Radoslaw Nielek, Aleksander Wawer, Adam Wierzbicki
Erschienen in: Trust Management III
Verlag: Springer Berlin Heidelberg
Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.
Wählen Sie Textabschnitte aus um mit Künstlicher Intelligenz passenden Patente zu finden. powered by
Markieren Sie Textabschnitte, um KI-gestützt weitere passende Inhalte zu finden. powered by
An auction platform is a dynamic environment where a rich variety of social effects can be observed. Most of those effects remain unnoticed or even hidden to ordinary users. The in-depth studies of such effects should allow us to identify and understand the key factors influencing users’ behaviour. The material collected from the biggest Polish auction house has been analyzed. NLP algorithms were applied to extract sentiment-related content from collected comments. Emotional distance between negative, neutral and positive comments has been calculated. The obtained results confirm the existence of the spiral-of-hatred effect but also indicate that much more complex patterns of mutual relations between sellers and buyers exist. The last section contains a several suggestions which can prove useful to improve trustworthiness of users’ reports and security of an auction platform in general.