Ausgabe 2/2011
Special Issue on Service Science, Management, and Engineering
Inhalt (6 Artikel)
Original Article
From self-service to super-service: a resource mapping framework for co-creating value by shifting the boundary between provider and customer
Christopher S. Campbell, Paul P. Maglio, Mark M. Davis
Original Article
Mining purchasing decision rules from service encounter data of retail chain stores
Fu-Ren Lin, Rung-Wei Po, Claudia Valeria Cruz Orellan
Original Article
Opening up innovation: the impact of contextual factors on the co-creation of IT-enabled value adding services within the manufacturing industry
Ulrika H. Westergren
Original Article
Dynamics of value co-creation in complex IT service engagements
Susan U. Stucky, Melissa Cefkin, Yolanda Rankin, Ben Shaw, Jakita Thomas
Original Article
A methodical procedure for designing consumer oriented on-demand IT service propositions
Henrik Brocke, Falk Uebernickel, Walter Brenner