Ausgabe 2/2018
Inhalt (9 Artikel)
Empirical article
Strategic alternatives for tourism companies to overcome times of crisis
Kerstin Bremser, María del Mar Alonso-Almeida, Josep Llach
Empirical article
Study abroad programs as a service convergence: an international marketing approach
M. Minsuk Shin, Eun Jeong Noh, Jiwon Lee
Empirical article
The effect of service providers’ facial hair on restaurant customers’ perceptions
Sung-Bum Kim, Seunghwan Lee, Dae-Young Kim
Empirical article
Psychological contract breach and service innovation behavior: psychological capital as a mediator
Taegoo Terry Kim, Osman M. Karatepe, Gyehee Lee
Empirical article
How to explain service failure? Impacts of justifications
WeiWei Chen, Hsiao-Ching Lee
Empirical article
Consumer psychological reactance to coalition loyalty program: price-consciousness as a moderator
Hsin Hsin Chang, Kit Hong Wong
Empirical article
A comparative analysis of electronic service quality in the online open market and social commerce: the case of Korean young adults
Suk Bong Choi, Jin Min Kim
Theoretical article
Optimal baggage sorting rule to reduce waiting time in baggage claim
Changhee Kim, Hongsuk Yang, Soo Wook Kim