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Zeitschrift

Service Business

Service Business 3/2015

Ausgabe 3/2015

Inhaltsverzeichnis ( 10 Artikel )

01.09.2015 | Review Article | Ausgabe 3/2015

Seeking an innovation structure common to both manufacturing and services

Rafael Cáceres, Joaquin Guzmán

01.09.2015 | Theoretical article | Ausgabe 3/2015

Value network analysis for complex service systems: a case study on Taiwan’s mobile application services

Juite Wang, Jung-Yu Lai, Li-Chun Hsiao

01.09.2015 | Empirical Article | Ausgabe 3/2015

The effects of emotional display rules on flight attendants’ emotional labor strategy, job burnout and performance

Chongho Lee, Myungsook An, Yonghwi Noh

01.09.2015 | Empirical article | Ausgabe 3/2015

Spending more time with the customer: service-providers’ behavioral discretion and call-center operations

Luria Gil, Gal Iddo, Yagil Dana

01.09.2015 | Empirical article | Ausgabe 3/2015

Organizational empowerment and service strategy in manufacturing

Yuanqiong He, Hongyi Sun, Kin Keung Lai, Yun Chen

01.09.2015 | Empirical article | Ausgabe 3/2015

The effects of product attributes and service quality of transportation card solutions on service user’s continuance and word-of-mouth intention

Minseok Choi, Kyeongseok Han, Jeongil Choi

01.09.2015 | Empirical article | Ausgabe 3/2015 Open Access

Market segmentation variables as moderators in the prediction of business tourist retention

Magdalena Petronella Swart, Gerhard Roodt

01.09.2015 | Empirical article | Ausgabe 3/2015

Interpersonal service quality of the Chinese: determinants and behavioral drivers

James O. Stanworth, Ryan Shuwei Hsu, Huo-Tsan Chang

01.09.2015 | Empirical article | Ausgabe 3/2015

Exploring mobile banking services for user behavior in intention adoption: using new hybrid MADM model

Ming-Tsang Lu, Gwo-Hshiung Tzeng, Hilary Cheng, Chih-Cheng Hsu

01.09.2015 | Empirical Article | Ausgabe 3/2015

A study on the antecedents and consequences of satisfaction and dissatisfaction in web portal usage

Sang-Gun Lee, Chang-Gyu Yang, Sin-Bok Lee, Jae-Beom Lee

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