Ausgabe 4/2013
Inhalt (11 Artikel)
Review Article
Crowdsourcing and open source software participation
David L. Olson, Kirsten Rosacker
Case Study
Reversed servitization paths: a case analysis of two manufacturers
Max Finne, Saara Brax, Jan Holmström
Case study
Using the balanced scorecard on supply chain integration performance—a case study of service businesses
Hsin Hsin Chang, Chung-Jye Hung, Kit Hong Wong, Chin-Ho Lee
Theoretical article
A measurement model for service capability from the customer perspective
Kun-Tzu Yu
Empirical article
Service employees’ deviant behaviors and leader–member exchange in contexts of dispositional envy and dispositional jealousy
Soo Kyung Kim, Dong-Il Jung, Jung Seung Lee
Empirical Article
An exploratory study of the determinants of switching and loyalty in prepaid cell phone users. An application of concept mapping
Luis Miranda-Gumucio, Ignacio Gil-Pechuán, Daniel Palacios-Marqués
Empirical article
Finding the crucial factors for sustainable development of rural-based tourist destinations: using Nanzhuang, Taiwan as a case study
Wee-Kheng Tan, Wei-Cheng Liu, Yu-Ning Hu
Empirical article
Efficiency in banking services: a comparative analysis of Internet-primary and branching banks in the US
Alexandre Momparler, Carlos Lassala, Domingo Ribeiro
Empirical Article
The effects of emotional intelligence on service recovery and organizational loyalty: a case of flight attendants of South Korean airlines
Jung-Hyun Lee, Min-su Kim, Aeeun Jeon
Empirical Article
Determinants of collective intelligence quality: comparison between Wiki and Q&A services in English and Korean users
Jaehun Joo, Ismatilla Normatov
Empirical article
The factors influencing adolescents’ purchase intentions of state-of-the-art cell phones in Taiwan
Hsiao-Ching Lee, Chung-Yu Wang, Ruei-Sia Hong