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Warranty is usually defined as the assurance policy applied to all customers where the purchased goods or services are (or shall be) as presented and, if not, they will be replaced or repaired. This assurance is applied during a period of time after a product has been sold, the management of such policy combines technical, administrative, and managerial actions during the warranty (Murthy and Blischke, Warranty management and product manufacturing. Springer, London, 2005). The purpose is to maintain or restore the item to a state in which it can perform the required function, which are considered necessary to provide a given service. Therefore, a structured approach to warranty preparation must take into account that offering warranty involves risk of high warranty servicing cost (Hadel and Lakey 1993).
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- State of the Art
Vicente González-Prida Díaz
Adolfo Crespo Márquez
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