Skip to main content
Fachgebiete
Automobil + Motoren Bauwesen + Immobilien Business IT + Informatik Elektrotechnik + Elektronik Energie + Nachhaltigkeit Finance + Banking Management + Führung Marketing + Vertrieb Maschinenbau + Werkstoffe Versicherung + Risiko
DE
EN
Bücher
Zeitschriften
Themenseiten
Organisationspsychologie Projektmanagement Marketing Smart Manufacturing
Weitere Formate
Podcasts Webinare Technik Webinare Wirtschaft Kongresse Veranstaltungskalender Awards
Jetzt Einzelzugang starten
Zugang für Unternehmen
Referenzkunden
SLX-Digitalkonferenz: Zukunftswerkstatt 2024

Mehr Umsatz mit Top-Kontakten

Am 7. Mai erfahren Sie, wie Vertriebsteams Leadgenerierung, Leadnurturing und Leadstrategien effizient steuern können.
Erweiterte Suche
Anmelden
nach oben
Erschienen in:
A Contrastive Study of Pre- and Post-legislation Interaction Design for Communication and Action About Personal Data Protection in e-Commerce Websites Kapitel lesen Erstes Kapitel lesen

2019 | OriginalPaper | Buchkapitel

Sugar Ka Saathi – A Case Study Designing Digital Self-management Tools for People Living with Diabetes in Pakistan

verfasst von : Kehkashan Zeb, Stephen Lindsay, Suleman Shahid, Waleed Riaz, Matt Jones

Erschienen in: Human-Computer Interaction – INTERACT 2019

Verlag: Springer International Publishing

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This paper presents the results of an iterative participatory process to design a smart self-management tool for less-literate people living with diabetes in Pakistan. Initially, interviews and focus groups with sixty-nine people living with diabetes identified issues that they face when self-managing including un-controllable factors, lack of diabetes awareness, low-tech mobile phones, and poor internet availability. We developed personas grounded in the scoping results and adjusted our PD approach to focus on more tangible design artefacts before running narrative scoping PD sessions. Working from older, illiterate persona, we designed a phone-line delivered Interactive Voice Response (IVR) system.
We developed a functional IVR Prototype “Sugar ka Saathi” (Diabetes Companion) with input from a group of 4 Pakistan-based healthcare professionals, to act as a design probe in the PD process. We tested the IVR probe with fifty-seven of the original scoping participants which validated the knowledge transferred by the IVR and its acceptability. Invisible design videos were shown to elaborate the IVR and community concept to thirteen participants through two filmed videos using our existing persona characters from the scoping studies, these videos helped to engage older people with diabetes in PD sessions.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Jetzt informieren
Vorheriges Kapitel ICT Acceptance for Information Seeking Amongst Pre- and Postnatal Women in Urban Slums
Nächstes Kapitel Design Challenges for Mobile and Wearable Systems to Support Learning on-the-move at Outdoor Cultural Heritage Sites
Literatur
1.
East, L., Jackson, D., O’Brien, L., Peters, K.: Storytelling: an approach that can help to develop resilience. Nurse Res. 17(3), 17–25 (2010)CrossRef
2.
Joshi, A.: Supporting treatment of people living with HIV/AIDS in resource limited settings with IVRs. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 26 April 2014, pp. 1595–1604. ACM (2014)
3.
4.
Hussain, S., Sanders, E.B., Steinert, M.: Participatory design with marginalized people in developing countries: challenges and opportunities experienced in a field study in Cambodia. Int. J. Des. 6(2), 91–109 (2012)
5.
Kumar, N.: Projecting health: community-led video education for maternal health. In: Proceedings of the Seventh International Conference on Information and Communication Technologies and Development, 15 May 2015, p. 17. ACM (2015)
6.
Mamykina, L., Miller, A.D., Mynatt, E.D., Greenblatt, D.: Constructing identities through storytelling in diabetes management. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 10 April 2010, pp. 1203–1212. ACM (2010)
7.
Middleton, S.E., Shadbolt, N.R., De Roure, D.C.: Ontological user profiling in recommender systems. ACM Trans. Inf. Syst. (TOIS) 22(1), 54–88 (2004)CrossRef
8.
Vaportzis, E., Giatsi Clausen, M., Gow, A.J.: Older adults perceptions of technology and barriers to interacting with tablet computers: a focus group study. Front. Psychol. 4(8), 1687 (2017)CrossRef
9.
Mamykina, L., Mynatt, E.D., Kaufman, D.R.: Investigating health management practices of individuals with diabetes. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 22 April 2006, pp. 927–936. ACM (2006)
10.
Triantafyllakos, G., Palaigeorgiou, G., Tsoukalas, I.A.: Fictional characters in participatory design sessions: Introducing the “design alter egos” technique. Interact. Comput. 22(3), 165–175 (2010)CrossRef
11.
Chapman, L.: Design for chronic illness: exploring service systems & new technologies for patients with type 2 diabetes
12.
Simonsen, J., Robertson, T. (eds.): Routledge International Handbook of Participatory Design. Routledge, Abingdon (2012)
13.
14.
15.
Bidwell, N.J., Reitmaier, T., Marsden, G., Hansen, S.: Designing with mobile digital storytelling in rural Africa. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 10 April 2010, pp. 1593–1602. ACM (2010)
16.
17.
Braun, V., Clarke, V.: Using thematic analysis in psychology. Qual. Res. Psychol. 3(2), 77–101 (2006)CrossRef
18.
Muller, M.J.: Participatory design: the third space in HCI. Hum.-Comput. Interact.: Dev. Process. 4235, 165–185 (2003)
19.
Rafique, G., Shaikh, F.: Identifying needs and barriers to diabetes education in patients with diabetes. J.-Pak. Med. Assoc. 56(8), 347 (2006)
20.
21.
22.
Hinder, S., Greenhalgh, T.: “This does my head in”. Ethnographic study of self-management by people with diabetes. BMC Health Serv. Res. 12(1), 83 (2012)CrossRef
23.
Muller, M.J.: PICTIVE—an exploration in participatory design. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 27 April 1991, pp. 225–231. ACM (1991)
24.
Kharal, A., Naseem, M., Ahmad, S.S., Raza, A.A.: Sustainable IVR-based social media for the developing world
25.
Briggs, P., et al.: Invisible design: exploring insights and ideas through ambiguous film scenarios. In: Proceedings of the Designing Interactive Systems Conference, 11 June 2012, pp. 534–543. ACM (2012)
26.
Vashistha, A., Cutrell, E., Borriello, G., Thies, W.: Sangeet swara: a community-moderated voice forum in rural India. In: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems, 18 April 2015, pp. 417–426. ACM (2015)
27.
Mudliar, P., Donner, J., Thies, W.: Emergent practices around CGNet Swara: a voice forum for citizen journalism in rural India. Inf. Technol. Int. Dev. 9(2), 65–79 (2013)
28.
29.
Kazakos, K.: A real-time IVR platform for community radio. In: Proceedings of the 2016 CHI Conference on Human Factors in Computing Systems, 7 May 2016, pp. 343–354. ACM (2016)
30.
Patel, N., Chittamuru, D., Jain, A., Dave, P., Parikh, T.S.: Avaaj Otalo: a field study of an interactive voice forum for small farmers in rural India. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 10 April 2010, pp. 733–742. ACM (2010)
31.
Grover, A.S., Plauché, M., Barnard, E., Kuun, C.: HIV health information access using spoken dialogue systems: touchtone vs. speech. In: 2009 International Conference on Information and Communication Technologies and Development (ICTD), 17 April 2009, pp. 95–107. IEEE (2009)
32.
Mamykina, L., Mynatt, E., Davidson, P., Greenblatt, D.: MAHI: investigation of social scaffolding for reflective thinking in diabetes management. In: Proceedings of the SIGCHI Conference on Human Factors in Computing Systems, 6 April 2008, pp. 477–486. ACM (2008)
33.
Yang, Y., Liu, C., Li, C., Hu, Y., Niu, Y., Li, L.: The recommendation systems for smart TV. In: 2014 International Conference on Computing, Communication and Networking Technologies (ICCCNT), 11 July 2014, pp. 1–6. IEEE (2014)
34.
35.
Sherwani, J., et al.: Healthline: speech-based access to health information by low-literate users. In: 2007 International Conference on Information and Communication Technologies and Development, ICTD 2007, 15 December 2007, pp. 1–9. IEEE (2007)
36.
Korpela, M., Soriyan, H.A., Olufokunbi, K.C.: Activity analysis as a method for information systems development. Scand. J. Inf. Syst. 12(1–2), 191–210 (2001)
37.
38.
Bowen, S., Dearden, A., Wright, P., Wolstenholme, D., Cobb, M.: Participatory healthcare service design and innovation. In: Proceedings of the 11th Biennial Participatory Design Conference, 29 November 2010, pp. 155–158. ACM (2010)
39.
Jones, M., et al.: Beyond yesterday’s tomorrow: future-focused mobile interaction design by and for emergent users. Pers. Ubiquitous Comput. 21(1), 157–171 (2017)CrossRef
40.
Haque, M.M., et al.: e-ESAS: evolution of a participatory design-based solution for breast cancer (BC) patients in rural Bangladesh. Pers. Ubiquitous Comput. 19(2), 395–413 (2015)CrossRef
41.
Medhi-Thies, I., Ferreira, P., Gupta, N., O’Neill, J., Cutrell, E.: KrishiPustak: a social networking system for low-literate farmers. In: Proceedings of the 18th ACM Conference on Computer Supported Cooperative Work & Social Computing, pp. 1670–1681. ACM, February 2015
42.
Ahmed, F., Asim-Bin-Zafar, M.R., Ghafoor, E., Rehman, R.A., Uddin, Q.: Impact of 24-hour helpline service for people with diabetes. Pak. J. Med. Sci. 33(3), 747 (2017)CrossRef
43.
Yadav, D., et al.: Sangoshthi: empowering community health workers through peer learning in rural India. In: Proceedings of the 26th International Conference on World Wide Web, pp. 499–508. International World Wide Web Conferences Steering Committee, April 2017
Metadaten
Titel
Sugar Ka Saathi – A Case Study Designing Digital Self-management Tools for People Living with Diabetes in Pakistan
verfasst von
Kehkashan Zeb
Stephen Lindsay
Suleman Shahid
Waleed Riaz
Matt Jones
Copyright-Jahr
2019
Buch
Human-Computer Interaction – INTERACT 2019

Print ISBN: 978-3-030-29386-4

Electronic ISBN: 978-3-030-29387-1

Copyright-Jahr: 2019

DOI
https://doi.org/10.1007/978-3-030-29387-1_10

Neuer Inhalt

    Bildnachweise