Summary and Critical Reflection

Part B was dedicated to the investigation of the state of theory of KMS supported KM initiatives. The analysis of concepts, theories and approaches to KM revealed two major classes, namely human-oriented and technology-oriented KM approaches. This distinction could be observed in every chapter of part B. Table B-25 summarizes the distinctions made. The second and third columns of Table B-25 contain examples illustrating human-oriented and technology-oriented KM according to the approach, the perspective taken and the definition of knowledge515 the KM strategy and goals516 the roles, tasks, KM instruments, the focus of modeling and the organizational culture517, the architecture, contents, type and functions of KMS518 and finally evaluation objects, aspects, categories and procedures519.