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2014 | OriginalPaper | Buchkapitel

2. Systemic Patterns of Practice to Improve e-Government Evaluation

verfasst von : José-Rodrigo Córdoba

Erschienen in: Measuring E-government Efficiency

Verlag: Springer New York

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Abstract

e-Government is now a worldwide and complex phenomenon. A dominant view of how it should be evaluated focuses on assessing both e-Government evolution and use. Questions about the purposes and contributions of e-Government to societal improvement are being excluded from the evaluation. In this chapter a case study of Colombia is used to gain insights into the challenges faced by evaluators. With these insights and using systems thinking as a body of knowledge, three (3) conceptual patterns of practice are defined to help stakeholders engage with evaluation activities and positively improve the influence of e-Government in society.

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Fußnoten
1
According to Colombian e-Government evaluators, for businesses two evaluation interviews are conducted: one with the legal representative and another with the person in charge of using an e-Government service.
 
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Metadaten
Titel
Systemic Patterns of Practice to Improve e-Government Evaluation
verfasst von
José-Rodrigo Córdoba
Copyright-Jahr
2014
Verlag
Springer New York
DOI
https://doi.org/10.1007/978-1-4614-9982-4_2