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The following case study involves a process reengineering project we ran at Deloitte Consulting during the first half of 2000. Deloitte Consulting was, to make this clear, one of my employers before I became self-employed. Deloitte was and still is ambitious about continuously fine-tune the internally existing processes and systems in order to deliver best-of-breed services to the clients. Thus, an internal consulting engagement has been set up even to improve the internal flow of documents and information.
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Figures are derived from the company’s annual reports.
Comments can be found on www.dc.com.
Fortune Magazine, Deloitte Restates its Case, July 29, 2002.
The Economist Magazine, December 7, 2000.
Sagner, J.S.: “Cashflow Reengineering – How to Optimize the Cashflow Timeline and Improve Financial Efficiency”, Amacom 1997.
“Some” just didn’t fit here. He had some 20 to 30 templates in his Rucksack. I very much admired him for his drive.
Please excuse my probable stereotyping. In my experience, accountants prefer simple and straightforward work tools.
- TBM in Process Reengineering: Case Study Services Industry
Uwe G. Seebacher
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