2021 | OriginalPaper | Buchkapitel
10. TBM in Process Reengineering: Case Study Services Industry
Erschienen in:
Template-based Management
Abstract
The following case study involves a process reengineering project we ran at Deloitte Consulting during the first half of 2000. Deloitte Consulting was, to make this clear, one of my employers before I became self-employed. Deloitte was and still is ambitious about continuously fine-tune the internally existing processes and systems in order to deliver best-of-breed services to the clients. Thus, an internal consulting engagement has been set up even to improve the internal flow of documents and information.
