2018 | OriginalPaper | Buchkapitel
Technology as Driver of Service Business Development and the Case of Sharing Economy
verfasst von : Silke Bartsch, Kathrin Lührs, Christoph Schmitz
Erschienen in: Service Business Development
Verlag: Springer Fachmedien Wiesbaden
Aktivieren Sie unsere intelligente Suche um passende Fachinhalte oder Patente zu finden.
Wählen Sie Textabschnitte aus um mit Künstlicher Intelligenz passenden Patente zu finden. powered by
Markieren Sie Textabschnitte, um KI-gestützt weitere passende Inhalte zu finden. powered by
Services have become more complex as an increasing number of actors conjointly creates value – often facilitated by technology. In fact, it does not only enable firms to digitize processes and improve value creation but also to create innovative services that are disrupting markets. A prominent example of this development is the so-called Sharing Economy, in which companies are taking self-service to the extreme by leveraging technology to externalize resources to other actors.