Skip to main content

2019 | OriginalPaper | Buchkapitel

The Contribution of Social Networks to the Technological Experience of Elderly Users

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

Social networks have changed the way people and companies communicate. Nowadays, more and more elderly persons are using these platforms to communicate with friends and family, access news, entertainment and education. This study focuses on the elderly population and its use of social networks, and analyzes the contribution provided by the platforms to the users’ technological experiences, and whether this interaction contributes to the quality of life of this population. A survey based on the experience economy theory was disseminated online through Facebook to gauge users’ behavior. A Social Networks User Experience (SNUX) model was developed to study the elderly-user experience associated with the use of social networks, which was analyzed through structural equations modeling using SmartPLS 2.0. From the results obtained, it was concluded that social networks can contribute to an increased well-being of the older population, mainly from the technological experience associated with the use of these platforms, the environment of which contributes to entertainment and education of these users.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
1.
Zurück zum Zitat Aluri, A.: Mobile augmented reality (MAR) game as a travel guide: insights from Pokémon Go. J. Hosp. Tourism Technol. 8(1), 55–72 (2017)CrossRef Aluri, A.: Mobile augmented reality (MAR) game as a travel guide: insights from Pokémon Go. J. Hosp. Tourism Technol. 8(1), 55–72 (2017)CrossRef
3.
Zurück zum Zitat Barnard, Y., Bradley, M.D., Hodgson, F., Lloyd, A.: Learning to use new technologies by older adults: perceived difficulties, experimentation behaviour and usability. Comput. Hum. Behav. 29(4), 1715–1724 (2013)CrossRef Barnard, Y., Bradley, M.D., Hodgson, F., Lloyd, A.: Learning to use new technologies by older adults: perceived difficulties, experimentation behaviour and usability. Comput. Hum. Behav. 29(4), 1715–1724 (2013)CrossRef
4.
Zurück zum Zitat Bollen, K.A.: Structural Equations with Latent Variables. Wiley, New York (1989)CrossRef Bollen, K.A.: Structural Equations with Latent Variables. Wiley, New York (1989)CrossRef
5.
Zurück zum Zitat Braun, M.T.: Obstacles to social networking website use among older adults. Comput. Hum. Behav. 29(3), 673–680 (2013)CrossRef Braun, M.T.: Obstacles to social networking website use among older adults. Comput. Hum. Behav. 29(3), 673–680 (2013)CrossRef
6.
Zurück zum Zitat Bruder, C., Blessing, L., Wandke, H.: Adaptive training interfaces for less-experienced, elderly users of electronic devices. Behav. Inf. Technol. 33(1), 4–15 (2014)CrossRef Bruder, C., Blessing, L., Wandke, H.: Adaptive training interfaces for less-experienced, elderly users of electronic devices. Behav. Inf. Technol. 33(1), 4–15 (2014)CrossRef
7.
Zurück zum Zitat Castilla, D., et al.: Teaching digital literacy skills to the elderly using a social network with linear navigation: a case study in a rural area. Int. J. Hum. Comput. Stud. 118, 24–37 (2018)CrossRef Castilla, D., et al.: Teaching digital literacy skills to the elderly using a social network with linear navigation: a case study in a rural area. Int. J. Hum. Comput. Stud. 118, 24–37 (2018)CrossRef
8.
Zurück zum Zitat Chakraborty, R., Vishik, C., Rao, H.R.: Privacy preserving actions of older adults on social media: exploring the behavior of opting out of information sharing. Decis. Support Syst. 55(4), 948–956 (2013)CrossRef Chakraborty, R., Vishik, C., Rao, H.R.: Privacy preserving actions of older adults on social media: exploring the behavior of opting out of information sharing. Decis. Support Syst. 55(4), 948–956 (2013)CrossRef
10.
Zurück zum Zitat Chin, W.W.: The partial least squares approach for structural equation modeling. In: Marcoulides, G.A. (ed.) Modern Methods for Business Research, pp. 295–336. Lawrence Erlbaum Associates, London (1998) Chin, W.W.: The partial least squares approach for structural equation modeling. In: Marcoulides, G.A. (ed.) Modern Methods for Business Research, pp. 295–336. Lawrence Erlbaum Associates, London (1998)
11.
Zurück zum Zitat Chin, W.W., Newsted, P.R.: Structural equation modeling analysis with small samples using partial least squares. In: Hoyle, R.H. (ed.) Statistical Strategies for Small Sample Research, pp. 307–341. Sage Publications, Thousand Oaks (1999) Chin, W.W., Newsted, P.R.: Structural equation modeling analysis with small samples using partial least squares. In: Hoyle, R.H. (ed.) Statistical Strategies for Small Sample Research, pp. 307–341. Sage Publications, Thousand Oaks (1999)
12.
Zurück zum Zitat Chung, J.E., Park, N., Wang, H., Fulk, J., McLaughlin, M.: Age differences in perceptions of online community participation among non-users: an extension of the technology acceptance model. Comput. Hum. Behav. 26(6), 1674–1684 (2010)CrossRef Chung, J.E., Park, N., Wang, H., Fulk, J., McLaughlin, M.: Age differences in perceptions of online community participation among non-users: an extension of the technology acceptance model. Comput. Hum. Behav. 26(6), 1674–1684 (2010)CrossRef
13.
Zurück zum Zitat Coelho, J., Duarte, C.: A literature survey on older adults’ use of social network services and social applications. Comput. Hum. Behav. 58, 187–205 (2016)CrossRef Coelho, J., Duarte, C.: A literature survey on older adults’ use of social network services and social applications. Comput. Hum. Behav. 58, 187–205 (2016)CrossRef
14.
Zurück zum Zitat Coelho, J., Rito, F., Duarte, C.: “You, me & TV”—fighting social isolation of older adults with Facebook, TV and multimodality. Int. J. Hum. Comput. Stud. 98, 38–50 (2017)CrossRef Coelho, J., Rito, F., Duarte, C.: “You, me & TV”—fighting social isolation of older adults with Facebook, TV and multimodality. Int. J. Hum. Comput. Stud. 98, 38–50 (2017)CrossRef
15.
Zurück zum Zitat Dutton, W.H., Shepherd, A.: Trust in the Internet as an experience technology. Inf. Commun. Soc. 9(4), 433–451 (2006)CrossRef Dutton, W.H., Shepherd, A.: Trust in the Internet as an experience technology. Inf. Commun. Soc. 9(4), 433–451 (2006)CrossRef
16.
Zurück zum Zitat Dutton, W.H., Reisdorf, B.C.: The internet through the ages. In: Nixon, P.G., Rawal, R., Funk, A. (eds.) Digital Media Usage Across the Life Course, pp. 16–28. Routledge, Abingdon (2016) Dutton, W.H., Reisdorf, B.C.: The internet through the ages. In: Nixon, P.G., Rawal, R., Funk, A. (eds.) Digital Media Usage Across the Life Course, pp. 16–28. Routledge, Abingdon (2016)
17.
Zurück zum Zitat Fornell, C., Larcker, D.F.: Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 18(1), 39–50 (1981)CrossRef Fornell, C., Larcker, D.F.: Evaluating structural equation models with unobservable variables and measurement error. J. Mark. Res. 18(1), 39–50 (1981)CrossRef
18.
Zurück zum Zitat Gefen, D., Straub, D., Boudreau, M.C.: Structural equation modeling and regression: guidelines for research practice. Commun. Assoc. Inf. Syst. 4(1), 7 (2000) Gefen, D., Straub, D., Boudreau, M.C.: Structural equation modeling and regression: guidelines for research practice. Commun. Assoc. Inf. Syst. 4(1), 7 (2000)
19.
Zurück zum Zitat Goswami, S., Köbler, F., Leimeister, J.M., Krcmar, H.: Using online social networking to enhance social connectedness and social support for the elderly. In: Proceedings of International Conference of, Information Systems (ICIS) (2010) Goswami, S., Köbler, F., Leimeister, J.M., Krcmar, H.: Using online social networking to enhance social connectedness and social support for the elderly. In: Proceedings of International Conference of, Information Systems (ICIS) (2010)
20.
Zurück zum Zitat Hair, J.F., Hult, T.M., Ringle, C.M., Sarstedt, M.: A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los SAGE, Angeles (2014) Hair, J.F., Hult, T.M., Ringle, C.M., Sarstedt, M.: A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM). Los SAGE, Angeles (2014)
21.
Zurück zum Zitat Henseler, J., Ringle, C.M., Sinkovics, R.R.: The use of partial least squares path modeling in international marketing. Adv. Int. Mark. 20, 277–319 (2009)CrossRef Henseler, J., Ringle, C.M., Sinkovics, R.R.: The use of partial least squares path modeling in international marketing. Adv. Int. Mark. 20, 277–319 (2009)CrossRef
22.
Zurück zum Zitat Henseler, J., Sarstedt, M.: Goodness-of-fit indices for partial least squares path modeling. Comput. Stat. 28, 565–580 (2012)MathSciNetCrossRef Henseler, J., Sarstedt, M.: Goodness-of-fit indices for partial least squares path modeling. Comput. Stat. 28, 565–580 (2012)MathSciNetCrossRef
23.
Zurück zum Zitat Hill, R., Beynon-Davies, P., Williams, M.D.: Older people and internet engagement: acknowledging social moderators of internet adoption, access and use. Inf. Technol. People 21(3), 244–266 (2008)CrossRef Hill, R., Beynon-Davies, P., Williams, M.D.: Older people and internet engagement: acknowledging social moderators of internet adoption, access and use. Inf. Technol. People 21(3), 244–266 (2008)CrossRef
24.
Zurück zum Zitat Hoyle, R.H.: The structural equation modeling approach: basic concepts and fundamental issues. In: Hoylw, R.H. (eds.) Structural Equation Modeling: Concepts, Issues, and Applications, pp. 1–15. Sage, Thousand Oaks (1995) Hoyle, R.H.: The structural equation modeling approach: basic concepts and fundamental issues. In: Hoylw, R.H. (eds.) Structural Equation Modeling: Concepts, Issues, and Applications, pp. 1–15. Sage, Thousand Oaks (1995)
25.
Zurück zum Zitat ISO 9241-210: Ergonomia da interação sistema humano - Parte 210: Projeto centrado no ser humano para sistemas interativos (anteriormente conhecido como 13407). International Organization for Standardization (ISO) (2009) ISO 9241-210: Ergonomia da interação sistema humano - Parte 210: Projeto centrado no ser humano para sistemas interativos (anteriormente conhecido como 13407). International Organization for Standardization (ISO) (2009)
26.
Zurück zum Zitat Kooij, D., deLange, A., Jansen, P., Dikkers, J.: Older workers’ motivation to continue to work: five meanings of age, a conceptual review. J. Manag. Psychol. 23(4), 364–394 (2008)CrossRef Kooij, D., deLange, A., Jansen, P., Dikkers, J.: Older workers’ motivation to continue to work: five meanings of age, a conceptual review. J. Manag. Psychol. 23(4), 364–394 (2008)CrossRef
27.
Zurück zum Zitat Moutinho, L.: Consumer behaviour in tourism. Eur. J. Mark. 21(10), 5–44 (1987)CrossRef Moutinho, L.: Consumer behaviour in tourism. Eur. J. Mark. 21(10), 5–44 (1987)CrossRef
28.
Zurück zum Zitat Nef, T., Ganea, R.L., Müri, R.M., Mosimann, U.P.: Social networking sites and older users–a systematic review. Int. Psychogeriatr. 25(7), 1041–1053 (2013)CrossRef Nef, T., Ganea, R.L., Müri, R.M., Mosimann, U.P.: Social networking sites and older users–a systematic review. Int. Psychogeriatr. 25(7), 1041–1053 (2013)CrossRef
29.
Zurück zum Zitat Nimrod, G.: Seniors’ online communities: a quantitative content analysis. Gerontologist 50, 382–392 (2010)CrossRef Nimrod, G.: Seniors’ online communities: a quantitative content analysis. Gerontologist 50, 382–392 (2010)CrossRef
30.
Zurück zum Zitat Nimrod, G.: The benefits of and constraints to participation in senior’s online communities. Leisure Stud. 33, 247–266 (2014)CrossRef Nimrod, G.: The benefits of and constraints to participation in senior’s online communities. Leisure Stud. 33, 247–266 (2014)CrossRef
31.
Zurück zum Zitat Pfeil, U., Zaphiris, P.: Investigating social network patterns within an empathic online community for older people. Comput. Hum. Behav. 25(5), 1139–1155 (2009)CrossRef Pfeil, U., Zaphiris, P.: Investigating social network patterns within an empathic online community for older people. Comput. Hum. Behav. 25(5), 1139–1155 (2009)CrossRef
32.
Zurück zum Zitat Pfeil, U., Svangstu, K., Ang, C.S., Zaphiris, P.: Social roles in an online support community for older people. Int. J. Hum.-Comput. Interact. 27(4), 323–347 (2011)CrossRef Pfeil, U., Svangstu, K., Ang, C.S., Zaphiris, P.: Social roles in an online support community for older people. Int. J. Hum.-Comput. Interact. 27(4), 323–347 (2011)CrossRef
33.
Zurück zum Zitat Pfeil, U., Zaphiris, P., Wilson, S.: Older adults’ perceptions and experiences of online social support. Interact. Comput. 21(3), 159–172 (2009)CrossRef Pfeil, U., Zaphiris, P., Wilson, S.: Older adults’ perceptions and experiences of online social support. Interact. Comput. 21(3), 159–172 (2009)CrossRef
34.
Zurück zum Zitat Pine, J., Gilmore, J.: The Experience Economy. Harvard Business School Press, Boston (1999) Pine, J., Gilmore, J.: The Experience Economy. Harvard Business School Press, Boston (1999)
35.
Zurück zum Zitat Pinto, P.: Modelos de equações estruturais com variáveis latentes, fundamentos da abordagem Partial Least Squares. Lisboa, Bnomics (2016) Pinto, P.: Modelos de equações estruturais com variáveis latentes, fundamentos da abordagem Partial Least Squares. Lisboa, Bnomics (2016)
37.
Zurück zum Zitat Radder, L., Han, X.: An examination of the museum experience based on Pine and Gilmore’s experience economy realms. J. Appl. Bus. Res. 31(2), 455–470 (2015)CrossRef Radder, L., Han, X.: An examination of the museum experience based on Pine and Gilmore’s experience economy realms. J. Appl. Bus. Res. 31(2), 455–470 (2015)CrossRef
38.
Zurück zum Zitat Ramos, C.M.Q., Mendonça, M.M., Rodrigues, J.M.F.: Analysis of adoption and habits of use of social networks in senior users. In: Proceedings of DSAI 2018, Thessalonika, Greece, June 2018 (DSAI 2018) (2018) Ramos, C.M.Q., Mendonça, M.M., Rodrigues, J.M.F.: Analysis of adoption and habits of use of social networks in senior users. In: Proceedings of DSAI 2018, Thessalonika, Greece, June 2018 (DSAI 2018) (2018)
39.
Zurück zum Zitat Reinartz, W., Haenlein, M., Henseler, J.: An empirical comparison of the efficacy of covariance-based and variance-based SEM. Int. J. Res. Mark. 26(4), 332–344 (2009)CrossRef Reinartz, W., Haenlein, M., Henseler, J.: An empirical comparison of the efficacy of covariance-based and variance-based SEM. Int. J. Res. Mark. 26(4), 332–344 (2009)CrossRef
40.
Zurück zum Zitat Ringle, C.M., Silva, D., Bido, D.D.S.: Modelagem de equações estruturais com utilização do SmartPLS. REMark 13(2), 54 (2014)CrossRef Ringle, C.M., Silva, D., Bido, D.D.S.: Modelagem de equações estruturais com utilização do SmartPLS. REMark 13(2), 54 (2014)CrossRef
41.
Zurück zum Zitat Schmitt, B.: Experiential marketing. J. Mark. Manag. 15(1–3), 53–67 (1999)CrossRef Schmitt, B.: Experiential marketing. J. Mark. Manag. 15(1–3), 53–67 (1999)CrossRef
43.
Zurück zum Zitat Sinclair, T.J., Grieve, R.: Facebook as a source of social connectedness in older adults. Comput. Hum. Behav. 66, 363–369 (2017)CrossRef Sinclair, T.J., Grieve, R.: Facebook as a source of social connectedness in older adults. Comput. Hum. Behav. 66, 363–369 (2017)CrossRef
44.
Zurück zum Zitat Vošner, H.B., Bobek, S., Kokol, P., Krečič, M.J.: Attitudes of active older Internet users towards online social networking. Comput. Hum. Behav. 55, 230–241 (2016)CrossRef Vošner, H.B., Bobek, S., Kokol, P., Krečič, M.J.: Attitudes of active older Internet users towards online social networking. Comput. Hum. Behav. 55, 230–241 (2016)CrossRef
45.
Zurück zum Zitat Vroman, K.G., Arthanat, S., Lysack, C.: “Who over 65 is online?” Older adults’ dispositions toward information communication technology. Comput. Hum. Behav. 43, 156–166 (2015)CrossRef Vroman, K.G., Arthanat, S., Lysack, C.: “Who over 65 is online?” Older adults’ dispositions toward information communication technology. Comput. Hum. Behav. 43, 156–166 (2015)CrossRef
46.
Zurück zum Zitat Wagner, N., Hassanein, K., Head, M.: Computer use by older adults: a multi-disciplinary review. Comput. Hum. Behav. 26(5), 870–882 (2010)CrossRef Wagner, N., Hassanein, K., Head, M.: Computer use by older adults: a multi-disciplinary review. Comput. Hum. Behav. 26(5), 870–882 (2010)CrossRef
47.
Zurück zum Zitat Yu, T.K., Lin, M.L., Liao, Y.K.: Understanding factors influencing information communication technology adoption behavior: the moderators of information literacy and digital skills. Comput. Hum. Behav. 71, 196–208 (2017)CrossRef Yu, T.K., Lin, M.L., Liao, Y.K.: Understanding factors influencing information communication technology adoption behavior: the moderators of information literacy and digital skills. Comput. Hum. Behav. 71, 196–208 (2017)CrossRef
48.
Zurück zum Zitat Xiang, Z., Gretzel, U.: Role of social media in online travel information search. Tour. Manag. 31(2), 179–188 (2010)CrossRef Xiang, Z., Gretzel, U.: Role of social media in online travel information search. Tour. Manag. 31(2), 179–188 (2010)CrossRef
Metadaten
Titel
The Contribution of Social Networks to the Technological Experience of Elderly Users
verfasst von
Célia M. Q. Ramos
João M. F. Rodrigues
Copyright-Jahr
2019
DOI
https://doi.org/10.1007/978-3-030-23563-5_43

Neuer Inhalt