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Erschienen in:
2009 | OriginalPaper | Buchkapitel
The Effective Extraction Method for the Gap of the Mutual Understanding Based on the Egocentrism in Business Communications
verfasst von : Nobuo Suzuki, Kazuhiko Tsuda
Erschienen in: Knowledge-Based and Intelligent Information and Engineering Systems
Verlag: Springer Berlin Heidelberg
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The prospect of widespreading the Internet in business world is enabling new ways of solving our several business problems with many Q&A web sites. It is hard to say that good communication is carried out in these sites, because a lot of speakers may speak inconsistently in same site at same time. Therefore, we extracted the egocentrism from language expressions in words at some Japanese Q&A sites and tried to extract the gap of the mutual understanding in these words of business based on the egocentrism in this study. Specifically, we defined the weights for properties of presumed egocentrism with the method that presumes the egocentrism from language expressions in our previous study. We can presume the gap of the mutual understanding in the text data of business Q&A sites that have dialogue form by using the weights and calculating the strength score of the egocentrism in speech unit. We also evaluated this method with text data of business world in real Q&A sites and confirmed its effectiveness.