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01.10.2012

The Impact of Moral Stress Compared to Other Stressors on Employee Fatigue, Job Satisfaction, and Turnover: An Empirical Investigation

verfasst von: Kristen Bell DeTienne, Bradley R. Agle, James C. Phillips, Marc-Charles Ingerson

Erschienen in: Journal of Business Ethics | Ausgabe 3/2012

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Abstract

Moral stress is an increasingly significant concept in business ethics and the workplace environment. This study compares the impact of moral stress with other job stressors on three important employee variables—fatigue, job satisfaction, and turnover intentions—by utilizing survey data from 305 customer-contact employees of a financial institution’s call center. Statistical analysis on the interaction of moral stress and the three employee variables was performed while controlling for other types of job stress as well as demographic variables. The results reveal that even after including the control variables in the statistical models, moral stress remains a statistically significant predictor of increased employee fatigue, decreased job satisfaction, and increased turnover intentions. Implications for future research and for organizations are discussed.

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Metadaten
Titel
The Impact of Moral Stress Compared to Other Stressors on Employee Fatigue, Job Satisfaction, and Turnover: An Empirical Investigation
verfasst von
Kristen Bell DeTienne
Bradley R. Agle
James C. Phillips
Marc-Charles Ingerson
Publikationsdatum
01.10.2012
Verlag
Springer Netherlands
Erschienen in
Journal of Business Ethics / Ausgabe 3/2012
Print ISSN: 0167-4544
Elektronische ISSN: 1573-0697
DOI
https://doi.org/10.1007/s10551-011-1197-y