Skip to main content

2018 | OriginalPaper | Buchkapitel

The Information Technologies in the Competitiveness of the Tourism Sector

verfasst von : Pedro Liberato, Dália Liberato, António Abreu, Elisa Alén-González, Álvaro Rocha

Erschienen in: Proceedings of the International Conference on Information Technology & Systems (ICITS 2018)

Verlag: Springer International Publishing

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config
loading …

Abstract

This article seeks to reflect on the changes in tourism in the digitalization era. Regarding the tourism industry, the development of technology and the internet have been an asset. The adoption of information and communication technologies has led to changes in the way of communication with the individual or institutional clients and enables the adoption of innovative business models and electronic sales channels of tourism products. It is crucial the information about demand/tourists, tourist destinations, amenities, availability, pricing, geographic information and weather, supply and transport, information about companies, intermediaries and competitors; trends in the tourism market, prices, products and tourist packages, Marketing Organization of tourist destinations, trends in the industry, size and nature of tourism, as well as policies and development plans. The role of the ICT in tourism has become an essential tool in today’s world of quick information.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

  • über 102.000 Bücher
  • über 537 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Maschinenbau + Werkstoffe
  • Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Springer Professional "Technik"

Online-Abonnement

Mit Springer Professional "Technik" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 390 Zeitschriften

aus folgenden Fachgebieten:

  • Automobil + Motoren
  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Elektrotechnik + Elektronik
  • Energie + Nachhaltigkeit
  • Maschinenbau + Werkstoffe




 

Jetzt Wissensvorsprung sichern!

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

  • über 67.000 Bücher
  • über 340 Zeitschriften

aus folgenden Fachgebieten:

  • Bauwesen + Immobilien
  • Business IT + Informatik
  • Finance + Banking
  • Management + Führung
  • Marketing + Vertrieb
  • Versicherung + Risiko




Jetzt Wissensvorsprung sichern!

Literatur
2.
Zurück zum Zitat Anjos, E., Souza, F., Ramos, K.: Novas Tecnologias e Turismo: um estudo do site Vai Brasil. Caderno Virtual de Turismo 6(4) (2006) Anjos, E., Souza, F., Ramos, K.: Novas Tecnologias e Turismo: um estudo do site Vai Brasil. Caderno Virtual de Turismo 6(4) (2006)
3.
Zurück zum Zitat Atzori, L., Iera, A., Morabito, G.: The internet of things: a survey. Comput. Netw. 54(15), 2787–2805 (2010)MATHCrossRef Atzori, L., Iera, A., Morabito, G.: The internet of things: a survey. Comput. Netw. 54(15), 2787–2805 (2010)MATHCrossRef
4.
Zurück zum Zitat Avelar, E., et al.: Arquitetura de Comunicação para Cidades Inteligentes: Uma proposta heterogénea, extensível e de baixo custo. Universidade Federal de Pernambuco (UFPE), Recife (2010) Avelar, E., et al.: Arquitetura de Comunicação para Cidades Inteligentes: Uma proposta heterogénea, extensível e de baixo custo. Universidade Federal de Pernambuco (UFPE), Recife (2010)
5.
Zurück zum Zitat Azuma, R.: A survey of augmented reality. Teleoper. Virtual Environ. 6(4), 355–385 (1997)CrossRef Azuma, R.: A survey of augmented reality. Teleoper. Virtual Environ. 6(4), 355–385 (1997)CrossRef
6.
Zurück zum Zitat Bilgihan, A., Barreda, A., Okumus, F., Nusair, K.: Consumer perception of knowledge-sharing in travel-related online social networks. Tour. Manag. 52(2), 287–296 (2016)CrossRef Bilgihan, A., Barreda, A., Okumus, F., Nusair, K.: Consumer perception of knowledge-sharing in travel-related online social networks. Tour. Manag. 52(2), 287–296 (2016)CrossRef
7.
Zurück zum Zitat Bissoli, M.: Planejamento Turístico Municipal com Suporte em Sistemas de Informação. Futura, São Paulo (1999) Bissoli, M.: Planejamento Turístico Municipal com Suporte em Sistemas de Informação. Futura, São Paulo (1999)
8.
Zurück zum Zitat Brejla, P., Gilbert, D.: An exploratory use of web content analysis to understand cruise tourism services. Int. J. Tour. Res. 16(2), 157–168 (2014)CrossRef Brejla, P., Gilbert, D.: An exploratory use of web content analysis to understand cruise tourism services. Int. J. Tour. Res. 16(2), 157–168 (2014)CrossRef
9.
Zurück zum Zitat Buhalis, D.: eTourism: Information Technology for Strategic Tourism Management. Pearson (Financial Times/Prentice Hall), London (2003) Buhalis, D.: eTourism: Information Technology for Strategic Tourism Management. Pearson (Financial Times/Prentice Hall), London (2003)
10.
Zurück zum Zitat Buhalis, D.: Information Technology for small and medium-sized tourism enterprises. In: Keller, P., Bieger, T. (eds.) The Future of Small and Medium Sized Enterprises in Tourism, AIEST Congress 2004, Jordan, Editions AIEST, pp. 235–258. St-Gallen, Switzerland (2004). ISBN 3952172359 Buhalis, D.: Information Technology for small and medium-sized tourism enterprises. In: Keller, P., Bieger, T. (eds.) The Future of Small and Medium Sized Enterprises in Tourism, AIEST Congress 2004, Jordan, Editions AIEST, pp. 235–258. St-Gallen, Switzerland (2004). ISBN 3952172359
11.
Zurück zum Zitat Buhalis, D., Flouri, E.: Wireless technologies for tourism destinations. In: Frew, A. (ed.) Information and Communications Technologies in Tourism, ENTER 2004 Proceedings, pp. 27–38. Springer, Wien (2004). ISBN 3211206698 Buhalis, D., Flouri, E.: Wireless technologies for tourism destinations. In: Frew, A. (ed.) Information and Communications Technologies in Tourism, ENTER 2004 Proceedings, pp. 27–38. Springer, Wien (2004). ISBN 3211206698
12.
Zurück zum Zitat Buhalis, D., Law, R.: Progress in tourism management: twenty years on and 10 years after the internet. The state of eTourism research. Tour. Manag. 29(4), 609–623 (2008)CrossRef Buhalis, D., Law, R.: Progress in tourism management: twenty years on and 10 years after the internet. The state of eTourism research. Tour. Manag. 29(4), 609–623 (2008)CrossRef
13.
Zurück zum Zitat Buhalis, D., Jun, S.: eTourism. Good Fellow Publishers Limited, Oxford (2011) Buhalis, D., Jun, S.: eTourism. Good Fellow Publishers Limited, Oxford (2011)
14.
Zurück zum Zitat Buonincontri, P., Micera, R.: The experience co-creation in smart tourism destinations: a multiple case analysis of european destinations. J. Inf. Technol. Tour. 16, 285–315 (2016)CrossRef Buonincontri, P., Micera, R.: The experience co-creation in smart tourism destinations: a multiple case analysis of european destinations. J. Inf. Technol. Tour. 16, 285–315 (2016)CrossRef
15.
Zurück zum Zitat Castells, M.: La Ciudad de la nueva economía, La Factoría, 12 (2000) Castells, M.: La Ciudad de la nueva economía, La Factoría, 12 (2000)
16.
Zurück zum Zitat Castells, M.: A Sociedade em Rede. Editora Paz e terra S/A, São Paulo (2002) Castells, M.: A Sociedade em Rede. Editora Paz e terra S/A, São Paulo (2002)
17.
Zurück zum Zitat Costa, J.; Águas, P.; Rita, P.: Tendências Internacionais em Turismo, 2.ª edn. Lisboa, Lidel (2004) Costa, J.; Águas, P.; Rita, P.: Tendências Internacionais em Turismo, 2.ª edn. Lisboa, Lidel (2004)
18.
Zurück zum Zitat Coutinho, L., Sarti, F.: Nota Técnica Parcial: tecnologia da informação aplicada ao turismo. Centro de Gestão e Estudos Estratégicos. Ministério do Turismo (2007) Coutinho, L., Sarti, F.: Nota Técnica Parcial: tecnologia da informação aplicada ao turismo. Centro de Gestão e Estudos Estratégicos. Ministério do Turismo (2007)
19.
Zurück zum Zitat Davenport, T., Barth, P., Bean, R.: How big data is different. Harvard Bus. Rev. (2012) Davenport, T., Barth, P., Bean, R.: How big data is different. Harvard Bus. Rev. (2012)
20.
Zurück zum Zitat Demchenko, Y., Grosso, P., De Laat, C., Membrey, P.: Addressing big data issues in scientific data infrastructure. In: 2013 International Conference on Collaboration Technologies and Systems (CTS). IEEE (2013) Demchenko, Y., Grosso, P., De Laat, C., Membrey, P.: Addressing big data issues in scientific data infrastructure. In: 2013 International Conference on Collaboration Technologies and Systems (CTS). IEEE (2013)
21.
Zurück zum Zitat Dohr, A., Modre-Osprian, R., Drobics, M., Hayn., D., Schreier, G.: The Internet of Things for ambient assisted living. In: Seventh International Conference on Information Technology. IEEE (2010) Dohr, A., Modre-Osprian, R., Drobics, M., Hayn., D., Schreier, G.: The Internet of Things for ambient assisted living. In: Seventh International Conference on Information Technology. IEEE (2010)
22.
Zurück zum Zitat Forsyth, L., Dwyer, P., Rao, P.: The price competitiveness of travel and tourism: a comparison of 19 destinations. Tour. Manag. 21(1), 9–22 (2000)CrossRef Forsyth, L., Dwyer, P., Rao, P.: The price competitiveness of travel and tourism: a comparison of 19 destinations. Tour. Manag. 21(1), 9–22 (2000)CrossRef
23.
Zurück zum Zitat Gantz, W.: Reflections on communication and sport: on fanship and social relationships. Commun. Sport 1(2), 176–187 (2012) Gantz, W.: Reflections on communication and sport: on fanship and social relationships. Commun. Sport 1(2), 176–187 (2012)
24.
Zurück zum Zitat García-Crespo, A., Chamizo, J., Rivera, I., Mencke, M., Colomo-Palacios, R., Gómez-Berbís, J.M.: SPETA: social pervasive e-tourism advisor. Telematics Inform. 26, 306–315 (2009)CrossRef García-Crespo, A., Chamizo, J., Rivera, I., Mencke, M., Colomo-Palacios, R., Gómez-Berbís, J.M.: SPETA: social pervasive e-tourism advisor. Telematics Inform. 26, 306–315 (2009)CrossRef
25.
Zurück zum Zitat Ji Hoon, P., Cheolhan, L., Changsok, Y., Yoonjae, N.: Int. J. Inf. Manage. 36(6) (2016) Ji Hoon, P., Cheolhan, L., Changsok, Y., Yoonjae, N.: Int. J. Inf. Manage. 36(6) (2016)
26.
Zurück zum Zitat Jiang, Y., Zhang L. Wang, L.: Wireless sensor networks and the Internet of Things. Int. J. Distrib. Sens. Netw. 1–7 (2016). Research Center for Mobile Computing, Tsinghua University, Institute of Microelectronics, Tsinghua University, China Jiang, Y., Zhang L. Wang, L.: Wireless sensor networks and the Internet of Things. Int. J. Distrib. Sens. Netw. 1–7 (2016). Research Center for Mobile Computing, Tsinghua University, Institute of Microelectronics, Tsinghua University, China
27.
Zurück zum Zitat Krishnan, K.: Data Warehousing in the Age of Big Data. Newnes, Boston (2013) Krishnan, K.: Data Warehousing in the Age of Big Data. Newnes, Boston (2013)
28.
Zurück zum Zitat Kurose, J., Atzori, L., Lera, A., Morabito, G.: The Internet of Things: a survey. Comput. Netw. 54(15), 2787–2805 (2010)MATHCrossRef Kurose, J., Atzori, L., Lera, A., Morabito, G.: The Internet of Things: a survey. Comput. Netw. 54(15), 2787–2805 (2010)MATHCrossRef
29.
Zurück zum Zitat Kurose, J.F., Ross, K.W.: Redes de computadores e a Internet: uma abordagem top-down, 5th edn. Addison Wesley, São Paulo (2010) Kurose, J.F., Ross, K.W.: Redes de computadores e a Internet: uma abordagem top-down, 5th edn. Addison Wesley, São Paulo (2010)
30.
31.
Zurück zum Zitat Marchand, D., Peppard, J.: Why IT Fumbles Analytics. Harvard Bus. Rev. 91, 104–112 (2013) Marchand, D., Peppard, J.: Why IT Fumbles Analytics. Harvard Bus. Rev. 91, 104–112 (2013)
32.
Zurück zum Zitat Maurer, C., Schaich, S.: Online customer reviews used as complaint management tool. Inf. Commun. Technol. Tour. 2011, 499–511 (2011) Maurer, C., Schaich, S.: Online customer reviews used as complaint management tool. Inf. Commun. Technol. Tour. 2011, 499–511 (2011)
33.
Zurück zum Zitat Maurer, C., Wiegmann, R.: Effectiveness of advertising on social network sites: a case study on Facebook. In: Law, R., Fuchs, M., Ricci, F. (eds.) Information and Communication Technologies in Tourism 2011. Springer, Vienna (2011) Maurer, C., Wiegmann, R.: Effectiveness of advertising on social network sites: a case study on Facebook. In: Law, R., Fuchs, M., Ricci, F. (eds.) Information and Communication Technologies in Tourism 2011. Springer, Vienna (2011)
34.
Zurück zum Zitat Mayer-Schönberger, V., Cukier, K.: Big Data: A Revolution That Will Transform How We Live, Work, and Think (2014). ISBN-10: 0544227751 Mayer-Schönberger, V., Cukier, K.: Big Data: A Revolution That Will Transform How We Live, Work, and Think (2014). ISBN-10: 0544227751
35.
Zurück zum Zitat Milgram, P.: A taxonomy of mixed reality visual displays. IEICE Trans. Inf. Syst. E77-D, 1321–1329 (1994) Milgram, P.: A taxonomy of mixed reality visual displays. IEICE Trans. Inf. Syst. E77-D, 1321–1329 (1994)
36.
Zurück zum Zitat Mendonça, F.: A Promoção de Destinos Turísticos na Internet – O Algarve e os seus Concorrentes – Uma análise comparativa. Dissertação de Mestrado em Gestão de Sistema de Informação, Universidade de Évora: Évora, (2002) Mendonça, F.: A Promoção de Destinos Turísticos na Internet – O Algarve e os seus Concorrentes – Uma análise comparativa. Dissertação de Mestrado em Gestão de Sistema de Informação, Universidade de Évora: Évora, (2002)
37.
Zurück zum Zitat Neuhofer, B., Buhalis, D., Ladkin, A.: Conceptualising technology enhanced destination experiences. J. Destination Mark. Manage. 1(1), 36–46 (2012)CrossRef Neuhofer, B., Buhalis, D., Ladkin, A.: Conceptualising technology enhanced destination experiences. J. Destination Mark. Manage. 1(1), 36–46 (2012)CrossRef
38.
Zurück zum Zitat OMT: E-Business for Tourism: Practical Guidelines for Tourism Destinations and business. OMT, Madrid (2001) OMT: E-Business for Tourism: Practical Guidelines for Tourism Destinations and business. OMT, Madrid (2001)
39.
Zurück zum Zitat Prebensen, N., Vitterson, J., Dahl, T.: Value co-creation significance of tourist resources. Ann. Tour. Res. 42, 240–261 (2013)CrossRef Prebensen, N., Vitterson, J., Dahl, T.: Value co-creation significance of tourist resources. Ann. Tour. Res. 42, 240–261 (2013)CrossRef
40.
Zurück zum Zitat Ramos, C., Rodrigues, P.M., Perna, F.: Sistemas e Tecnologias de Informação no Setor do Turismo. J. Tour. Dev. 12, 21–32 (2009) Ramos, C., Rodrigues, P.M., Perna, F.: Sistemas e Tecnologias de Informação no Setor do Turismo. J. Tour. Dev. 12, 21–32 (2009)
41.
Zurück zum Zitat Ramos, C.M.: Sistemas de informação para a gestão turística. Tour. Manage. Stud. 6, 107–116 (2010) Ramos, C.M.: Sistemas de informação para a gestão turística. Tour. Manage. Stud. 6, 107–116 (2010)
42.
Zurück zum Zitat Romão, J., Leeuwen, E., Neuts, B., Nijkamp, P.: Tourist loyalty and urban e-services: a comparison of behavioral impacts in Leipzig and Amsterdam. J. Urban Technol. 22(2), 85–101 (2015)CrossRef Romão, J., Leeuwen, E., Neuts, B., Nijkamp, P.: Tourist loyalty and urban e-services: a comparison of behavioral impacts in Leipzig and Amsterdam. J. Urban Technol. 22(2), 85–101 (2015)CrossRef
43.
Zurück zum Zitat Sant’anna, A., Jardim, G.: Turismo on-line: oportunidades e desafios em um novo cenário profissional. Observatório de Inovação do Turismo. Revista Acadêmica 2(3) (2007) Sant’anna, A., Jardim, G.: Turismo on-line: oportunidades e desafios em um novo cenário profissional. Observatório de Inovação do Turismo. Revista Acadêmica 2(3) (2007)
44.
Zurück zum Zitat Serrano, A., Gonçalves, F., Neto, P.: Cidades e Territórios do Conhecimento – Um novo referencial para a competitividade. Edições Sílabo, Lisboa (2005) Serrano, A., Gonçalves, F., Neto, P.: Cidades e Territórios do Conhecimento – Um novo referencial para a competitividade. Edições Sílabo, Lisboa (2005)
45.
Zurück zum Zitat Tan, L., Wang, N.: Future internet: the Internet of Things. In: 3rd International Conference on Advanced Computer Theory and Engineering, vol. 5, pp. 376–380 (2010) Tan, L., Wang, N.: Future internet: the Internet of Things. In: 3rd International Conference on Advanced Computer Theory and Engineering, vol. 5, pp. 376–380 (2010)
46.
Zurück zum Zitat Tussyadiah, L., Fesenmaier, D.: Mediating tourist experiences access to places via shared videos. Ann. J. Res. 36(1), 24–40 (2009) Tussyadiah, L., Fesenmaier, D.: Mediating tourist experiences access to places via shared videos. Ann. J. Res. 36(1), 24–40 (2009)
48.
Zurück zum Zitat Vicentin, I., Hoppen, N.: Tecnologia aplicada aos negócios de Turismo no Brasil. Turismo Visão e Ação, 4, 11ª edn, pp. 79–105 (2002) Vicentin, I., Hoppen, N.: Tecnologia aplicada aos negócios de Turismo no Brasil. Turismo Visão e Ação, 4, 11ª edn, pp. 79–105 (2002)
49.
Zurück zum Zitat Vicentini, A., Ferreira, G., Lorenzi, F., Augustin, I.: Arquitetura de um sistema de informação pervasivo para auxílio às atividades clínicas. Revista Brasileira de Computação Aplicada. Passo Fundo 2(2), 69–80 (2010) Vicentini, A., Ferreira, G., Lorenzi, F., Augustin, I.: Arquitetura de um sistema de informação pervasivo para auxílio às atividades clínicas. Revista Brasileira de Computação Aplicada. Passo Fundo 2(2), 69–80 (2010)
51.
Zurück zum Zitat Zikopoulos, P.C., Eaton, C., Zikopoulos, P.: Understanding Big Data: Analytics for enterprise Class Hadoop and Streaming Data. McGraw-Hill Professional (2011) Zikopoulos, P.C., Eaton, C., Zikopoulos, P.: Understanding Big Data: Analytics for enterprise Class Hadoop and Streaming Data. McGraw-Hill Professional (2011)
Metadaten
Titel
The Information Technologies in the Competitiveness of the Tourism Sector
verfasst von
Pedro Liberato
Dália Liberato
António Abreu
Elisa Alén-González
Álvaro Rocha
Copyright-Jahr
2018
DOI
https://doi.org/10.1007/978-3-319-73450-7_9