11. The Mediating Role of Job Satisfaction and Leader–Member Exchange in Justice–Citizenship

This chapter analyses the mediating role of job satisfaction and leader–member exchange in the organisational justice–organisational citizenship behaviour relationship. For the purpose of this study, the fully mediated model, the partially mediated model and the non-mediated model are examined. Based on the above models, results of the analysis using SEM offer an insight of whether manufacturing organisations in Malaysia that contemplate enhancing organisational citizenship behaviour ought to capitalise on organisational justice, job satisfaction or leader–member exchange to maximise results. Merely attending to organisational justice issues may be ineffective to entice employees to engage willingly in proactive work behaviours that exceed those dictated by organisational policies and prescribed role requirements. Perhaps, it is crucial for organisations to enhance job satisfaction or/and the quality of leader–member exchange while managing justice effectively. Discussions on the theoretical and practical implications of the findings give an indication of what is best for the organisations.