The Process of Business Process Management

This chapter describes the process of Business Process Management (BPM), and highlights the phases of business process strategy, business process design, business process implementation and business process controlling. Innovative approaches, like business process tailoring are introduced. After that the elements needed, to establish a holistic, organization-wide BPM approach are described. An optimal organizational infrastructure for achieving a holistic BPM approach and to identify the processes, roles, and responsibilities that need to be put in place will be introduced. The chapter starts with an emphasis put on the necessity of a holistic, organization-wide BPM approach and typical misinterpretations of the meaning of BPM within that context. Based on an analysis of the process of BPM itself, the main elements of a holistic BPM approach are then identified and described in more detail. The description of the Center of Excellence for BPM, its services and responsibilities within a company, and the resulting roles needed for a company’s BPM structures build a guide for the organizational implementation of BPM.