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2016 | OriginalPaper | Buchkapitel

31. The Relationship Between Human Resource Diversity Management Practices and Organizational Citizenship Behavior

verfasst von : Ahmad Nizan Mat Noor, Shaiful Annuar Khalid, Nik Ramli Nik Abdul Rashid

Erschienen in: Proceedings of the 1st AAGBS International Conference on Business Management 2014 (AiCoBM 2014)

Verlag: Springer Singapore

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Abstract

The paper examines the role of human resource diversity management (HRDM) practices as predictors of organizational citizenship behavior (OCBI and OCBO). This study is quantitative and cross-sectional and the unit of analysis is individual. Survey questionnaires that contained measures of HRDM practices and OCB were distributed among full-time operational employees employed by identified star-rated hotel located in the north of Peninsular Malaysia. Multiple regression analyses were utilized to test the study hypotheses. The results of the study indicate that overall, HRDM practices were significant predictors of OCB. In this study, data collected was self-reported and cross-sectional in nature. Thus, same-source bias may be present. Next, the sample size was small and selected from a single organization. This affects the generalization of our findings. Future research project may be benefited from an exploration of a wider range of employees at different industries, national and cultural context. Significantly, these findings propose that policy makers and hotel practitioners should continue to place and develop greater emphasis on HRDM practices in order to enhance employees’ attitudes and citizenship behavior. The results benefited the organization to gain better understanding of the usefulness of HRDM programs in their organization.

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Metadaten
Titel
The Relationship Between Human Resource Diversity Management Practices and Organizational Citizenship Behavior
verfasst von
Ahmad Nizan Mat Noor
Shaiful Annuar Khalid
Nik Ramli Nik Abdul Rashid
Copyright-Jahr
2016
Verlag
Springer Singapore
DOI
https://doi.org/10.1007/978-981-287-426-9_31