nach oben

Asian Journal of Business Ethics

Erschienen in:

18.09.2020

The relationship between psychological contract and voice behavior—a social exchange perspective

verfasst von: Khalid Rasheed Memon, Bilqees Ghani

Erschienen in: Asian Journal of Business Ethics | Ausgabe 2/2020

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

Our study explores the relationship between psychological contract (fulfillment/violations) and voice behavior (promotive/prohibitive). The study encourages promoting the development of positive voice behavior since the promotive voice behavior of employees would help the organization to grow and improve as per industry standards especially during the upcoming hi-tech era. If the knowledge workers do not show positive voice behavior, it is difficult for organizations to compete and sustain in such an era of digitalization. A cross-sectional survey was conducted for the assessment/validation of the model. Data was collected through a single self-reported questionnaire, filled out by the 89 employees of two private banks, working in 8 different branches. Further, the relationships among variables have been analyzed using structure equation modeling. Results show a strong and positive relationship between psychological contract fulfillment and promotive voice behavior whereas a negative relationship is indicated upon the violations and breach of psychological contract. Job satisfaction/dissatisfaction was also tested as mediators between these variables. Future researchers may test the same in different geographical locations and demographic conditions, whereas various personality traits may also be tested since voice behavior is an individual decision. The study represents the first of its kind on the said topic especially in the Pakistani context.

Vorheriger Artikel Ethical business strategy between east and west: an analysis of minimum wage policy in the garment global supply chain industry of Bangladesh

Nächster Artikel Exploring the role of ethics in the emotional intelligence-organizational commitment relationship

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Antonaki, X.-E., & Trivellas, P. (2014). Psychological contract breach and organizational commitment in the greek banking sector: the mediation effect of job satisfaction. Procedia - Social and Behavioral Sciences, 148, 354–361.CrossRef

Argyris, C. (1960). Understanding organizational behavior. Homewood: Dorsey Press.

Arnold, J. A., Arad, S., Rhoades, J. A., & Drasgow, F. (2000). The empowering leadership questionnaire:the construction and validation of a new scale for measuring leader behaviors. Journal of Organizational Behavior, 21, 249–269.CrossRef

Bala, P. M., Lange, A. H. D., Jansen, P. G. W., & Velde, M. E. G. V. D. (2008). Psychological contract breach and job attitudes: a meta-analysis of age as a moderator. Journal of Vocational Behavior, 72, 143–158.CrossRef

Bartodziej, C. J. (2017). The Concept Industry 4.0, BestMasters. Springer Fachmedien Wiesbaden GmbH. https://doi.org/10.1007/978-3-658-16502-4_1.

Bedarkar, M., & Pandita, D. (2014). A study on the drivers of employee engagement impacting employee performance. Procedia - Social and Behavioral Sciences, 133, 106–115.CrossRef

Blau, P. M. (1964). Exchange and power in social life. New York: Wiley.

Cohen, J. (1988). Statistical Power analysis for the behavioral sciences. Mahwah: Lawrence Erlbaum.

Cohen, J., Cohen, P., West, S. G., & Aiken, L. S. (2013). Applied multiple regression/correlation analysis for the behavioral sciences. Routledge.

Coyle-Shapiro, J. A.-M., & Kessler, I. (2000). Consequences of the psychological contract for the employment relationship: a large scale survey. The Journal of Management Studies, 37(7), 904–930.

Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: an interdisciplinary review. Journal of Management, 31(6), 874–900.CrossRef

Cullinane, N., & Dundon, T. (2006). The psychological contract: a critical review. International Journal of Management Reviews, 8(2), 113–129.CrossRef

Detert, J. R., & Burris, E. R. (2007). Leadership behavior and employee voice: Is the door really open? Academy of Management Journal, 50, 869–884.CrossRef

Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500–507.CrossRef

Engemann, K. N., & Scott, C. W. (2020). Voice in safety-oriented organizations: examining the intersection of hierarchical and mindful social contexts. Human Resource Management Review, 30(1), 100650.CrossRef

Farooq, O., Payaud, M., Merunka, D., & Valette-Florence, P. (2013). The Impact of corporate social responsibility on organizational commitment: exploring multiple mediation mechanisms. Journal of Business Ethics, 125, 563–580. https://doi.org/10.1007/s10551-013-1928-3.CrossRef

Farooq, M., Farooq, O., & Jasimuddin, S. M. (2014). Employees response to corporate social responsibility: exploring the role of employees’ collectivist orientation. European Management Journal, 32, 916–927. https://doi.org/10.1016/j.emj.2014.03.002.CrossRef

Farooq, O., Rupp, D. E., & Farooq, M. (2017). The multiple pathways through which internal and external corporate social responsibility influence organizational identification and multifoci outcomes: The moderating role of cultural and social orientations. Academy of Management Journal, 60(3), 954–985.CrossRef

Faul, F., Erdfelder, E., Lang, A. G., & Buchner, A. (2007). G* Power 3: a flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behavior Research Methods, 39(2), 175–191.CrossRef

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with unobservable variables and measurement error. Journal of marketing research, 18(1), 39–50.

Ghani, B., & Memon, K. R. (2020). The HR practices and organizational citizenship behavior. International Journal of Management Sciences and Business Research, 9(1), 43–52.

Hair Jr., J. F., Black, W. C., Babin, B. J., Anderson, R. E., & Tatham, R. L. (2010). SEM: an introduction. Multivariate data analysis: A global perspective, 5(6), 629–686.

Hair, J.F., Hult, G.T.M., Ringle, C.M. & Sarstedt, M. (2017). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM), 2nd ed., Sage, Thousand Oaks, CA.

Hackman, J. R., & Oldham, G. R. (1975). Development of the job diagnostic survey. Journal of Applied Psychology, 60(159–170).

Hui, C., Lee, C., & Rousseau, D. M. (2004). Psychological contract and organizational citizenship behavior in China: investigating generalizability and instrumentality. Journal of Applied Psychology, 89(2), 311–321.CrossRef

Kahn, W. A. (1990). Psychological conditions of personal engagement and disengagement at work. Academy of Management Journal, 33(4), 692–724.CrossRef

Knezović, E., Bušatlić, S., & Riđić, O. (2020). Strategic human resource management in small and medium enterprises. International Journal of Human Resources Development and Management, 20(2), 114–139.CrossRef

Knights, J. A., & Kennedy, B. J. (2005). Psychological contract violation: impacts on job satisfaction and organizational commitment among Australian senior public servants. Applied HRM Research, 10(2), 57–72.

Kular, S., Gatenby, M., Rees, C., Soane, E., & Truss, K. (2008). Employee engagement: a literature review. Kingston University Working Paper Series, 19.

Lee, J., & Varon, A. L. (2020). Employee exit, voice, loyalty, and neglect in response to dissatisfying organizational situations: it depends on supervisory relationship quality. International Journal of Business Communication, 57(1), 30–51.CrossRef

LePine, J. A., & Dyne, L. V. (1998). Predicting voice behavior in work groups. Journal of Applied Psychology, 83(6), 853–868.CrossRef

LePine, J. A., & Van Dyne, L. (2001). Voice and cooperative behavior as contrasting forms of contextual performance: evidence of differential relationships with big five personality characteristics and cognitive ability. Journal of Applied Psychology, 86(2), 326–336.CrossRef

Liang, J., Farh, C. I. C., & Farh, J. L. (2012). Psychological antecedents of promotive and prohibitive voice: A two-wave examination. Academy of Management Journal, 55(71–92)

Liu, W., Zhu, R., & Yang, Y. (2010). I warn you because I like you: voice behavior, employee identifications, and transformational leadership. The Leadership Quarterly, 21, 189–202.CrossRef

Markos, S., & Sridevi, M. S. (2010). Employee engagement: the key to improving performance. International Journal of Business and Management, 5(12), 89–96.

Memon, K. R. (2014). Effects of leadership styles on employee performance: Integrating the mediating role of culture, gender and moderating role of communication. International Journal of Management Sciences and Business Research, 3(7), 63–80.

Memon, K. R, Ghani, B, Khalid, S (2020). The relationship between corporate social responsibility and employee engagement-A social exchange perspective. International journal of business science and applied management, 15(1), 1–16

Memon, K. R., Ghani, B., & Kazi, A. A. (2018). Restructuring the relationship between performance management and employee engagement. Pakistan Business Review, 20(1).

Morrison, E. W., & Milliken, F. J. (2003). Speaking up, remaining silent: The dynamics of voice and silence in organizations. Journal of Management Studies, 40(6), 1353–1358

Moro, S., Ramos, R. F., & Rita, P. (2020). What drives job satisfaction in IT companies? International Journal of Productivity and Performance Management, ahead-of-print. https://doi.org/10.1108/IJPPM-03-2019-0124.

Morrison, E. W. (2011). Employee voice behavior: integration and directions for future research. The Academy of Management Annals, 5(1), 373–412.CrossRef

Mount, M., Ilies, R., & Johnson, E. (2006). Relationship of personality traits and counterproductive work behaviors: the mediating effects of job satisfaction. Personnel Pscyhology, 59(599-622).

Ng, T. W. H., & Feldman, D. C. (2011). Employee voice behavior: a meta analytic test of the conservation of resources framework. Journal of Organizational Behavior, 33, 216–234.CrossRef

Nikolaou, I., Vakola, M., & Bourantas, D. (2008). Who speaks up at work? Dispositional influences on employees’ voice behavior. Personnel Review, 37(6), 666–679.CrossRef

O’Donohue, W., & Sheehan, C. (2007). The psychological contract of knowledge workers. Journal of Knowledge Management, 11(2), 73–82.CrossRef

Premeaux, S. F., & Bedeian, A. G. (2003). Breaking the silence: the moderating effects of self-monitoring in predicting speaking up in the workplace. Journal of Management Studies, 40, 1537–1562.CrossRef

Raub, S., & Robert, C. (2012). Empowerment, organizational commitment, and voice behavior in the hospitality industry: evidence from a multinational sample. Cornell Hospitality Quarterly, 54, 136.CrossRef

Rayton, B. A., & Yalabik, Z. Y. (2014). Work engagement, psychological contract breach and job satisfaction. The International Journal of Human Resource Management, 25, 2382–2400. https://doi.org/10.1080/09585192.2013.876440.CrossRef

Robert, C., Probst, T. M., Martocchio, J. J., Drasgow, F., & Lawler, J. J. (2000). Empowerment and continuous improvement in the United States, Mexico, Poland, and India: predicting fit on the basis of the dimensions of power distance and individualism. Journal of Applied Psychology, 85(5), 643–658.CrossRef

Robinson, S. L., & Rousseau, D. M. (1994). Violating the psychological contract: not the exception but the norm. Journal of Organizational Behaviour, 15, 245–259.CrossRef

Rothmann, S., & Coetzer, E. P. (2003). The big five personality dimensions and job performance. SA Journal of Industrial Psychology, 29(1), 68–74.CrossRef

Rousseau, D. M. (1989). Psychological and implied contracts in organizations. Employee Responsibilities and Rights Journal, 2, 121–139.CrossRef

Rousseau, D. M. (1995). Psychological contracts in organizations. Understanding written and unwritten agreements. Thousand Oaks: Sage.CrossRef

Smithson, J., & Lewis, S. (2000). Is job insecurity changing the psychological contract? Personnel Review, 29(6), 680–702.CrossRef

Turnley, W. H., & Feldman, D. C. (2000). Re-examining the effects of psychological contract violations: unmet expectations and job dissatisfaction as mediators. Journal of Organizational Behavior, 21, 25–42.CrossRef

Turnley, W. H., Bolino, M. C., Lester, S. W., & Bloodgood, J. M. (2003). The impact of psychological contract fulfillment on the performance of in-role and organizational citizenship behaviors. Journal of Management, 29(2), 187–206.CrossRef

Viseu, J., Pinto, P., Borralha, S., & de Jesus, S. N. (2020). Role of individual and organizational variables as predictors of job satisfaction among hotel employees. Tourism and Hospitality Research, 0(0), 1–15.

Vlachos, I. P. (2009). The effects of human resource practices on firm growth. International Journal of Business Science and Applied Management, 4(2), 17–34

Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived Organizational support and leader-member exchange: a social exchange perspective. Academy of Management Journal, 40(1), 82–111.CrossRef

Whiting, S. W., Maynes, T. D., Podsakoff, N. P., & Podsakoff, P. M. (2012). Effects of message, source, and context on evaluations of employee voice behavior. Journal of Applied Psychology, 97(1), 159–182.CrossRef

Wong, K. K. (2013). Partial least squares structural equation modeling (PLS-SEM) techniques using SmartPLS. Marketing Bulletin, 24.

Yi, Y., Nataraajan, R., & Gong, T. (2011). Customer participation and citizenship behavioral influences on employee performance, satisfaction, commitment, and turnover intention. Journal of Business Research, 64(1), 87–95.CrossRef

Zagenczyk, T. J., Gibney, R., Few, W. T., & Scott, K. L. (2011). Psychological contracts and organizational identification: the mediating effect of perceived organizational support. Journal of Labor Research, 32(3), 254–281.CrossRef

Zhang, X., Hu, B., & Qiu, M. (2014). Job satisfaction as a mediator in the relationship between performance appraisal and voice behavior. Social Behavior and Personality, 42(8), 1315–1324.CrossRef

Zhou, J., & George, J. M. (2001). When job dissatisfaction leads to creativity: encouraging the expression of voice. Academy of Management Journal, 44(4), 682–696.CrossRef

Zulfiqar, S., Sadaf, R., Popp, J., Vveinhardt, J., & Máté, D. (2019). An examination of corporate social responsibility and employee behavior: the case of Pakistan. Sustainability, 11(13), 3515.CrossRef

Titel: The relationship between psychological contract and voice behavior—a social exchange perspective
verfasst von: Khalid Rasheed Memon
Bilqees Ghani
Publikationsdatum: 18.09.2020
Verlag: Springer Netherlands
Erschienen in: Asian Journal of Business Ethics / Ausgabe 2/2020
Print ISSN: 2210-6723
Elektronische ISSN: 2210-6731
DOI: https://doi.org/10.1007/s13520-020-00109-4

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 2/2020

UK audit reporting practices in the pre-ISA700 (2015 revision) era

Ethical business strategy between east and west: an analysis of minimum wage policy in the garment global supply chain industry of Bangladesh

Creating duty on dominant firm: a case for alternative economic analysis

Modelling consumers’ punishment behaviours in third-party ethically questionable situations

Theoretical debate on minimum wage policy: a review landscape of garment manufacturing industry in Bangladesh

Exclusive talent management and its consequences: a review of literature