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Erschienen in:
An Analysis of Usability Issues on Fashion M-commerce Websites’ Product Page Kapitel lesen Erstes Kapitel lesen

2019 | OriginalPaper | Buchkapitel

The Research-Practice Gap: An Explanatory Factor for Automotive HMI Customers’ Complaints?

verfasst von : Fares Zaidi, Christian Bastien, Xavier Chalandon, Laurent Moiselet, Emmanuelle Thianche

Erschienen in: Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)

Verlag: Springer International Publishing

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Abstract

Automotive HMI development was historically feature and technology-driven. Over time, we witnessed a shift in focus from physical to cognitive issues, especially due to technology evolution and embedded HMI complexification. This made adapting automotive HMI development process a necessity to address human factors and cognitive ergonomics challenges in design/evaluation phases. It is in this context that car manufacturers enhanced the traditional systems engineering logic (V like model) thanks to the User-Centered Design cycle (UCD). But, despite this user centric approach, some customers’ complaints and usability issues concerning automotive HMI are reported. Why is it so? To answer this question a research is underway. In this article, we (1) describe the work that led us to consider the research-practice gap as a candidate factor explaining why the user centric approach fails and (2) describe what we are planning to do as next steps.

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Vorheriges Kapitel User Innovation, Lead Users and Crowdsourcing for the Design of New Products and Services: Why, What and How?
Nächstes Kapitel Iterative Exploration of Token-Based Interaction for Enriched Audio Sequencing
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Metadaten
Titel
The Research-Practice Gap: An Explanatory Factor for Automotive HMI Customers’ Complaints?
verfasst von
Fares Zaidi
Christian Bastien
Xavier Chalandon
Laurent Moiselet
Emmanuelle Thianche
Copyright-Jahr
2019
Buch
Proceedings of the 20th Congress of the International Ergonomics Association (IEA 2018)

Print ISBN: 978-3-319-96070-8

Electronic ISBN: 978-3-319-96071-5

Copyright-Jahr: 2019

DOI
https://doi.org/10.1007/978-3-319-96071-5_78