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This chapter discusses the role of the emergency services leader as being an empathetic healer to the community of respondents. The empathetic healer is one who willingly binds the wounds of his or her followers. The leader’s empathy allows them to see their people as people, to not miss the human. The empathetic healer humbly approaches followers, he or she is keenly aware of their needs, desires to know their pain, and sees their role as one that brings the guardians back to the fight. Empathy is a leader’s humility; it’s their ability to set aside rank and position in moments when it’s more important to stand beside one’s followers, not above.
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- The Responder’s Empathetic Healer
Eric J. Russell
- Chapter 6
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