From an economic development perspective, the transition from an industrial society to a post-industrial society (Bell, 1973) is mainly characterized by an information-intensive environment. Globalization and digitization with connectivity are two major forces that shape the recent knowledge-based competitive arena (Lang, 2001). Knowledge management in terms of creating and sharing knowledge is essential to fostering innovation and is the key challenge in a knowledge-based economy (Kim and Mauborgne, 2003). But, managing knowledge work is different from managing other factors of production such as labour, land and capital. Knowledge as a resource is difficult to be forced out of people. This is especially evident for tacit knowledge, which is socially constructed and is based on experience (Newell et al., 2002: 107). It has been widely accepted that trust can lead to cooperative behaviour (e.g., Axelrod, 1984). Kim and Mauborgne (2003) thus propose that mangers need to build trust as a coordinating mechanism in facilitating knowledge creation and transfer among people in an organization. The argument is simple. When industrial production and scientific management are the predominant modes of managerial practices, the factory model based on codified knowledge can be operated under low-trust environments (Cohen and Prusak, 2001: 51; Newell et al., 2002: 8). But, the knowledge economy today is characterized by interdependence of works, cross-functional teams and network structures (Granovetter, 1985; Achrol, 1997), cooperation and collaboration among individuals or groups are important to capture the needed capabilities and competences for competitive advantages (Cravens, 2000: 3¨C18; McEvily, Perrone and Zaheer, 2003).
Weitere Kapitel dieses Buchs durch Wischen aufrufen
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
- The Role of Trust in Knowledge Management
K. F. Lau
- Palgrave Macmillan UK
Neuer Inhalt/© Stellmach, Neuer Inhalt/© Maturus, Pluta Logo/© Pluta, Rombach Rechtsanwälte/© Rombach Rechtsanwälte