Weitere Kapitel dieses Buchs durch Wischen aufrufen
In this paper we examine a national initiative to further develop the Norwegian healthcare information infrastructure. Specifically, we analyse the work of a project team engaged in the design and development of new web-based capabilities for communication between citizens and primary healthcare practitioners. We foreground the work of infrastructuring which entails conceptualising new technological capabilities not as standalone objects, but as elements in larger arrangements that are sociotechnical in nature. Our findings show how the work within the project was shaped by concerns for embeddedness and durability that led to certain design decisions. Furthermore, we find that these decisions had significant repercussions on the development process and created a complex situation where the cooperation of an evolving constellation of multiple actors was required. Our research contributes an initial understanding of how an infrastructural project is different to projects aimed to the development of specific software artefacts.
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
Aanestad, M., Jolliffe, B., Mukherjee, A., & Sahay, S. (2014). Infrastructuring work: Building a state-wide hospital information infrastructure in India. Information Systems Research,25(4), 834–845. CrossRef
Avital, M., & Te’eni, D. (2009). From generative fit to generative capacity: Exploring an emerging dimension of information systems design and task performance. Information Systems Journal,19(4), 345–367. CrossRef
Avram, G., Bannon, L., Bowers, J. M., Sheehan, A., & Sullivan, D. (2009). Bridging, patching and keeping the work flowing: Defect resolution in distributed software development. Computer Supported Cooperative Work (CSCW),18(5–6), 477–507. CrossRef
Bietz, M., Baumer, E., & Lee, C. (2010). Synergizing in cyberinfrastructure development. Computer Supported Cooperative Work (CSCW),19(3–4), 245–281. CrossRef
Bjorn, P., Bardram, J., Avram, G., Bannon, L., Boden, A., Redmiles, D., de Souza, C., & Wulf, V. (2014). Global software development in a CSCW perspective. In Proceedings of the Companion Publication of the 17th ACM Conference on Computer Supported Cooperative Work and Social Computing.
Bowker, G. (1994). Science on the run: Information management and industrial geophysics at Schlumberger, 1920–1940. Cambridge: MIT press.
Bowker, G., Baker, K. S., Millerand, F., & Ribes, D. (2010). Toward information infrastructure studies: ways of knowing in a networked environment. In J. Hunsinger, L. Klastrup & M. Allen (Eds.), International handbook of internet research (pp. 97–117). Berlin: Springer.
Bowker, G., & Star, S. L. (1999). Sorting things out: Classification and its consequences. Cambridge: MIT Press.
Ciborra, C., & Hanseth, O. (1998). From tool to Gestell: Agendas for managing the information infrastructure. Information Technology and People,11(4), 305–327. CrossRef
Cohn, M. L., Sim, S. E., & Lee, C. (2009). What counts as software process? Negotiating the boundary of software work through artifacts and conversation. Computer Supported Cooperative Work (CSCW),18(5–6), 401–443. CrossRef
DIFI. (2009). Overarching ICT architecture principles for the public sector.
Dittrich, Y., Randall, D., & Singer, J. (2009). Software engineering as cooperative work. Computer Supported Cooperative Work (CSCW),18(5–6), 393–399. CrossRef
Hanseth, O., Monteiro, E., & Hatling, M. (1996). Developing information infrastructure: The tension between standardization and flexibility. Science, Technology and Human Values,21(4), 407–426. CrossRef
Hughes, T. P. (1979). The electrification of America: The system builders. Technology and Culture 124–161.
Karasti, H., & Baker, K. S. (2004). Infrastructuring for the long-term: Ecological information management. In Proceedings of the 37th Annual Hawaii International Conference on System Sciences, 2004.
Karasti, H., Baker, K. S., & Millerand, F. (2010). Infrastructure time: long-term matters in collaborative development. Computer Supported Cooperative Work (CSCW),19(3–4), 377–415. CrossRef
Monteiro, E., Pollock, N., Hanseth, O., & Williams, R. (2013). From artefacts to infrastructures. Computer Supported Cooperative Work (CSCW),22(4–6), 575–607. CrossRef
Norsk Helsenett. (2014). About us. URL https://www.nhn.no/english/Pages/about.aspx.
Pennington, D. (2011). Bridging the disciplinary divide: Co-creating research ideas in escience teams. Computer Supported Cooperative Work (CSCW),20(3), 165–196. CrossRef
Pettigrew, A. (1997). What is processual analysis? Scandinavian Journal of Management,13(4), 337–348. CrossRef
Pipek, V., & Wulf, V. (2009). Infrastructuring: Towards an integrated perspective on the design and use of information technology. Journal of the Association for Information Systems,10(5), 447–473.
Pollock, N., & Williams, R. (2010). e-Infrastructures: How do we know and understand them? Strategic ethnography and the biography of artefacts. Computer Supported Cooperative Work (CSCW), 19, 521–556.
Procter, R., Rouncefield, M., Poschen, M., Lin, Y., & Voss, A. (2011). Agile project management: A case study of a virtual research environment development project. Computer Supported Cooperative Work (CSCW),20(3), 197–225. CrossRef
Ribes, D., & Finholt, T. A. (2009). The long now of technology infrastructure: Articulating tensions in development. Journal of the Association for Information Systems,10(5), 375–398.
Spencer, D., Zimmerman, A. S., & Abramson, D. (2011). Special theme: Project management in e-science: challenges and opportunities. Computer Supported Cooperative Work (CSCW),20(3), 155–163. CrossRef
Star, S. L. (1999). The ethnography of infrastructure. American Behavioral Scientist,43(3), 377–391. CrossRef
Star, S. L., & Bowker, G. (2002). How to infrastructure. In L. Lievrouw & S. Livingstone (Eds.), Handbook of new media: Social shaping and social consequences (pp. 151–162). London: Sage.
Steinhardt, S., & Jackson, S. (2015). Anticipation work: Cultivating vision in collective practice. In CSCW’15, Vancouver, BC, Canada.
- The Work of Infrastructuring: A Study of a National eHealth Project