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Über dieses Buch

The Workplace Community offers a structured, practical guide to developing collaborative knowledge-based communities in the workplace, from introducing employees and managers to new ways of working, to measuring effectiveness and providing corrective interventions for those who haven't achieved the desired results.

Inhaltsverzeichnis

Frontmatter

Chapter 1. Introduction

Abstract
Our aim in writing this book is to introduce you to the world of workplace communities. All of us are familiar with the idea of social communities, whether it is a club of some kind we belong to, either physically or virtually, or the local community we live in. Communities are one of the oldest ways of organizing and getting things done. People coming together and organizing around something that is important to them. A place where they feel their contribution is valued and can make a difference. Contrast this with most of today’s organizations, where people organize around hierarchy and annually defined tasks and targets, working to fixed, often outdated, job descriptions.
Ian Gee, Matthew Hanwell

Chapter 2. Ways of Working

Abstract
In this chapter we will explore the different ways of working that exist and help you determine if and when a particular way of working is most appropriate to what you are trying to accomplish. Through this exploration we hope that you will begin to see that how we execute work is a choice rather than simply a given, or as we prefer to call it, a ‘default position’. That is, we always choose one way over another regardless of whether it will work or not.
Ian Gee, Matthew Hanwell

Chapter 3. What Is a Community?

Abstract
In this chapter we will explore what we mean by a workplace community. We will explain what we see as its role and purpose and, perhaps even more excitingly, its potential for reshaping organization’s life and the way we think about work. Moving work from the industrial to the internet or digital age.
Ian Gee, Matthew Hanwell

Chapter 4. Getting Started — Elements of Effective Community

Abstract
In this chapter we will explore and share the practical things you need to do if you have decided that a community way of working is right for you. In Chapter 2 we introduced you to the ‘ways of working questionnaire’ and we hope this will have helped you to make the right decision. We also suggest that you share this book with your friends and colleagues and talk through your ideas with them.
Ian Gee, Matthew Hanwell

Chapter 5. Stages of Community Development

Abstract
In Chapter 4 we looked at what you need to do to get started with developing and building a workplace community. We looked at how to get traction in your organization and the roles you need to fill to get going and successfully develop and build a flourishing community. In this chapter we will share with you a model we developed and that we believe will help you understand the life cycle or stages that a workplace community goes through.
Ian Gee, Matthew Hanwell

Chapter 6. What Can Go Wrong?

Abstract
In this chapter we will explore what can go wrong with your workplace community along with some ideas you can use to get things back on track. In Chapter 7 we will provide you with highly practical tools you can use to resolve the issues we identify in this chapter.
Ian Gee, Matthew Hanwell

Chapter 7. Putting it Right!

Abstract
In the last chapter we explored what can go wrong with a workplace community and provided you with ideas and suggestions as to what you can do to put it right. We mentioned a number of checklists, tools and interventions that we have developed and that we believe will help you to put things right and keep them on track. In this chapter we will share these with you and show you how to use them.
Ian Gee, Matthew Hanwell

Chapter 8. Rewards and Benefits

Abstract
In this chapter we will explore the benefits of a community way of working and the rewards it can bring. We will look at this from the perspective of you as the community initiator and from the standpoint of community members. And finally we will consider what the wider organization can gain by supporting an initiative to launch workplace communities.
Ian Gee, Matthew Hanwell

Chapter 9. Measurement and Meaning

Abstract
In this chapter we will help you develop a framework for measuring the effectiveness of your workplace community at its different stages, from Initiation through to Transformation. We will provide you with a number of very practical measures that you can tailor to the theme, scope and purpose of your workplace community and then use to create your own measures and metrics. In addition we will help you think through which measures to include in your community scorecard. These will be of particular use to you, community members and stakeholders to understand the current stage, activity and contribution of the workplace community.
Ian Gee, Matthew Hanwell

Chapter 10. Transformation

Abstract
In this book we have introduced you to the key elements and components we believe you need to initiate, launch and support a successful workplace community. Here we want to provide you with a brief summary of what we have shared, along with our final thoughts and reflections.
Ian Gee, Matthew Hanwell

Backmatter

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