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Erschienen in:
Understanding Services and the Customer Response Kapitel lesen Erstes Kapitel lesen

2011 | OriginalPaper | Buchkapitel

9. Through Life Costing

verfasst von : Linda Newnes, A. R. Mileham, W. M. Cheung, Y. M. Goh

Erschienen in: Service Design and Delivery

Verlag: Springer US

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Abstract

When an innovation is launched in such a market, reliable information about the life cost of the novel product is naturally lacking. This has proven to be a key obstacle to venture capital funded cleantech companies with innovations that are conceptually proven and that deliver significant improvements to conventional alternatives, but that lack enough reference installations to provide reliable data on life costs. One way out of this dilemma that is increasingly discussed among practitioners is servitization, i.e., the notion that the owner of the innovation should be an agency that is specialised in using and maintaining the product, letting the end customer become a buyer of the product’s service (such as heat) rather than the product itself.

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Vorheriges Kapitel A Multi-organisational Approach to Service Delivery
Nächstes Kapitel The Practitioner View
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Metadaten
Titel
Through Life Costing
verfasst von
Linda Newnes
A. R. Mileham
W. M. Cheung
Y. M. Goh
Copyright-Jahr
2011
Verlag
Springer US
Buch
Service Design and Delivery

Print ISBN: 978-1-4419-8320-6

Electronic ISBN: 978-1-4419-8321-3

Copyright-Jahr: 2011

DOI
https://doi.org/10.1007/978-1-4419-8321-3_9