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2025 | OriginalPaper | Buchkapitel

16. Total Quality Management (TQM)

verfasst von : José L. Rodríguez-Álvarez, Jorge Luis García Alcaraz, Cayetano Navarrete-Molina

Erschienen in: Lean Manufacturing in Latin America

Verlag: Springer Nature Switzerland

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Abstract

This chapter discusses the TQM manufacturing tool, analyzing its concept and evolution, its importance, its benefits when properly adopted, and the barriers it faces when put into practice. Similarly, some of the critical factors for success are presented, and a series of suggested steps are followed at the time of implementation. Additionally, a quick bibliometric review of the TQM philosophy in the industry was conducted, identifying the authors, institutions, and countries that contributed the most scientific papers and those most cited. Finally, a case study is presented for the pulp and paper industry. It presents the implementation of a control-charting approach, an essential element of the TQM philosophy. The approach corresponds to individual measurement control charts based on a fuzzy approach as an alternative to traditional control charts in the search for customer satisfaction with the moisture content of the paper. The results showed that charts based on the fuzzy approach are more flexible because the amplitude between the control limits is larger than that in charts based on a traditional approach, allowing it to handle the uncertainty from the measurement system or the nature of the process.

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Titel: Total Quality Management (TQM)
verfasst von: José L. Rodríguez-Álvarez
Jorge Luis García Alcaraz
Cayetano Navarrete-Molina
Verlag: Springer Nature Switzerland
Buch: Lean Manufacturing in Latin America
Print ISBN: 978-3-031-70983-8

Electronic ISBN: 978-3-031-70984-5

Copyright-Jahr: 2025
DOI: https://doi.org/10.1007/978-3-031-70984-5_16

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