Towards a Proposal for the Sustainability Through Institutions in Public Transport Services in Times of Emergency

The public transport service system provides safe and secure urban mobility for all citizens. This paper describes work-in-progress regarding its role in times of emergency, such as earthquakes, tornadoes, or terrorist attacks. In order to deliver good and safe transport service, it requires adequate resources such as information, staff, property, vehicle, infrastructure, the set of operational rules, and governance. In this perspective, establishing a sustainable and smart transport model to cope with transport services’ disruptions especially for emergency events is vital. A general characterization of critical actions for public transport Emergency Management Planning is provided. A new perspective on designing sustainable public transport services in times of emergency is introduced in order to support transport service company’s operational activities based on sustainable institutions principles.