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Erschienen in:
The Effect of Service Modularity on Flexibility in the Digital Age – An Investigation in the B2B Context Kapitel lesen Erstes Kapitel lesen

2018 | OriginalPaper | Buchkapitel

Towards Managing Smart Service Innovation: A Literature Review

verfasst von : Caroline Götz, Sophie Hohler, Carina Benz

Erschienen in: Exploring Service Science

Verlag: Springer International Publishing

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Abstract

Smart services are increasingly gaining in popularity amongst diverse industries. Their special character–combining physical components, smart components, and connectivity components supported by embedded ICT and big data analytics–allows for an entirely new approach of service offering. Adopting smart services within their solution portfolio, confronts companies with challenges related to servitization and digital transformation that are not only impacting their operation, but also their innovation. Based on a literature review, this study investigates the current state of research on innovation management for smart services. Findings are conceptualized within six categories: Topics, Resources, Knowledge & Information, Processes, Principles, and Methods & Tools.
Consequently, this study consolidates existing knowledge on challenges, changes and approaches for smart service innovation in a structured manner and identifies the need as well as potential for further research in this field.

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Vorheriges Kapitel Employee-Centric Service Innovation: A Viable Proxy for Customer-Intimacy for Product-Focused Enterprises
Nächstes Kapitel Open Innovation in Ecosystems – A Service Science Perspective on Open Innovation
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Metadaten
Titel
Towards Managing Smart Service Innovation: A Literature Review
verfasst von
Caroline Götz
Sophie Hohler
Carina Benz
Copyright-Jahr
2018
Buch
Exploring Service Science

Print ISBN: 978-3-030-00712-6

Electronic ISBN: 978-3-030-00713-3

Copyright-Jahr: 2018

DOI
https://doi.org/10.1007/978-3-030-00713-3_8