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Erschienen in:
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2021 | OriginalPaper | Buchkapitel

Towards Smart Customer Knowledge Management Systems

verfasst von : Thang Le Dinh, Nguyen Anh Khoa Dam

Erschienen in: Advances in Computational Collective Intelligence

Verlag: Springer International Publishing

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Abstract

Nowadays, customer focus is one of the most important challenges of enterprises in identifying customer needs and providing suitable products and services to customers. Customer focus gives prominence to knowledge about, for, and from customers. Customer knowledge management and transfer – at the right time, in the right place, and with the right quality – enable enterprises to survive in today’s business environment. This paper presents the concept of smart customer knowledge management and proposes a conceptual framework for studying and designing smart customer knowledge management systems based on the design science method.

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Vorheriges Kapitel Effect of Dialogue Structure and Memory on Language Emergence in a Multi-task Game
Nächstes Kapitel The Proposition of Balanced and Explainable Surrogate Method for Network Intrusion Detection in Streamed Real Difficult Data
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Metadaten
Titel
Towards Smart Customer Knowledge Management Systems
verfasst von
Thang Le Dinh
Nguyen Anh Khoa Dam
Copyright-Jahr
2021
Buch
Advances in Computational Collective Intelligence

Print ISBN: 978-3-030-88112-2

Electronic ISBN: 978-3-030-88113-9

Copyright-Jahr: 2021

DOI
https://doi.org/10.1007/978-3-030-88113-9_18