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Erschienen in:
2018 | OriginalPaper | Buchkapitel
6. Transforming and Aligning Process Performance Indicators
verfasst von : Han van der Aa
Erschienen in: Comparing and Aligning Process Representations
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Abstract
Monitoring Process Performance Indicators (PPIs) represents an important prerequisite for organizations in their strive for continuous process optimization [143]. Therefore, a key task for managers is to define suitable PPIs that are aligned with the strategic business objectives of the organization [223]. Typically, managers achieve this by describing relevant PPIs using natural language descriptions [225, 270]. This has the great advantage that PPIs can be easily specified and understood by all stakeholders [150]. However, to be able to actually monitor PPIs, they must be defined in a way that supports their automated computation and relates them to the technical implementation of a business process in a Workflow Management or Enterprise Resource Planning System [90]. Although there are structured notations that achieve this (cf. [209, 223, 270]), they are not at all similar to the unstructured natural language descriptions used and preferred by managers.