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A crisis always triggers some measure of trauma. At moderate levels, the trauma may be associated with little more than a memory of the event triggering the crisis. Think of the first time you were in a car accident. In short, even with moderate, non-extreme trauma, the mere fact that you remember the triggering event illustrates the “trauma tag” you’re left with to this day.
Next consider the trauma you experienced that related to some organization. You may have been treated rudely at a restaurant, discriminated against, overlooked when looking for a job or worked in a harassing environment. The memories you have associated with these events are yet more trauma tags, and the ways you’ve made sense of them (or not) are the effects of both the events and the trauma you experienced.
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Anonymous. 2011a. ABCNews 20/20. http://abcnews.go.com/lotter/mcdonalds-dumps-mcmuffinegg-factory-health-concern/storyid;14976054. November 18.
———. 2011b. McDonald’s Target Drop Sparboe. http://npr.org/MorningEdition. November 21.
———. 2011c. Sparboe Farms Creates Sustainability Task Force in Review Food Safety and Animal Care Practices. PR Newswire, November 19, http://search.proquest.com/docview/04981966?accountid=35396. Accessed November 21, 2012.
———. 2012. McDonald’s Dumps US Egg Producer After Animal Rights Expose. Business Brief. Poultry World, January 14.
———. 2015. Cop Who Claimed He Was Targeted by a Gunman Fabricated Story Police Say. WCVB5 ABC, September 3.
———. n.d. Definition of Trauma from https://en.wiktionary.org/wiki/trauma#English
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Crepeau, Megan. 2017. Lawsuit Alleges Police, Prosecutors Fabricated Evidence in Murder Case. Chicago Tribune, April 18.
Crimesider Staff. 2016. Police Officer Charged with Fabricating Story that Black Man Shot Her. CBS, September.
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Handley, Lucy. 2017. BMW, Hyundai, Mercedes Cancel Advertising on Fox News’ O’Reilly Factor Amid ‘Disturbing Allegations’. CNC.com. April 4.
Parekh, Ranna. 2013. “What Is Posttraumatic Stress Disorder?” American Psychiatric Association. January 2017 from “Diagnostic and Statistical Manual of Mental Disorder (DSM-5)”. American Psychiatric Publishing.
Tafoya, Dennis. 2004. Building a Learning Organization Using Knowledge Management. United States Patent 6,834,274. December 21.
———. 2011. System and Method for Examining, Describing, Analyzing and/or Predicting Organization Performance in Response to Events. United States Patent 7,865,383. January 4.
———. 2013. Organizations in the Face of Crisis: Managing the Brand and Stakeholders. New York, NY: Palgrave/Macmillan.
Wang, Christine. 2017. Bill O’Reilly Out at Fox News. CNBC.com. April 19.
- Trauma in Organizations: Triggering Organizational Trauma and the Trauma Model
Dennis W. Tafoya
- Chapter 3
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