nach oben

Asia Pacific Journal of Management

Erschienen in:

31.08.2019

Unwilling to leave the good Samaritans: How peer interpersonal-oriented citizenship behaviors retains “me”

verfasst von: Kelly Z. Peng, Zhijun Chen, Iris D. Zhang, Jinsong Li

Erschienen in: Asia Pacific Journal of Management | Ausgabe 2/2021

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

An emerging body of turnover literature has adopted a relational perspective with a focus on peer influence. In this study, by drawing on the social information processing perspective, we attempt to explain how and when other team members’ interpersonal-oriented citizenship behavior (ICB), as symbolic cues, reduced focal member’s turnover intention. Based on a sample of 462 employees across 80 teams from 13 Chinese organizations, we found the symbolic cues of peer ICB enhanced team cohesion and then reduced focal employees’ turnover intention. In addition, servant leadership weakened the negative effect of peer ICB on turnover intention through team cohesion. These findings expand current theorization of the relational perspective and knowledge about how and when peer interpersonal citizenship behavior thwarts focal employee turnover intentions.

Vorheriger Artikel Family ostracism and proactive customer service performance: An explanation from conservation of resources theory

Nächster Artikel Relevance of culture in studies of leadership: ignored or dismissed?

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Ahlstrom, D. 2010. Innovation and growth: How business contributes to society. Academy of Management Perspectives, 24(3): 11–24.

Ahlstrom, D., Bruton, G., & Chan, E. S. 2001. HRM of foreign firms in China: The challenge of managing host country personnel. Business Horizons, 44(3):59–69.

Ben-Dror, R. 1994. Employee turnover in community mental health organization: A developmental stages study. Community Mental Health Journal, 30(3): 243–257.CrossRef

Blau, G., & Katerberg, R. 1982. Toward enhancing research with the social information processing approach to job design. Academy of Management Review, 7(4): 543–550.CrossRef

Bliese, P. D. 2000. Within-group agreement, non-independence, and reliability: Implications for data aggregation and analysis. In K. J. Klein, & S. W. J. Kozlowski (Eds.). Multilevel theory, research, and methods in organizations: Foundations, extensions, and new directions: 349–381. San Francisco: Jossey-Bass.

Bommer, W. H., Miles, E. W., & Grover, S. L. 2003. Does one good turn deserve another? Coworker influences on employee citizenship. Journal of Organizational Behavior, 24(2): 181–196.CrossRef

Brass, D. J., & Burkhardt, M. E. 1993. Potential power and power use: An investigation of structure and behavior. Academy of Management Journal, 36(3): 441–470.

Cammann, C., Fichman, M., Jenkins, D., & Klesh, J. 1979. The Michigan organizational assessment questionnaire. Unpublished manuscript, University of Michigan, Ann Arbor, Michigan.

Chen, X. P., Hui, C., & Siego, D. J. 1998. The role of organizational citizenship behavior in turnover: Conceptualization and preliminary tests of key hypotheses. Journal of Applied Psychology, 83(6): 922–931.CrossRef

Chen, Z., Takeuchi, R., & Shum, C. 2013. A social information processing perspective of coworker influence on a focal employee. Organization Science, 24(6): 1618–1639.CrossRef

Chen, Z., Zhu, J., & Zhou, M. 2015. How does a servant leader fuel the service fire? A multilevel model of servant leadership, individual self-identity, group competition climate, and customer service performance. Journal of Applied Psychology, 100(2): 511–521.CrossRef

Dowdy, J., & Van Reenen, J. 2014. Why management matters for productivity. McKinsey Quarterly, 3: 1–4.

Ehrhart, M. G. 2004. Leadership and procedural justice climate as antecedents of unit-level organizational citizenship behavior. Personnel Psychology, 57(1): 61–94.CrossRef

Ellingson, J. E., Tews, M. J., & Dachner, A. M. 2016. Constituent attachment and voluntary turnover in low-wage/low-skill service work. Journal of Applied Psychology, 101(1): 129–140.CrossRef

Farh, C. I., & Chen, Z. 2014. Beyond the individual victim: Multilevel consequences of abusive supervision in teams. Journal of Applied Psychology, 99(6): 1074–1094.CrossRef

Farh, J. L., Earley, P. C., & Lin, S. C. 1997. Impetus for action: A cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 42(3): 421–444.CrossRef

Farh, J. L., Lee, C., & Farh, C. I. 2010. Task conflict and team creativity: A question of how much and when. Journal of Applied Psychology, 95(6): 1173–1180.CrossRef

Felps, W., Hekman, D. R., Mitchell, T. R., Lee, T. W., Harman, W. S., & Holtom, B. C. 2009. Turnover contagion: How coworkers’ job embeddedness and coworkers’ job search behaviors influence quitting. Academy of Management Journal, 52(3): 545–561.CrossRef

George, J. M., & Bettenhausen, K. 1990. Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. Journal of Applied Psychology, 75(6): 698–709.CrossRef

Graham, J. W. 1989. Organizational citizenship behavior: Construct redefinition, operationalization, and validation. Unpublished working paper, Loyola University of Chicago, Chicago, Illinois.

Grant, A. M., Fried, Y., & Juillerat, T. 2011. Work matters: Job design in classic and contemporary perspectives. In S. Zedeck (Ed.). APA handbook of industrial and organizational psychology, vol. 1: 417–453. Washington, DC: American Psychological Association.

Greenleaf, R. K. 1977. Servant leadership: A journey into the nature of legitimate power and greatness. New York:Paulist Press.

Griffeth, R. W., Hom, P. W., & Gaertner, S. 2000. A meta-analysis of antecedents and correlates of employee turnover: Update, moderator tests, and research implications for the next millennium. Journal of Management, 26(3): 463–488.CrossRef

Hale, J. R., & Fields, D. L. 2007. Exploring servant leadership across cultures: A study of followers in Ghana and the USA. Leadership, 3(4): 397–417.CrossRef

Hershcovis, M. S., Neville, L., Reich, T. C., Christie, A. M., Cortina, L. M., & Shan, J. V. 2017. Witnessing wrongdoing: The effects of observer power on incivility intervention in the workplace. Organizational Behavior and Human Decision Processes, 142: 45–57.CrossRef

Heskett, J. L., Sasser, W. E., & Schlesinger, L. A. 2015. What great service leaders know and do: Creating breakthroughs in service firms. Oakland, CA:Berrett-Kohler Publishers.

Holtom, B., Mitchell, T., Lee, T., & Eberly, M. 2008. 5 turnover and retention research: A glance at the past, a closer review of the present, and a venture into the future. The Academy of Management Annals, 2(1): 231–274.CrossRef

Hu, L. T., & Bentler, P. M. 1999. Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling: A Multidisciplinary Journal, 6(1): 1–55.CrossRef

Huang, L. C., Ahlstrom, D., Lee, A. Y. P., Chen, S. Y., & Hsieh, M. J. 2016. High performance work systems, employee well-being, and job involvement: An empirical study. Personnel Review, 45(2): 296–314.CrossRef

Jones, D. A., & Skarlicki, D. P. 2005. The effects of overhearing peers discuss an authority's fairness reputation on reactions to subsequent treatment. Journal of Applied Psychology, 90(2): 363–372.CrossRef

Jones, G. R. 1986. Socialization tactics, self-efficacy, and newcomers' adjustments to organizations. Academy of Management Journal, 29(2): 262–279.

Kidwell Jr., R. E., Mossholder, K. W., & Bennett, N. 1997. Cohesiveness and organizational citizenship behavior: A multilevel analysis using work groups and individuals. Journal of Management, 23(6):775–793.

LeBreton, J. M., & Senter, J. L. 2008. Answers to 20 questions about interrater reliability and interrater agreement. Organizational Research Methods, 11(4): 815–852.CrossRef

Lee, T. W., & Mitchell, T. R. 1994. An alternative approach: The unfolding model of voluntary employee turnover. Academy of Management Review, 19(1): 51–89.CrossRef

Lee, T. W., Mitchell, T. R., Holtom, B. C., McDaniel, L., & Hill, J. W. 1999. Theoretical development and extension of the unfolding model of voluntary turnover. Academy of Management Journal, 42(4): 450–462.

Lee, T. W., Mitchell, T. R., Wise, L., & Fireman, S. 1996. An unfolding model of voluntary employee turnover. Academy of Management Journal, 39(1): 5–36.

Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. 2008. Servant leadership: Development of a multidimensional measure and multi-level assessment. Leadership Quarterly, 19(2): 161–177.CrossRef

Lin, C. C. T., & Peng, T. K. T. 2010. From organizational citizenship behaviour to team performance: The mediation of group cohesion and collective efficacy. Management and Organization Review, 6(1): 55–75.CrossRef

Liu, D., Mitchell, T. R., Lee, T. W., Holtom, B. C., & Hinkin, T. R. 2012. When employees are out of step with coworkers: How job satisfaction trajectory and dispersion influence individual- and unit-level voluntary turnover. Academy of Management Journal, 55(6): 1360–1380.CrossRef

Liu, D., Zhang, S., Wang, L., & Lee, T. W. 2011. The effects of autonomy and empowerment on employee turnover: Test of a multilevel model in teams. Journal of Applied Psychology, 96(6): 1305–1316.CrossRef

Mathieu, J. E., Gilson, L. L., & Ruddy, T. M. 2006. Empowerment and team effectiveness: An empirical test of an integrated model. Journal of Applied Psychology, 91:97–108.

Mitchell, T. R., Holtom, B. C., Lee, T. W., Sablynski, C. J., & Erez, M. 2001. Why people stay: Using job embeddedness to predict voluntary turnover. Academy of Management Journal, 44(6): 1102–1121.

Mobley, W. H. 1982. Employee turnover, causes, consequences, and control. Reading, MA:Addison-Wesley.

Mossholder, K. W., Settoon, R. P., & Henagan, S. C. 2005. A relational perspective on turnover: Examining structural, attitudinal, and behavioral predictors. Academy of Management Journal, 48(4): 607–618.CrossRef

Mudrack, P. E. 1989. Group cohesiveness and productivity: A closer look. Human Relations, 42(9): 771–785.CrossRef

O’Reilly, C. A., & Caldwell, D. F. 1985. The impact of normative social influence and cohesiveness on task perceptions and attitudes: A social information processing approach. Journal of Occupational Psychology, 58(3): 193–206.CrossRef

O’Reilly, C. A., Caldwell, D. F., & Barnett, W. P. 1989. Work group demography, social integration, and turnover. Administrative Science Quarterly, 34(1): 21–37.CrossRef

Organ, D. W. 1990. The motivational basis of organizational citizenship behavior. In B. M. Staw, & L. L. Cummings (Eds.). Research in organizational behavior, vol. 12: 43–72. Greenwich, CT: JAI Press.

Organ, D. W. 1997. Organizational citizenship behavior: It's construct clean-up time. Human Performance, 10(2): 85–97.CrossRef

Ouyang, K., Xu, E., Huang, X., Liu, W., & Tang, Y. 2018. Reaching the limits of reciprocity in favor exchange: The effects of generous, stingy, and matched favor giving on social status. Journal of Applied Psychology, 103(6): 614–630.CrossRef

Parker, S. K., & Collins, C. G. 2010. Taking stock: Integrating and differentiating multiple proactive behaviors. Journal of Management, 36(3): 633–662.CrossRef

Podsakoff, P. M., & MacKenzie, S. B. 1994. An examination of the psychometric properties and nomological validity of some revised and reduced “substitute for leadership” scales. Journal of Applied Psychology, 79(5): 702–713.CrossRef

Podsakoff, P. N., Whiting, S. W., Podsakoff, P. M., & Blume, B. D. 2009. Individual- and organizational-level consequences of organizational citizenship behaviors: A meta-analysis. Journal of Applied Psychology, 94(1): 122–141.CrossRef

Preacher, K. J., & Hayes, A. F. 2008. Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 40(3): 879–891.CrossRef

Regts, G., & Molleman, E. 2013. To leave or not to leave: When receiving interpersonal citizenship behavior influences an employee’s turnover intention. Human Relations, 66(2): 193–218.CrossRef

Reich, T. C., & Hershcovis, M. S. 2015. Observing workplace incivility. Journal of Applied Psychology, 100(1): 203–215.CrossRef

Richardson, H. A., & Vandenberg, R. J. 2005. Integrating managerial perceptions and transformational leadership into a work-unit level model of employee involvement. Journal of Organizational Behavior, 26(5): 561–589.CrossRef

Robinson, D. D. 1972. Prediction of clerical turnover in banks by means of a weighted application blank. Journal of Applied Psychology, 56(3): 282.CrossRef

Rumelt, R. 2011. Good strategy/ Bad strategy: The difference and why it matters. London:Profile books ltd.

Salancik, G. R., & Pfeffer, J. 1978. A social information processing approach to job attitudes and task design. Administrative Science Quarterly, 23(2): 224–253.CrossRef

Settoon, R. P., & Mossholder, K. W. 2002. Relationship quality and relationship context as antecedents of person-and task-focused interpersonal citizenship behavior. Journal of Applied Psychology, 87(2): 255–267.CrossRef

Sun, L. Y., Aryee, S., & Law, K. S. 2007. High-performance human resource practices, citizenship behavior, and organizational performance: A relational perspective. Academy of Management Journal, 50(3): 558–577.CrossRef

Tomizawa, A., Zhao, L., Bassellier, G., & Ahlstrom, D. 2019. Economic growth, innovation, institutions, and the Great Enrichment. Asia Pacific Journal of Management. https://doi.org/10.1007/s10490-019-09686-w.

Van Dierendonck, D. 2011. Servant leadership: A review and synthesis. Journal of Management, 37(4): 1228–1261.CrossRef

Van Scotter, J. R., & Motowidlo, S. J. 1996. Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 81(5): 525–531.CrossRef

Williams, L. J., & Anderson, S. E. 1991. Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of Management, 17(3): 601–617.CrossRef

Zagenczyk, T. J., Gibney, R., Murrell, A. J., & Boss, S. R. 2008. Friends don't make friends good citizens, but advisors do. Group & Organization Management, 33(6): 760–780.CrossRef

Zalesny, M. D., & Ford, J. K. 1990. Extending the social information processing perspective: New links to attitudes, behaviors, and perceptions. Organizational Behavior and Human Decision Processes, 47(2): 205–246.CrossRef

Titel: Unwilling to leave the good Samaritans: How peer interpersonal-oriented citizenship behaviors retains “me”
verfasst von: Kelly Z. Peng
Zhijun Chen
Iris D. Zhang
Jinsong Li
Publikationsdatum: 31.08.2019
Verlag: Springer US
Erschienen in: Asia Pacific Journal of Management / Ausgabe 2/2021
Print ISSN: 0217-4561
Elektronische ISSN: 1572-9958
DOI: https://doi.org/10.1007/s10490-019-09685-x

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 2/2021

Relevance of culture in studies of leadership: ignored or dismissed?

Entrepreneurs’ resource background, innovation, philanthropy and the exit of external Investment in Private Ventures in China

A multi-country, multi-sector replication challenge to the validity of the cultural tightness-looseness measure

Does legal registration help or hurt? The effect of government corruption on resource acquisition by nascent ventures in an emerging economy

Correction to: A multi-country, multi-sector replication challenge to the validity of the cultural tightness-looseness measure

How do SOEs and FIEs affect POEs’ performance in emerging economies? Moderating effects of managerial ties