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Erschienen in:
What Automated Planning Can Do for Business Process Management Kapitel lesen Erstes Kapitel lesen

2018 | OriginalPaper | Buchkapitel

Using Smart Edge Devices to Integrate Consumers into Digitized Processes: The Case of Amazon Dash-Button

verfasst von : Michael Möhring, Barbara Keller, Rainer Schmidt, Lara Pietzsch, Leila Karich, Carolin Berhalter, Karsten Kilian

Erschienen in: Business Process Management Workshops

Verlag: Springer International Publishing

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Abstract

Integrating consumers into business processes has always created special challenges. However, smart edge devices improve the integration of consumers into processes significantly. Smart edge devices such as the Amazon Dash-Button allow to trigger processes with the simple press on a button from everywhere. In this empirical research we conducted a pre-study to explore the potential value provided by smart devices such as the Amazon Dash-Button to extend the reach of business processes. Thus, we present the design of the pre-study and first results.

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Vorheriges Kapitel SLA-Based Management of Human-Based Services in Business Processes for Socio-Technical Systems
Nächstes Kapitel Towards a Solution Space for BPM Issues Based on Debiasing Techniques
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Metadaten
Titel
Using Smart Edge Devices to Integrate Consumers into Digitized Processes: The Case of Amazon Dash-Button
verfasst von
Michael Möhring
Barbara Keller
Rainer Schmidt
Lara Pietzsch
Leila Karich
Carolin Berhalter
Karsten Kilian
Copyright-Jahr
2018
Buch
Business Process Management Workshops

Print ISBN: 978-3-319-74029-4

Electronic ISBN: 978-3-319-74030-0

Copyright-Jahr: 2018

DOI
https://doi.org/10.1007/978-3-319-74030-0_28