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Erschienen in:
2016 | OriginalPaper | Buchkapitel
What Contexts Could Be?
verfasst von : Heidi Gautschi, David Gautschi
Erschienen in: Technological Innovation and Economic Transformation
Verlag: Palgrave Macmillan US
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Imagine the situation of a manager at France Télécom circa 1991 with, say, 20 years of experience. Only the year before had the government separated the postal services from telecommunications by creating two new companies: La Poste and France Télécom. Formerly known as Direction des Télécommunications (DGT), the new company was state-owned but was expected to operate under rules that would conform to a corporation. It was DGT that had spearheaded during the 1980s extraordinary technological innovation in the French telecommunications market, having engineered one of the most advanced digital infrastructures in the world with a videotext service (Télétel) that justified network deployment by dramatically increasing usage of the network. But now DGT had become France Télécom operating as a company, sharing the domestic market with new competitors and being pressed to respond to the demands of fickle customers.