Weitere Kapitel dieses Buchs durch Wischen aufrufen
But while trauma may be a real, observable phenomenon, does it have any effects beyond the obvious? Should organizations be concerned with trauma incidents and, if so, to what extent? In fact, it’s often difficult to say to what extent the brand trauma contributes to an organization’s possible demise, and we often wonder why the guilty seem to go unpunished. Indeed, a major theme explored in this chapter is designed to answer a question that troubles some: “Why, in the face of an evident crisis or event do some stakeholders not abandon the organization?” Well, even when it seems an organization or professional who violated our trust won’t experience any trauma of their own, that’s not the case. Even if the organization doesn’t appear to be affected, for example, there’s no loss of sales, membership doesn’t decline or the stock doesn’t fall, other effects will surface.
Bitte loggen Sie sich ein, um Zugang zu diesem Inhalt zu erhalten
Sie möchten Zugang zu diesem Inhalt erhalten? Dann informieren Sie sich jetzt über unsere Produkte:
Adams-Webber, J.R. 1979. Personal Construct Theory: Concepts and Applications. New York, NY: John Wiley & Sons.
Allen, Kevin. 2017. United, Delta and American Airlines Adjust Overbooking Policies. Ragan’s PR Daily, April 18.
Anonymous. 2017. Overbooked Flight on Delta? You Now Could Get Nearly $10,000 to Give Up Your Seat. LA Times, April 14.
Bailey, Sarah Pulliam. 2016. New Charges Allege Religious Leader, Who Has Ties to the Duggars, Sexually Abused Women. The Washington Post, January 6.
Barrow, John D. 2008. New Theories of Everything. Oxford: Oxford University Press.
Blackmon, Douglas A., Jenifer Levitz, Alexandra Berzon, and Lauren Etter. 2010. Birth of a Movement: Tea Party Arouse from Conservatives Steeped in Crisis. The Wall Street Journal CCLVI (102).
Camazine, Scott, Jean-Louis Deneubourg, Nigel R. Franks, James Sneyd, Guy Theraulaz, and Eric Bonabeau. 2001. Self-Organization in Biological Systems. Princeton, NJ: Princeton University Press.
Childress, Sarah. 2014. What’s the State of the Church’s Child Abuse Crisis? PBS.org. Frontline, February 25.
Conan, Neal. 2010. In Politics, Sometimes the Facts Don’t Matter. NPR, Talk of the Nation, July 13.
Eaton, Adrienne E., and Paula Beth Vogle Voos. 2004. Managerial Unionism: Prospects and Form. Labor Studies Journal 29 (3): 25–56.
Economist. 2011. No Sign of an End. January 15, p. 49.
Feynman, Richard P. 2011. Six Easy Pieces. New York, NY: Basic Books.
Holland, John. 1998. Emergence: From Chaos to Order. Reading, MA: Perseus Books.
Hotten, Russell. 2015. Volkswagen: The Scandal Explained. Business Reporter. BBC News, December 10.
John-Hall, Annette. 2008. Unions’ Credibility on Diversity Runs Thin. McClatchy-Tribune Business News, July 1, Washington.
Johnson, Stephen. 2001. Emergence: The Connected Lives of Ants, Brains, Cities, and Software. New York, NY: Scribner.
Kelly, G.A. 1955. The Psychology of Personal Constructs. New York, NY: Norton.
———. 1970. A Brief Introduction to Personal Construct Theory. In Perspectives in Personal Construct Theory, ed. D. Bannister. London: Academic Press.
Keohane, Joe. 2010. How Facts Backfire. Researchers Discover a Surprising Threat to Democracy: Our Brains. www.bostonglobe.com, July 11.
Koenig, David, and Damian Troise. 2017. $9,950, Anyone? Airlines Scramble to Update Overbooking Policies. The Associated Press. Huffingtonpost.com. 4, 16.
Kokkinaki, F., and N. Sevdalis. 2015. Effect of Motivational Goals on the Causal Realism of Counterfactual Thoughts. Journal of Psychology 149 (7): 643–664. CrossRef
Krugman, Paul. 1996. The Self-Organizing Economy. Malden, MA: Blackwell, Publishers Inc.
Labor Management Relations Act. 1947.
Mair, J.M.M. 1970a. Experimenting with Individuals. British Journal of Medical Psychology 43: 245–256. CrossRef
———. 1970b. Psychologists Are Human Too. In Perspective in Personal Construct Theory, ed. D. Bannister. London: Academic Press.
Makortoff, Kalyeena. 2015. What You Need to Know About the Volkswagen Scandal. CNBC.com. September 22.
Martin, Andrew W. 2007. Organizational Structures, Authority and Protest: The Case of Union Organizing in the United States, 1990–2001. Social Forces 85 (3): 1413–1435. CrossRef
McCrea, S.M. 2008. Self-Handicapping, Excuse Making, and Counterfactual Thinking: Consequences for Self-Esteem and Future Motivation. Journal of Personality and Social Psychology 95 (2): 274–292. CrossRef
Miller, John H., and Scott E. Page. 2007. Complete Adaptive Systems. Princeton: Princeton University Press.
Premack, David, and Ann Premack. 2003. Original Intelligence: Unlocking the Mystery of Who We Are. New York, NY: McGraw-Hill.
PR Newswire. 2003. AFL-CIO Metal Trades Department Releases White Paper on Dow Chemical Union Busting. April 28.
Roese, Neal J. 1997. Counterfactual Thinking. Psychological Bulletin 121 (1): 133–148. CrossRef
Simpson, Ian. 2017. Seven Baltimore Police Officers Arrested on Racketeering Charges. Reuters, March 1.
Sole, Richard V., and Jordi Bascompte. 2006. Self-Organization in Complex Ecological Systems. Princeton, NJ: Princeton University Press.
Sudman, Seymour, Norman M. Bradburn, and Norbert Schwarz. 1996. Thinking About Answers: The Application of Cognitive Processes to Survey Methodology. San Francisco: Jossey-Bass, Inc.
———. 2010. The Effective Organization: Practical Application of Complexity Theory and Organizational Design to Maximize Performance in the Face of Events. New York, NY: Routledge Press.
———. 2011. Model “Stipulating Elements of the Emergence and Self-Organization Processes: Examining the Emergence of a Labor Union on an Organization’s Operations and Environment” Associated with “Simulations and the Application of Complexity Theory to Study Human Social Systems: Epistemological Issues Associated with the Use of Simulations in a Study of the Emergence and Self-Organization of Labor Unions” at Epistemology of Modeling and Simulation National Conference, The University of Pittsburgh, April 1–3, 2011.
Tashman, Brian. 2014, February 28. Religious Right Leader With GOP Ties Under Investigation For Sexual Harassment, Abuse Cover-up. http://www.rightwingwatch.org/post/religious-right-leader-with-gop-ties-under-investigation-for-sexual-harassment-abuse-cover-up/
Verespej, Michael A. 1996. Wounded & Weaponless. Industry Week 245 (17): 46–52.
- When Trauma Isn’t a Given (When an Event That Should Produce Trauma, Doesn’t)
Dennis W. Tafoya
- Chapter 5
Neuer Inhalt/© Stellmach, Neuer Inhalt/© BBL, Neuer Inhalt/© Maturus, Pluta Logo/© Pluta, Neuer Inhalt/© hww, Neuer Inhalt/© julien tromeur | Fotolia