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Erschienen in: Service Business 3/2019

01.11.2018 | Empirical article

Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach

verfasst von: Donghyun Choi, Yonghwi Noh, Jin Sung Rha

Erschienen in: Service Business | Ausgabe 3/2019

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Abstract

This study develops a simulation model that can describe the accurate working environment of emergency room by analyzing the effects of both work pressure and burnout. For this purpose, we consider burnout as a critical factor that plays a role in running an emergency room efficiently and as a cause for unexpected outcomes. As work pressure intensifies, the productivity of human resources tends to increase accordingly. However, when work schedule intensity reaches a certain level, service productivity of human resources can start decreasing due to accumulated fatigue. We consider the burnout phenomenon and demonstrate the existence of several such factors in emergency room environments through systems dynamics simulation model by comparing them with the actual emergency room data from a major hospital in South Korea. Also, we conducted trend analysis to present the behavioral characteristics of the burnout.

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Metadaten
Titel
Work pressure and burnout effects on emergency room operations: a system dynamics simulation approach
verfasst von
Donghyun Choi
Yonghwi Noh
Jin Sung Rha
Publikationsdatum
01.11.2018
Verlag
Springer Berlin Heidelberg
Erschienen in
Service Business / Ausgabe 3/2019
Print ISSN: 1862-8516
Elektronische ISSN: 1862-8508
DOI
https://doi.org/10.1007/s11628-018-00390-1

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