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2014 | Buch

ERP Future 2013 Kapitel lesen Erstes Kapitel lesen

Novel Methods and Technologies for Enterprise Information Systems

ERP Future 2013 Conference, Vienna, Austria, November 2013, Revised Papers

herausgegeben von: Felix Piazolo, Michael Felderer

Verlag: Springer International Publishing

Buchreihe : Lecture Notes in Information Systems and Organisation

Enthalten in: Springer Professional "Wirtschaft+Technik" , Springer Professional "Technik" , Springer Professional "Wirtschaft"

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Über dieses Buch

This volume presents the revised and peer reviewed contributions of the ‘ERP Future 2013’ conference held in Vienna/Austria on November 12-13th, 2013.

The ERP Future 2013 Research conference is a scientific platform for research on enterprise information systems in general and specifically on core topics like business process management (BPM), business intelligence (BI) and enterprise resource planning (ERP) systems. Besides the scientific community the event also addresses businesses developing, implementing and intensively using enterprise information systems.

To master the challenges of enterprise information systems comprehensively, the ERP Future 2013 Research conference accepted contributions with a business as well as an IT focus to consider enterprise information systems from various viewpoints. This combination of business and IT aspects is a unique characteristic of the conference that resulted in several valuable contributions with high theoretical as well as practical impact.

Inhaltsverzeichnis

Frontmatter
ERP Future 2013
Abstract
This is the introduction of the ERP Future 2013 Research Conference proceedings. It provides a short motivation and an overview of the topics covered by the conference.
Felix Piazolo, Michael Felderer

Keynotes

Frontmatter
Crossing the Boundaries: e-Invoicing/e-Procurement as Native ERP Features
Abstract
Electronic Invoicing has attracted a lot of attention by being a cornerstone of the Digital Agenda for Europe, Europe’s 2020 Strategy. This agenda mandates a “think small first” principle in order to enable e-invoicing for companies of any size. The electronic invoice should be exchanged between the ERP systems of business partners. Traditional approaches based on electronic data interchange failed to attract SMEs. Due to the high costs, they only use e-invoicing if forced by their larger business partners. In this paper, we present an alternative approach that is based on native ERP integration of most common e-invoice scenarios. This approach was successfully implemented in a research project resulting in a university spin-off.
Christian Huemer, Marco Zapletal, Philipp Liegl
Returning Lost Elements in the Sales Process: Manum Dare
Abstract
The art of selling has undergone tremendous change throughout the years. Information and technology have made sales more efficient but have also negatively affected the customer-salesman relationship. Much of this can be attributed to the barriers built through digitization and the laptop. The tablet brings a new form to present products and share data. The flat surface removes those barriers and facilitates an exchange between customer and seller which has not been easily achieved since the move to laptops. The sense of touch is returning to the sales process after a long hiatus. Future advances in technology should further entice the senses and aim to improve the relationship between customer and salesman.
Richard Mayr

Future Tools

Frontmatter
Fact Based Modeling in the Cloud
Abstract
Service-oriented computing (SOC) allows organizations to tailor their business processes to web-based service-providers (in the ‘Cloud’). In order to find those service-providers that provide the organizations with the best value, it is paramount that the service-requesting organization (SRO) has a precise description of the service it wants to have delivered by the service delivering organization (SDO). In this paper we will extend the fact-based family of conceptual modeling approaches with modeling constructs that allow us to conceptually model the services that are needed by the focal (SRO) and that should be delivered by a SDO using a well-established service oriented architecture (SOA) that contains a service broker (or repository service) as a third agent.
Peter Bollen
How Lean Management Tools are Supported by ERP-Systems: An Overview
Abstract
An increasing number of ERP providers offer support of Lean Management in their software. As part of a larger research project this article gives an insight into which elements of Lean Management are already covered by ERP-systems. More than 150 different functionalities within the ERP-systems that support Lean Management were identified. Not surprisingly production planning, scheduling and pull principles are supported by most of the functionalities, followed by performance and visual management. A detailed analysis of a selection of five ERP-systems showed that they have more than 50 % of the functionalities in common. But they are less realized in the basic system but in up to 13 different modules with the focus in production.
Martin Adam, Stephan Schäffler, Anna Braun

Business Process Models

Frontmatter
Refinement of BPMN 2.0 Inclusive and Complex Gateway Activation Concept Towards Process Engine
Abstract
This paper presents a possible refinement of Business Process Model and Notation (BPMN) Gateway activation concept for non-event-based gateways. The core refinement is the concrete formal definition of upstream token concept and calculation of the enabledness of an inclusive gateways (or also Or-Join) using modified Dijkstra’s algorithm. The introduced algorithm for upstream token calculation considers also situations where two or more gateways are mutually dependent.
Jan Kubovy, Josef Küng
On the Trade-Off Between Flexibility and Extensionality in the Decomposition of Business Process Models
Abstract
The decomposition of business processes and related artifacts is a necessary concept in conceptual modeling as well as in the definition of executable workflows. Decomposition is supported by almost all business process modeling notations and execution engines. Thereby the design of the interfaces and the semantics of these are an important factor to concern with impact, e.g., on a common understanding of the involved stakeholders. In this paper we analyze the flexibility and expressiveness of business process specifications with respect to hierarchical structure in a modeling language independent manner. The semantics of how instances of process capsules are initially and intermediately triggered via their interfaces turns out to be crucial for the discussion. We aim at clarifying the situation by characterizing and comparing a kind of intensional, so-called open, and a kind of extensional, so-called closed semantics for business process capsules.
Dirk Draheim
Business Process Management for Knowledge Work: Considerations on Current Needs, Basic Concepts and Models
Abstract
The portion of knowledge work is steadily increasing in today’s working environments in western societies. This needs to be respected in the supporting IT systems. Starting with the characteristics of knowledge work and the resulting needs of knowledge workers, we present and compare two current standardization efforts in area of Business Process Management (BPM) by the OMG—the Business Process Model and Notation (BPMN) and the Case Management Model and Notation (CMMN). We argue that a hybrid approach will not suffice in the future, but that there is rather a strong need for full integration.
Dagmar Auer, Stefan Hinterholzer, Jan Kubovy, Josef Küng

Requirements Engineering and Testing of ERP Systems

Frontmatter
Towards Collaborative Requirements Engineering Tool for ERP Product Customization
Abstract
Requirements Engineering (RE) is the foundation for efficient software quality management. It is a cumbersome and complex task, particularly in the context of complex software products such as ERP systems, since it has to deal with numerous and specific challenges and large number of requirements to develop successful product, and therefore requires a systematic and collaborative approach. Tools which support RE in general are numerous nowadays; however, the task of providing a tool that specializes in RE for dynamic, customizable service-centric systems has been addressed seldom. In this sense, the result of our effort to provide such a tool—a support tool for collaborative requirements engineering and software artifacts linking (traceability), with focus on ERP product development and customization—is presented in this short paper. This tool was developed based on results of an analysis of challenges for RE in a highly dynamic ERP environment—these challenges were identified by performing survey of literature and through intensive discussion with our industry partner.
Boban Celebic, Ruth Breu, Michael Felderer, Florian Häser
Design of a Questionnaire on Testing in ERP Projects
Abstract
In this paper we present the design of a questionnaire on testing in ERP projects in the German-speaking area. The questionnaire is designed on the basis of a literature search on testing in ERP projects and a comparable survey on software testing in general. We describe the design process and the structure of the resulting questionnaire which is the basis for future work presented as well.
Michael Felderer, Johannes Keckeis

Open Source

Frontmatter
Conception of a Novel Open Source Environmental Management Information System Design to Assess the Availability of Resources: Status Quo and Directions for Future Research
Abstract
Resources for new technologies are vitally important and limited in their availability. The reasons for the limited availability are political tension, supply concentrations or restricted potential for substitution and recycling. The consideration of information on the availability requires the mapping of this information in business information systems. Science and practice lack holistic and integrated solutions whose use supports the availability and evaluation of sustainable developments. Taking account of open source software, a concept of environmental management information systems is under development, in order to measure sustainable availability. The integration of existing IT systems and data sources provides an improved assessment of risks. The article shows a concept of IT architecture which can be used as open source software in the regulatory framework of environmental management information systems in order to evaluate the availability of resources and course of action.
Stefan Bensch, Ralph Andris, Dennis Stindt, Axel Tuma
Integration of Open Source Systems for SME
Abstract
To support the enterprise requirements in the case of enterprise resource planning, customer requirements management, document management systems and business intelligence proprietary but also open source software can be used. This paper focus on the open source branch and shows on a model which fields should be considered in selecting the best bundle for integration of these open source products. Therefore, a market analysis was done to identify the small and medium enterprise requirements and in an ongoing process the best open source systems fitting together has been chosen and proved by some case studies. The rating criteria’s are license, the activity of the community and the proposed interfaces.
Hans-Peter Steinbacher, Philipp Althaler

ERP Training

Frontmatter
ERP-End-User Training Through E-Learning: What Should the User Focus On?
Abstract
End-user training (EUT) plays an important role in enterprise resource planning (ERP) implementations and successful operations. Nowadays, most EUT is conducted with the support of digital media. In this study we investigated the impact of the amount of time spent by learners on different content types, namely media enriched text and video screenings, on acquired factual and conceptual knowledge as well as acquired skills concerning the ERP system. Findings show that more is not categorically better.
Lukas Paa, Felix Piazolo
Is There an Impact of ERP Learners Training Behavior on Acquired Skills
Abstract
End-user training forms a highly relevant factor for successful ERP implementations. As training is both time and cost consuming the most efficient way to train users is most organisations ambition. By investigating the activities of a student sample of ERP learners concerning time spent on an ERP system, amount of sessions and session durations we could gain insights in training patterns and learning behaviour. Provided findings are helpful to plan training schedules and system capacity.
Lukas Paa, Kurt Promberger, Felix Piazolo

Mobility for Business Applications

Frontmatter
Positive Impacts of Private Smartphone Experience on Satisfaction with Business Applications: A Counter-Evidence
Abstract
The high dissemination of smartphones in our everyday life has also influenced the use of business applications such as Enterprise Resource Planning (ERP) systems. In particular, the intuitive interaction of mobile devices and their innovative visualization concepts allow for a high joy-of-use. Whereas mobile business applications are already present today, the impact of private Smartphone usage on the user assessment of business applications, such as ERP, is rarely discussed. This paper addresses this research question by investigating the impact of private Smartphone usage on ERP user satisfaction. The authors hypothesize that users with lot of experience in mobile usage are also evaluating their ERP system more critical, as they also expect to have these intuitive interaction concepts in their business environment. The findings presented in this paper are based on a survey with 184 participants from small and medium-sized enterprises in Germany.
Corinna Fohrholz, Christian Lambeck, Norbert Gronau
Towards an End-User Development Tool for Mobile ERP Applications
Abstract
Aim of this paper is to identify requirements on a software tool supporting end-user development of mobile ERP applications and to design an appropriate software architecture meeting the identified requirements. The paper introduces a prominent development tool for mobile ERP applications, demonstrating its weaknesses regarding the purpose of end-user development (EUD). A multi-method requirements analysis is used to identify requirements of a suitable EUD tool for mobile ERP applications. The results of the requirements analysis reveal that an EUD tool is suitable for implementing standard functions such as data display and entry functionalities. These functions could be implemented by using a set of configurable application components. These components could be used by end-users to compose individual applications. Additionally, the results indicate that a form-based interaction technique seems to be a suitable option for end-users to develop mobile ERP applications. Finally, a prototypic implementation of a web-based EUD-tool demonstrates the feasibility of the presented software architecture.
Marcus Homann, Vassilena Banova, Holger Wittges, Helmut Krcmar

Cultural Issues in ERP Systems

Frontmatter
Considering Cultural Issues of ERP System Utilization: A Company-Based Perspective
Abstract
Some data show that the effect of investment in Enterprise Information System (EIS) is not high enough in Japan compared with the levels in the United States and other Western countries. Moreover, Japan is facing major changes in the business and IT environments. With global business expansion, improving operational efficiency at the global level using information technology (IT) has become one of the most important issues for companies. The Enterprise Resource Planning (ERP) packaged system, or ERP system is one of the options used for re-engineering global information systems in many countries. In this paper, the authors present results concerning the effect of implementation of ERP system. The analyses focused on the context of the global expansion of companies and the effects of customization of packaged software functions. Business Process Re-engineering (BPR) issues when implementing ERP systems are also discussed in this paper, regarding cultural issues specific to Japanese companies.
Kayo Iizuka, Yoshitaka Taguchi, Chihiro Suematsu

Implementations Strategies and Concepts

Frontmatter
Weaving Social Software Features into Enterprise Resource Planning Systems
Abstract
In this paper we present the Social Weaver platform that enables end users to weave snippets of social software features into the workflows of existing enterprise applications. We discuss the underlying vision from a technological viewpoint, i.e., an end-user development viewpoint, and an organizational viewpoint which is about a certain ubiquitous understanding of enterprise application integration. We present the system’s requirements, architecture and realization. The concrete platform is based on the standard web technology stack, which makes sense because the web is the current natural host for enterprise applications, at least for new ones. However, the approach presented in this article is technological-independent with the concrete platform as a concrete instance proving the approach as doable. Conceptually, the realized platform is a key to analyze the current situation and possible future of today’s enterprise application landscapes which oscillate between emerging social software metaphors and an ever increasing degree of process automation found in today’s organizations.
Dirk Draheim, Michael Felderer, Viktor Pekar
A Generic Model for Selecting an ERP Implementation Strategy
Abstract
The different ERP implementation strategies are presented and examined to see whether they meet the criteria for an ERP implementation strategy. Factors, which affect the selection of an ERP implementation strategy, were introduced. The factors were grouped into classes according to their effect. Finally, the influencing factors were combined to a generic model on the basis of their effect on the selection of ERP implementation strategies.
Enzo F. Berger
Integrated Campus Portal
Abstract
In this paper we describe the campus-portal which is established at the Baden-Wuerttemberg Cooperative State University. The bases of the portal is MS-SharePoint. In the portal all central administrating systems, as student administration, evaluation, customer relationship, alumni-management, eLearning and reporting will be integrated soon. Furthermore we will describe a process-management, which will be realized by the workflow-component of SharePoint using functions of different central systems in one process.
Martin Plümicke

Public Sector

Frontmatter
Public Sector Performance Management: Evaluating the Organisational Outcome of a Business Intelligence Based Budget Information System in the Context of a Federal Ministry
Abstract
The implementation of Business Intelligence (BI) systems is often seen primarily from the technical point of view. The target outcome often only comprises reports and performance indicators, without considering organisational impacts. This case study has the aim to expose the additional value of implementing a BI-system by considering technical and organisational structures in the present as well as future implications. The implementation of a Business Intelligence based budget information system in Austria’s Federal Ministry of Science and Research induced, beside the technical results, an organisational change of budget planning and controlling as well as a new way of thinking was introduced.
Philipp Otto, Norbert Schlager-Weidinger
Metadaten
Titel
Novel Methods and Technologies for Enterprise Information Systems
herausgegeben von
Felix Piazolo
Michael Felderer
Copyright-Jahr
2014
Electronic ISBN
978-3-319-07055-1
Print ISBN
978-3-319-07054-4
DOI
https://doi.org/10.1007/978-3-319-07055-1

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