nach oben

Journal of Business Economics

Erschienen in:

01.05.2015 | Original Paper

The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study

verfasst von: Sven Laumer, Christian Maier, Andreas Eckhardt

Erschienen in: Journal of Business Economics | Ausgabe 4/2015

Einloggen

Aktivieren Sie unsere intelligente Suche, um passende Fachinhalte oder Patente zu finden.

search-config

KI-gestützte Suche

Aus

Abstract

This research focuses on the effects of different business process management components in combination with information technology on recruiting process performance. The results of a study of Germany’s largest 1,000 business enterprises (response rate 13.1 %) reveal that business process analysis, business process improvement and the usage of applicant tracking systems reduce recruiting process costs. Specifically, the cycle time of the recruiting process can be shortened significantly through business process controlling and process analysis, and by using an applicant tracking system that supports the design and evaluation of key performance indicators. Business process standardization combined with applicant tracking systems and business process documentation as well these systems used together with business process controlling have a significant positive impact on stakeholder satisfaction with the recruiting process. The general quality of the process can be improved through business process controlling as well as through a combination of applicant tracking systems and business process controlling. Our results reveal that several components of the business process management in conjunction with a supporting applicant tracking system have differing impacts on recruiting process performance. This paper discusses these diverse effects of business process management on process performance and draws implications for information systems success research.

Vorheriger Artikel Untangling knowledge creation and knowledge integration in enterprise wikis

Nächster Artikel Exploring the capital market effects of IT capability: the case of ownership structure

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Online-Abonnement

Mit Springer Professional "Wirtschaft+Technik" erhalten Sie Zugriff auf:

über 102.000 Bücher
über 537 Zeitschriften

aus folgenden Fachgebieten:

Automobil + Motoren
Bauwesen + Immobilien
Business IT + Informatik
Elektrotechnik + Elektronik
Energie + Nachhaltigkeit
Finance + Banking
Management + Führung
Marketing + Vertrieb
Maschinenbau + Werkstoffe
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Journal of Business Economics

From January 2013, the Zeitschrift für Betriebswirtschaft (ZfB) is published in English under the title Journal of Business Economics (JBE). The Journal of Business Economics (JBE) aims at encouraging theoretical and applied research in the field of business economics and business administration, promoting the exchange of ideas between science and practice.

Jetzt informieren

Springer Professional "Wirtschaft"

Online-Abonnement

Mit Springer Professional "Wirtschaft" erhalten Sie Zugriff auf:

über 67.000 Bücher
über 340 Zeitschriften

aus folgenden Fachgebieten:

Bauwesen + Immobilien
Business IT + Informatik
Finance + Banking
Management + Führung
Marketing + Vertrieb
Versicherung + Risiko

Jetzt Wissensvorsprung sichern!

Jetzt informieren

Adesola S, Baines T (2005) Developing and evaluating a methodology for business process improvement. Bus Process Manag J 11(1):37–46CrossRef

Armistead C, Machin S (1998) Business process management: implications for productivity in multi-stage service networks. Int J Serv Ind Manag 9(4):323–336CrossRef

Ashton C, Morton L (2005) Managing talent for competitive advantage: taking a systemic approach to talent management. Strateg HR Rev 4(5):28–31CrossRef

Bagozzi RP, Yi Y (1988) On the evaluation of structural equation models. J Acad Mark Sci 16(1):74–94CrossRef

Baum M, Kabst R (2012) Die Wirkung von informellen und internetbasierten Rekrutierungskanälen auf den Rekrutierungserfolg: Eine empirische Analyse in kleinen und mittleren Unternehmen. Z Betriebswirtsch 82(S3):117–142CrossRef

Becker J, Kugeler M, Rosemann M (2011) Process management: a guide for the design of business processes. Springer, BerlinCrossRef

Beimborn D, Joachim N (2011) The joint impact of service-oriented architectures and business process management on business process quality: an empirical evaluation and comparison. IseB 9(3):333–362CrossRef

Beimborn D, Hirschheim R, Schlosser F, Schwarz A, Weitzel T (2008) How to Achieve IT Business Alignment? Investigating the Role of Business Process Documentation in US and German Banks. In: Proceedings of the 14th Americas Conference on Information Systems (AMCIS), Toronto (ON) Canada

Biazzo S, Bernardi G (2003) Process management practices and quality systems standards: risks and opportunities of the new ISO 9001 certification. Bus Process Manag J 9(2):149–169CrossRef

Braganza A, Lambert R (2000) Strategic integration: developing a Process-Governance Framework. Knowl Process Manag 7(3):177–186CrossRef

Cakar F, Bititci US, MacBryde J (2003) A business process approach to human resource management. Bus Process Manag J 9(2):190–207CrossRef

Chin WW, Marcolin BL, Newsted PR (2003) A partial least squares latent variable modeling approach for measuring interaction effects: results from a Monte Carlo simulation study and an electronic-mail emotion/adoption study. Inf Syst Res 14(2):189–217CrossRef

Cohen J (1988) Statistical power analysis for the behavioral sciences. L. Erlbaum Associates, Hillsdale

DeLone W, McLean E (1992) Information systems success: the quest for the dependent variable. Inf Syst Res 3(1):60–95CrossRef

DeLone W, McLean E (2003) The DeLone and McLean model of information systems success: a ten-year update. J Manag Inf Syst 19(4):9–30

Diamantopoulos A, Siguaw JA (2006) Formative versus reflective indicators in organizational measure development: a comparison and empirical illustration. Br J Manag 17(4):263–282CrossRef

Dumas M, La Rosa M, Mendling J, Reijers H (2013) Fundamentals of business process management. Springer, Berlin, New YorkCrossRef

Dwivedi YK, Wastell D, Laumer S, ZinnerHenriksen H, Myers MD, Bunker D, Elbanna A, Ravishankar MN, Srivastava SS (2014) Research on information systems failures and successes: Status update and future directions. Inf Syst Front. doi:10.1007/s10796-014-9500-y

Eckhardt A, Laumer S (2009) An IT-architecture to align e-recruiting and retention processes. Int J E-Serv Mob Appl 1(2):38–61CrossRef

Eckhardt A, Laumer S, Weitzel T (2009) Who influences whom? Analyzing workplace referents’ social influence on IT adoption and non-adoption. J Inf Technol 24(1):11–24CrossRef

Eckhardt A, Laumer S, Maier C, Weitzel T (2012) Bewerbermanagementsysteme in deutschen Großunternehmen. Z Betriebswirtsch 82(S4):47–75CrossRef

Eckhardt A, Laumer S, Maier C, Weitzel T (2014) The transformation of people, processes, and IT in e-recruiting: insights from an eight-year case study of a German media corporation. Empl Relat 36(4):415–431CrossRef

Elzinga D, Horak T, Lee Chung-Yee, Bruner C (1995) Business process management: survey and methodology. IEEE Trans Eng Manag 42(2):119–128CrossRef

Forsberg T, Nilsson L, Antoni M (1999) Process orientation: the Swedish experience. Total Qual Manag 10(4–5):540–547CrossRef

Froese FJ, Peltokorpi V (2011) Recruiting channels of foreign subsidiaries in Japan. Z Betriebswirtsch 81(S3):101–116CrossRef

Grund C (2006) Mitarbeiterrekrutierung über das Internet—Marktanalyse und empirische Untersuchung von Determinanten und Konsequenzen für die Arbeitnehmer. Z Betriebswirtsch 76(5):451–472CrossRef

Hair JF (2010) Multivariate data analysis. Prentice Hall, Upper Saddle River

Hammer M (2002) Process Management and the Future of Six Sigma. MIT Sloan Manag Rev 43(2):26–32

Hammer M (2007) The Process Audit. Harvard Bus Rev 85(4):111–123

Harmon P (2007) Business process change: A guide for business managers and BPM and six sigma professionals. Elsevier, Amsterdam

Hertz S, Johansson JK, Jager FD (2001) Customer-oriented cost cutting: process management at Volvo. Supply Chain Manag Int J 6(3):128–142CrossRef

Hirzel M (2008) Erfolgsfaktor Prozessmanagement. In: Hirzel M, Kühn F, Gaida I (eds) Prozessmanagement in der Praxis. Gabler, Wiesbaden, pp 11–22CrossRef

Ho D-Y, Jin Y, Dwivedi R (2009) Business process management: a research overview and analysis. In: 15th Americas Conference on Information Systems 2009, San Francisco, USA

Holm AB (2012) E-recruitment: towards an ubiquitous recruitment process and candidate relationship management. Z Personalforschung 26(3):241–259

Houy C, Fettke P, Loos P (2010) Empirical research in business process management—analysis of an emerging field of research. Bus Process Manag J 16(4):619–661CrossRef

Houy C, Fettke P, Loos P, Aalst WMP, Krogstie J (2011) Business process management in the large. Bus Inf Syst Eng 3(6):385–388CrossRef

Hulland J (1999) Use of partial least squares (PLS) in strategic management research: a review of four recent studies. Strateg Manag J 20(2):195–204CrossRef

Hung RY-Y (2006) Business process management as competitive advantage: a review and empirical study. Total Quality Manag Bus Excell 17(1):21–40CrossRef

Isaksson R (2006) Total quality management for sustainable development: process based system models. Bus Process Manag J 12(5):632–645CrossRef

Karimi J, Somers TM, Bhattacherjee A (2007) The impact of erp implementation on business process outcomes: a factor-based study. J Manag Inf Syst 24(1):101–134CrossRef

Kohlbacher M (2010) The effects of process orientation: a literature review. Bus Process Manag J 16(1):135–152CrossRef

Küng P, Hagen C (2007) The fruits of Business Process Management: an experience report from a Swiss bank. Bus Process Manag J 13(4):477–487CrossRef

Laumer S, von Stetten A, Eckhardt A, Weitzel T (2009) Online gaming to apply for jobs: the impact of self- and e-assessment on staff recruitment. In: Proceedings of the 42nd Hawaii International Conference on System Sciences (HICSS), Big Island (HI)

Laumer S, Stetten A, Eckhardt A (2009b) E-Assessment. Bus Inf Syst Eng 1(3):263–265CrossRef

Laumer S, Eckhardt A, Trunk N (2010a) Do as your parents say?—analyzing IT adoption influencing factors for full and under age applicants. Inf Syst Front 12(2):169–183CrossRef

Laumer S, Eckhardt A, Weitzel T (2010b) Electronic human resources management in an e-business environment. J Electron Commer Res 11(4):240–250

Laumer S, Eckhardt A, Weitzel T (2012) Online gaming to find a new job: examining job seekers’ intention to use serious games as a self-assessment tool. Z Personalforschung (ZfP) (German Journal of Research in Human Resource Management) 26(3):218–240

Laumer S, Beimborn D, Maier C, Weinert C (2013) Enterprise Content Management. Bus Inf Syst Eng 5(6):449–452CrossRef

Laumer S, Maier C, Eckhardt A (2014) The impact of human resources information systems and business process management implementations on recruiting process performance: a case study. In: Proceedings of the 2014 Americas Conference on Information Systems

Lee R (1998) Business process management: a review and evaluation. Bus Process Manag J 4(3):214–225CrossRef

Lee I (2007) An architecture for a next-generation holistic e-recruiting system. Commun ACM 50(7):81–85CrossRef

Lillrank P, Liukko M (2004) Standard, routine and non-routine processes in health care. Int J Health Care Quality Assur 17(1):39–46CrossRef

Maier C, Laumer S, Eckhardt A, Weitzel T (2013) Analyzing the impact of HRIS implementations on HR personnel’s job satisfaction and turnover intention. J Strateg Inf Syst 22(3):193–207CrossRef

Maier C, Laumer S, Eckhardt A, Weitzel T (2014) Giving too much social support: social overload on social networking sites. Eur J Inf Syst (EJIS). doi:10.1057/ejis.2014.3

Mantel N (1963) Chi square tests with one degree of freedom; extensions of the Mantel-Haenszel procedure. J Am Stat Assoc 58(303):690–700

Markus ML, Jacobson DD (2010) Business Process Governance. In: VomBrocke J, Rosemann M (eds.) Handbook on Business Process Management 2, Springer, Berlin pp 201–222

Münstermann B, Eckhardt A, Weitzel T (2009) Join the standard forces: examining the combined impact of process and data standards on business process performance. In: 2009 42nd Hawaii International Conference on System Sciences, IEEE, pp 1–10

Münstermann B, Eckhardt A, Weitzel T (2010a) The performance impact of business process standardization: an empirical evaluation of the recruitment process. Bus Process Manag J 16(1):29–56CrossRef

Münstermann B, Stetten A, Laumer VS, Eckhardt A (2010b) The performance impact of business process standardization: HR case study insights. Manag Res Rev 33(9):924–939CrossRef

Niehaves B, Plattfaut R, Becker J (2012) Business process governance: a comparative study of Germany and Japan. Bus Process Manag J 18(2):347–371CrossRef

Palmberg K (2009) Exploring process management: are there any widespread models and definitions? TQM J 21(2):203–215CrossRef

Palvia PC, Perkins JA, Zeltmann SM (1992) The PRISM system: a key to organizational effectiveness at federal express corporation. MIS Quarterly (16:3), p 277

Petter S, DeLone W, McLean E (2008) Measuring information systems success: models, dimensions, measures, and interrelationships. Eur J Inf Syst 17(3):236–263CrossRef

Podsakoff PM, MacKenzie SB, Lee J-Y, Podsakoff NP (2003) Common method biases in behavioral research: a critical review of the literature and recommended remedies. J Appl Psychol 88(5):879–903CrossRef

Röglinger M, Kamprath N (2012) Prozessverbesserung mit Reifegradmodellen. Z Betriebswirtsch 82(5):509–538CrossRef

Rohleder TR, Silver EA (1997) A tutorial on business process improvement. J Oper Manag 15(2):139–154CrossRef

Rummler GA, Ramias AJ (2010) a framework for defining and designing the structure of work. In: VomBrocke J, Rosemann M (eds.) Handbook on Business Process Management 1. Springer, Berlin pp 83–106

Schmelzer HJ, Sesselmann W (2003) Geschäftsprozessmanagement in der Praxis: Kunden zufrieden stellen—Produktivität steigern—Wert erhöhen: Six Sigma in Geschäftsprozessen; komplettes Praxisbeispiel. Hanser, München

Sharp A, McDermott P (2009) Workflow modeling: Tools for process improvement and applications development. Artech House, Boston

Shaw DR, Holland CP, Kawalek P, Snowdon B, Warboys B (2007) Elements of a business process management system: theory and practice. Bus Process Manag J 13(1):91–107CrossRef

Siha SM, Saad GH (2008) Business process improvement: empirical assessment and extensions. Bus Process Manag J 14(6):778–802CrossRef

Strohmeier S (2009) Concepts of e-HRM consequences: a categorisation, review and suggestion. Int J Hum Resour Manag 20(3):528–543CrossRef

Strohmeier S (2010) Electronic portfolios in recruiting? A conceptual analysis of usage. J Electron Commer Res 11(4):268–280

Tumasjan A, Strobel M, Welpe IM (2011) Employer brand building for start-ups: which job attributes do employees value most? Z Betriebswirtsch 81(S6):111–136CrossRef

Ulbrich F (2006) Improving shared service implementation: adopting lessons from the BPR movement. Bus Process Manag J 12(2):191–205CrossRef

Ungan MC (2006) Standardization through process documentation. Bus Process Manag J 12(2):135–148CrossRef

van der Aalst WMP, ter Hofstede AHM, Weske M (2003) Business process management: a survey. In: van der Aalst WMP, Weske M (eds) Business process management. Lecture Notes in Computer Science. Springer, Berlin, Heidelberg, pp 1–12CrossRef

Weske M (2012) Business process management architectures. In: Weske M (ed.) Business Process Management Springer, Berlin pp 333–371

Wiblen S, Grant D, Dery K (2010) Transitioning to a new HRIS: the reshaping of human resources and information technology talent. J Electron Commer Res 11(4):251–267

Wiblen S, Dery K, Grant D (2012) Do you see what I see? The role of technology in talent identification. Asia Pac J Hum Resour 50(4):421–438CrossRef

Worth CW (2011) The future talent shortage will force global companies to use HR analytics to help manage and predict future human capital needs. Int J Bus Intel Res 2(4):55–65CrossRef

Wüllenweber K, Beimborn D, Weitzel T, König W (2008) The impact of process standardization on business process outsourcing success. Inf Syst Front 10(2):211–224CrossRef

Zairi M (1997) Business process management: a boundaryless approach to modern competitiveness. Bus Process Manag J 3(1):64–80CrossRef

Titel: The impact of business process management and applicant tracking systems on recruiting process performance: an empirical study
verfasst von: Sven Laumer
Christian Maier
Andreas Eckhardt
Publikationsdatum: 01.05.2015
Verlag: Springer Berlin Heidelberg
Erschienen in: Journal of Business Economics / Ausgabe 4/2015
Print ISSN: 0044-2372
Elektronische ISSN: 1861-8928
DOI: https://doi.org/10.1007/s11573-014-0758-9

Springer Professional

Abstract

Bitte loggen Sie sich ein, um Zugang zu Ihrer Lizenz zu erhalten.

Sie haben noch keine Lizenz? Dann Informieren Sie sich jetzt über unsere Produkte:

Springer Professional "Wirtschaft+Technik"

Journal of Business Economics

Springer Professional "Wirtschaft"

Weitere Artikel der Ausgabe 4/2015

Exploring the capital market effects of IT capability: the case of ownership structure

Editorial

Untangling knowledge creation and knowledge integration in enterprise wikis

Information technology as daily stressor: pinning down the causes of burnout

The role of user age in task performance: examining curvilinear and interaction effects of user age, expertise, and interface design on mistake making

Premium Partner