Elizabeth M. Comstock
ABSTRACT
This paper describes the methods used to successfully redesign the IBM® Lotus Notes® user experience. The methods we found most valuable were designed to be open to a rich dialog with the wide community of Notes users. Based on our experience, we share practical benefits and challenges with using these methods.
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Digital Library
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Index Terms
- Open by design: how IBM partnered with the user community in the redesign of lotus notes
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