skip to main content
10.1145/3404983.3410009acmotherconferencesArticle/Chapter ViewAbstractPublication PagesmundcConference Proceedingsconference-collections
short-paper

Multi-layered interdependency?: the role of assistive technologies for knowledge workers with visual impairment

Published:06 September 2020Publication History

ABSTRACT

Knowledge work has become unimaginable without information and communication technology. Assistive technology (AT) is intended to provide knowledge workers with visual impairments (theoretically) the same access to the different "Main-stream"-technology applications which all colleagues commonly use for the completion of their work tasks. Based on ethnographic data, this article shows that knowledge workers with visual impairments repeatedly encounter obstacles and interdependencies, in which AT plays a decisive and multifaceted role between dis-/ and ability. We furthermore argue that interdependence in the sense of Bennett el al. (2018) can benefit from a more detailed, two-staged differentiation of the component "environment" to sharpen the analytical perspective on AT for the area of knowledge work.

References

  1. C. L. Bennett, E. Brady, and S.M. Branham. 2018. Interdependence as a Frame for Assistive Technology Research and Design. Proceedings of the 20th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '18), 161--173. Google ScholarGoogle ScholarDigital LibraryDigital Library
  2. S.M. Branham and S.K. Kane. 2015. The Invisible Work of Accessibility: How Blind Employees Manage Accessibility in Mixed-Ability Workplaces. Proceedings of the 17th International ACM SIGACCESS Conference on Computers & Accessibility (ASSETS '15), 163--171. Google ScholarGoogle ScholarDigital LibraryDigital Library
  3. B. Czarniawska-Joerges. 2007. Shadowing: And Other Techniques for Doing Fieldwork in Modern Societies. Liber, Malmö.Google ScholarGoogle Scholar
  4. S. Foley, N. Pantidi, and J. McCarthy. 2019. Care and Design: An Ethnography of Mutual Recognition in the Context of Advanced Dementia. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19), Paper 610, 1--15. Google ScholarGoogle ScholarDigital LibraryDigital Library
  5. S.E. Fox, K. Sobel, and D. K. Rosner. 2019. Managerial Visions: Stories of Upgrading and Maintaining the Public Restroom with IoT. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (CHI '19), Paper 493, 1--15. Google ScholarGoogle ScholarDigital LibraryDigital Library
  6. S. Hackett, B. Parmanto, and X. Zeng. 2003. Accessibility of Internet websites through time. Proceedings of the 6th international ACM SIGACCESS conference on Computers and accessibility (Assets '04), 32--39. Google ScholarGoogle ScholarDigital LibraryDigital Library
  7. S. Harrison, D. Tatar, and P. Sengers. 2007. The three paradigms of HCI. In Alt. Chi. Session at the SIGCHI Conference on Human Factors in Computing Systems. ACM, San Jose, CA, USA, 1--18.Google ScholarGoogle Scholar
  8. J.M. Kuzma. 2010. Accessibility design issues with UK e-government sites. Government Information Quarterly, 27(2), 141--146. Google ScholarGoogle ScholarCross RefCross Ref
  9. J. Lazar, A. Allen, J. Kleinman, J., and C. Malarkey. 2007. What Frustrates Screen Reader Users on the Web: A Study of 100 Blind Users. International Journal of Human-Computer Interaction, 22(3), 247--269. Google ScholarGoogle ScholarCross RefCross Ref
  10. J. Mankoff, G. R. Hayes, and D. Kasnitz. 2010. Disability studies as a source of critical inquiry for the field of assistive technology. Proceedings of the 12th International ACM SIGACCESS Conference on Computers and Accessibility (ASSETS '10), 3. Google ScholarGoogle ScholarDigital LibraryDigital Library
  11. A. Maritzen and N. Kamps. 2013. Rehabilitation bei Sehbehinderung und Blindheit. Springer, Heidelberg.Google ScholarGoogle Scholar
  12. S. McDonald. 2005. Studying actions in context: A qualitative shadowing method for organizational research. Qualitative Research, 5(4), 455--473. Google ScholarGoogle ScholarCross RefCross Ref
  13. I. Moser. 2006. Disability and the promises of technology: Technology, subjectivity and embodiment within an order of the normal. Information, Communication & Society, 9(3), 373--395. Google ScholarGoogle ScholarCross RefCross Ref
  14. T. L.-B. Pape, J. Kim, and B. Weiner. 2002. The shaping of individual meanings assigned to assistive technology: A review of personal factors. Disability and Rehabilitation, 24(1-3), 5--20.Google ScholarGoogle ScholarCross RefCross Ref
  15. B. Ravneberg and S. Söderström. 2017. Disability, Society and Assistive Technology. Routledge, New York.Google ScholarGoogle Scholar
  16. L.A. Suchman. 1987. Plans and Situated Actions: The Problem of Human-Machine Communication. Cambridge University Press, Cambridge.Google ScholarGoogle ScholarDigital LibraryDigital Library
  17. K. Spiel, K. Gerling, C. L. Bennett, E. Brulé, R.M. Williams, J. Rode, and J. Mankoff. 2020. Nothing About Us Without Us: Investigating the Role of Critical Disability Studies in HCI. Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (CHI EA'20), 1--8. Google ScholarGoogle ScholarDigital LibraryDigital Library
  18. A. Thieme, C. L. Bennett, C. Morrison, E. Cutrell, and A.S. Taylor. 2018. "I can do everything but see!"---How People with Vision Impairments Negotiate their Abilities in Social Contexts. Proceedings of the 2018 CHI Conference on Human Factors in Computing Systems (CHI '18), 1--14. Google ScholarGoogle ScholarDigital LibraryDigital Library
  19. R. Veeraraghavan. 2013. Dealing with the digital panopticon: the use and subversion of ICT in an Indian bureaucracy. Proceedings of the Sixth International Conference on Information and Communication Technologies and Development: Full Papers - Volume 1 (ICTD '13), 248--255. Google ScholarGoogle ScholarDigital LibraryDigital Library
  20. W3C. (2018). Web Content Accessibility Guidelines (WCAG) 2.1. https://www.w3.org/TR/WCAG21/Google ScholarGoogle Scholar
  21. H. Ye, M. Malu, U. Oh, and L. Findlater. 2014. Current and future mobile and wearable device use by people with visual impairments. Proceedings of the 32nd Annual ACM Conference on Human Factors in Computing Systems (CHI '14), 3123--3132. Google ScholarGoogle ScholarDigital LibraryDigital Library

Index Terms

  1. Multi-layered interdependency?: the role of assistive technologies for knowledge workers with visual impairment

      Recommendations

      Comments

      Login options

      Check if you have access through your login credentials or your institution to get full access on this article.

      Sign in
      • Published in

        cover image ACM Other conferences
        MuC '20: Proceedings of Mensch und Computer 2020
        September 2020
        523 pages
        ISBN:9781450375405
        DOI:10.1145/3404983

        Copyright © 2020 ACM

        Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than the author(s) must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected].

        Publisher

        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 6 September 2020

        Permissions

        Request permissions about this article.

        Request Permissions

        Check for updates

        Qualifiers

        • short-paper

      PDF Format

      View or Download as a PDF file.

      PDF

      eReader

      View online with eReader.

      eReader