- 1 BITTNER, E. The concept of organization. Social Research 32 (1965), 230-255.Google Scholar
- 2 BLAU, P., AND SCOTT, W. Formal Organizations. Chandler, San Francisco, 1962.Google Scholar
- 3 ELLIS, C. A., AND NUTT, G.J. Computer science and office information systems. ACM Comput. Surv. 12, 1 (March 1980), 27-60. Google Scholar
- 4 GARFINKEL, H. Good organizational reasons for "bad" clinic records. In Studies in Ethnomethodology, Prentice-Hall, Englewood Cliffs, N.J., 1967, Chapt. 6.Google Scholar
- 5 NEWMAN, W. Office models and office systems design. In Workshop on Integrated Office Systems (Nov. 1979).Google Scholar
- 6 SELZNICK, P. TVA and the Grassroots. Free Press, New York, 1966 (original publication date, 1949).Google Scholar
- 7 TAYLOR, F. The Principles of Scientific Management. Harper, New York, 1911.Google Scholar
- 8 WOODWARD, J. industrial Organization: Theory and Practice. Oxford, London, 1965.Google Scholar
- 9 ZIMMERMAN, D. Record-keeping and the intake process in a public welfare agency. In On Record: Files and Dossiers in American Life, S. Wheeler, Ed., Russell Sage, New York, 1969.Google Scholar
- 10 ZIMMERMAN, D. The practicalities of rule use. In Understanding Everyday Life, J. Douglas, Ed., Aldine, Chicago, 1970.Google Scholar
Index Terms
- Office procedure as practical action: models of work and system design
Comments