skip to main content
article
Free Access

Building customer trust in mobile commerce

Published:01 April 2003Publication History
Skip Abstract Section

Abstract

Gaining customer trust in m-commerce is a daunting process, extending from initial trust formation to continuous trust development---but it can be done.

References

  1. Ambrose, P. and Johnson, G. A trust based model of buying behavior in electronic retailing. In Proceedings of America Conference of Information System, 2000.Google ScholarGoogle Scholar
  2. Boon, S. and Holmes, J. The dynamics of interpersonal trust: Resolving uncertainty in the face of risk. In R. Hinde and J. Groebel (Eds.). Cooperation and Prosocial Behavior. Cambridge University Press, Cambridge, UK: 1991, 190--211.Google ScholarGoogle Scholar
  3. Cheung, C. and Lee, M. Trust in Internet shopping: a proposed model and measurement instrument. In Proceedings of America Conference of Information System, 2000.Google ScholarGoogle Scholar
  4. Deutsch, M. The Resolution of Conflict: Constructive and Destructive Process. Yale University Press, New Haven, CT. 1977.Google ScholarGoogle Scholar
  5. Einwiller, S., Geissler, U., and Will, M. Engendering trust in Internet businesses using elements of corporate branding. In Proceedings of America Conference of Information System, 2000.Google ScholarGoogle Scholar
  6. Friedman, B., Kahn, P., and Howe, D. Trust Online. Commun. ACM 43,12 (2000), 34--40. Google ScholarGoogle ScholarDigital LibraryDigital Library
  7. Fung, R. and Lee, M. EC-Trust (Trust in electronic commerce): Exploring the antecedent factors. In Proceedings of America Conference of Information System, 1999.Google ScholarGoogle Scholar
  8. Hardy, C., Phillips, N., and Lawrence, T. Distinguishing trust and power in interorganizational relations: forms and facades of trust. In C. Lane and R. Bachmann, Eds. Trust Within and Between Organizations. Oxford University Press, 1998, 64--88.Google ScholarGoogle Scholar
  9. Hoffman D., Novak, T., and Peralta, M. Building customer trust online. Commun. ACM 42, 4 (1999), 54--57. Google ScholarGoogle ScholarDigital LibraryDigital Library
  10. McKnight, D. and Chervany, N. Conceptualizing trust: a typology and e-commerce customer relationships model. In Proceedings of Hawaii International Conference on System Sciences, 2001. Google ScholarGoogle ScholarDigital LibraryDigital Library
  11. Ratnasingham, P. and Kumar, K. Trading partner trust in electronic commerce participation. In Proceedings of International Conference of Information Systems, 2000. Google ScholarGoogle ScholarDigital LibraryDigital Library
  12. Siau, K., Lim, E., Shen, Z. Mobile commerce: promises, challenges, and research agenda, Journal of Database Management 12, 3 (2001), 4--13.Google ScholarGoogle ScholarCross RefCross Ref

Index Terms

  1. Building customer trust in mobile commerce

      Recommendations

      Comments

      Login options

      Check if you have access through your login credentials or your institution to get full access on this article.

      Sign in

      Full Access

      • Published in

        cover image Communications of the ACM
        Communications of the ACM  Volume 46, Issue 4
        Digital rights management
        April 2003
        93 pages
        ISSN:0001-0782
        EISSN:1557-7317
        DOI:10.1145/641205
        Issue’s Table of Contents

        Copyright © 2003 ACM

        Permission to make digital or hard copies of all or part of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage and that copies bear this notice and the full citation on the first page. Copyrights for components of this work owned by others than ACM must be honored. Abstracting with credit is permitted. To copy otherwise, or republish, to post on servers or to redistribute to lists, requires prior specific permission and/or a fee. Request permissions from [email protected]

        Publisher

        Association for Computing Machinery

        New York, NY, United States

        Publication History

        • Published: 1 April 2003

        Permissions

        Request permissions about this article.

        Request Permissions

        Check for updates

        Qualifiers

        • article

      PDF Format

      View or Download as a PDF file.

      PDF

      eReader

      View online with eReader.

      eReader

      HTML Format

      View this article in HTML Format .

      View HTML Format