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Erschienen in:
Overview of Electronic Commerce Kapitel lesen Erstes Kapitel lesen

2015 | OriginalPaper | Buchkapitel

14. Implementing EC Systems: From Justification to Successful Performance

verfasst von : Efraim Turban, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban

Erschienen in: Electronic Commerce

Verlag: Springer International Publishing

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Abstract

Telstra Corp. is Australia’s major telecommunication company, which provides fixed line and mobile communications as well as digital TV and Internet access services. The company operates in a competitive market (e.g., against Vodafone and Optus Corp.). Telstra has expanded its services to several countries in Asia and Europe.

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Vorheriges Kapitel EC Strategy, Globalization, and SMEs
Nächstes Kapitel E-Commerce: Regulatory, Ethical, and Social Environments
Anhänge
Nur mit Berechtigung zugänglich
Glossar
3D printing 
Computer driven manufacturing process of making parts (from plastic, metals, or other materials), by producing one layer at a time, and as many layers as needed.
Agency costs 
Costs incurred in ensuring that certain support and administrative tasks related to production are performed as intended (e.g., by an agent). (Also called administrative costs.)
Change management 
A process of managing the administrative and behavioral issues related to a change in people’s jobs, work area, relationships, procedures, and so forth. The process is intended to encourage employees to adopt such changes.
Cloud computing 
The delivery of computational assets and services required by users and systems when needed (on-demand).
Cost–benefit analysis 
A comparison of the costs of each project against its benefits.
Hype cycle (Gartner, Inc.) 
A graphic representation of the life cycle of specific IT and EC technologies (e.g., cloud computing, 3D printing, e-payment).
Insourcing 
In-house development of applications.
Key performance indicators (KPIs) 
The quantitative expression of critically important metrics.
Mass customization (on-demand manufacturing) 
A method that enables manufacturers to create specific products for each customer based on the customer’s preferences.
Product differentiation 
Products with special features.
Production function 
A mathematical formula that indicates that for the same quantity of production, Q, companies either can use a certain amount of labor or invest in more automation (e.g., they can substitute IT capital for labor).
ROI calculator 
Calculator used to evaluate investments using metrics and formulas.
Total benefits of ownership (TBO) 
This calculation includes both tangible and intangible benefits.
Total cost of ownership (TCO) 
A formula for estimating the direct and indirect cost of owning, operating, and controlling an IT system, over the entire life of a product or system.
Transaction costs 
Costs that cover a wide range of expenses that are associated with commercial transactions, including the bartering of products and services.
Turnkey approach 
Software packages that are ready to use with minimal installation and testing efforts.
Valuation 
The process of trying to determine the value or worth of a company.
Web analytics 
Tools and methods that are used to measure, analyze, and optimize Web usage and other Internet activities.
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Metadaten
Titel
Implementing EC Systems: From Justification to Successful Performance
verfasst von
Efraim Turban
David King
Jae Kyu Lee
Ting-Peng Liang
Deborrah C. Turban
Copyright-Jahr
2015
Buch
Electronic Commerce

Print ISBN: 978-3-319-10090-6

Electronic ISBN: 978-3-319-10091-3

Copyright-Jahr: 2015

DOI
https://doi.org/10.1007/978-3-319-10091-3_14

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