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Erschienen in:
2008 | OriginalPaper | Buchkapitel
Introduction to the Third Workshop on Business Process Design
verfasst von : Tom Davenport, Selma Mansar, Hajo Reijers
Erschienen in: Business Process Management Workshops
Verlag: Springer Berlin Heidelberg
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If one considers business processes that are in use today, be it by banks, insurance companies, governmental agencies, hosptitals, etc., it is sometimes difficult to imagine that they were once consciously designed. Their structures can be extremely complicated, responsibilities for their parts may have been widely distributed, and no particular participant really has an overview of the entire process anymore. Such business processes typically evolved organically over dozens of years, mostly with a focus on mending the operational problems that occurred on a day-to-day basis. But this will no longer do.