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2015 | OriginalPaper | Buchkapitel

12. Order Fulfillment Along the Supply Chain

verfasst von : Efraim Turban, David King, Jae Kyu Lee, Ting-Peng Liang, Deborrah C. Turban

Erschienen in: Electronic Commerce

Verlag: Springer International Publishing

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Abstract

With traditional retailing, customers go to a physical store and purchase items that they then take home. Large quantities are delivered to each store or supermarket; there are not too many delivery destinations. With e-tailing, customers want the goods quickly and to have them shipped to their homes. Deliveries of small quantities need to go to a large number of destinations. Also, items must be available for immediate delivery. Therefore, maintaining an inventory of items becomes critical. Maintaining inventory and shipping products costs money and takes time, which may negate some of the advantages of e-tailing. Let’s see how Amazon.com, the “king” of e-tailing, handles the situation.

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Vorheriges Kapitel Electronic Commerce Payment Systems

Nächstes Kapitel EC Strategy, Globalization, and SMEs

Nur mit Berechtigung zugänglich

Collaborative planning, forecasting, and replenishment (CPFR)

The practice of suppliers, manufacturers and retailers collaborating on the planning and forecasting of demand so that the supply of goods and services matches customer demand on the retailer’s shelf.

E-logistics

The logistics of EC systems, typically involving small parcels sent to many customers’ homes (in B2C).

Logistics

Activities required to efficiently and effectively control and manage the movement and storage of items, services and information across the entire supply chain to the consumer and potentially back.

Merge-in-transit

Logistics model in which components for a product may come from two (or more) different physical locations and are shipped directly to the customer’s location.

Order fulfillment

All the operations a company undertakes from the time it receives an order to the time the items are delivered to the customers, including all related customer services.

Radio frequency identification (RFID)

Tag technology in which RFID (electronic) tags are attached to or embedded in objects (included people) and employ wireless radio waves to communicate with RFID readers so that the objects can be identified, located, or can transmit data.

Reverse logistics

The movement of returns from customers to vendors.

Store-level distribution resource planning (DRP)

A collaborative approach that utilizes a retailer’s POS data to produce a model that yields a bottoms-up, time-phased forecast of consumer sales, shipments, receipts and inventories at all stores or channels and DCs for all items, usually over a 12-month period.

Third-party logistics suppliers (3PL)

External, rather than in-house, providers of logistics services.

Visibility

The knowledge about where materials and parts are at any given time, which helps in solving problems such as delay, combining shipments, and more.

Warehouse management system (WMS)

A software system that helps in managing warehouses.

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Titel: Order Fulfillment Along the Supply Chain
verfasst von: Efraim Turban
David King
Jae Kyu Lee
Ting-Peng Liang
Deborrah C. Turban
Verlag: Springer International Publishing
Buch: Electronic Commerce
Print ISBN: 978-3-319-10090-6

Electronic ISBN: 978-3-319-10091-3

Copyright-Jahr: 2015
DOI: https://doi.org/10.1007/978-3-319-10091-3_12

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