1 Introduction
2 Theoretical Background
2.1 Embeddedness
2.2 Multiple Embeddedness
3 Method
Case 1 | Case 2 | Case 3 | Case 4 | |
---|---|---|---|---|
Country of origin | Finland | Finland | New Zealand | New Zealand |
Year of foundation | 1997 | 2012 | 2007 | 1996 (sales started in 2000) |
First international office | 2000 | 2012 | 2009 | 2007 |
Industry | Software | Mobile application | Designer of wireless solutions | Software |
Customers | Large B2B cooperation partners/customers in US, B2C customers around the globe | B2B customers (TV channels) | B2B (in both industrial markets and consumer markets) | B2B |
Number of employees | 35 | 29 | 68 | 100 |
Office locations | Finland, US, Taiwan | Finland, Poland, UK | New Zealand, US (3 locations) | New Zealand (2 locations), US (2), Netherlands (+ remote employees in 13 locations) |
FDI types | Greenfield (+ acquisition in 2014) | Greenfield | Greenfield | Greenfield (+ acquisition in 2014) |
% of sales from international markets | 100 | NA | 100 | 100 |
Data sources | ||||
Interviews | 1 × CEO 1 × President of US Inc/VP of Sales and marketing | 2 × CEO & Co-founder 1 × CTO | 2 × CEO & Co-founder 1 × Manager | 1 × CEO & Co-founder 1 × Managing Director Europe |
Other | Media entries Email correspondence for updates | Media entries Initial meeting with the founder University master students’ group report Email correspondence for updates | Media entries Case study Email correspondence for updates | Media entries Email correspondence for updates |
Case 1 | Case 2 | Case 3 | Case 4 | |
---|---|---|---|---|
Home location | - Legal domicile - Company head office, physical facilities (28 local employees) - Board members - Activities: Part of HQ activities, marketing, R&D | - Legal domicile - Incorporated company, P.O box - Funding from a governmental support organization - Activities: Part of HQ activities, business development, marketing, customer support, R&D (front end) | - Legal domicile - Company head office, physical facilities (60 employees representing 10 different nationalities) - Part of a business incubator program - CEO / Co-founder former board member of governmental internationalization support organization - Close cooperation with a local university Activities: Part of HQ activities, R&D | - Legal domicile - Official company head office (12 mostly local employees) - Activities: Part of HQ activities - Branch office (7 mostly local employees) - Board members - Activities: R&D |
Host location 1 | - Incorporated subsidiary in US, physical facilities (5 local employees) - Connections from home-country internationalization support organization residing in the area - Activities: Part of HQ activities, global sales of firm’s primary offering, close cooperation with technology partners | - Branch office (28 local employees) - Local co-founders’ connections - Board members - Activities: Part of HQ activities, R&D (back end) | - Incorporated subsidiary - 1 head office (5 mostly local employees) - Part of HQ activities, sales to large customers in Asian region - Branch office (2 local employees) - Board members - Activities: Part of HQ activities, consumer devices sales and marketing - Branch office (1 local employee) - Board members - Activities: Part of HQ activities, industrial applications sales and marketing | - Incorporated subsidiary - Branch office (25 mostly local employees) - Activities: Part of HQ activities, R&D - Branch offices (multiple branch offices with one employee in each, in total 20 mostly local employees) - Activities: Part of HQ activities, global sales and customer support - Remote employees in 13 US states (30 local employees) - Board members - Activities: Part of HQ activities, global sales and customer support |
Host location 2 | - Acquired former partner company (2 local employees) - Global sales of firm’s additional offering | - Branch office (2 employees, British and Polish) - Board members - Activities: Part of HQ activities, R&D | - Incorporated subsidiary, 6 local employees - Board member - Activities: Sales, implementation and global customer support |
4 Findings
4.1 Case Descriptions
4.2 Themes from Analysis
4.2.1 The Process of Embedding
4.2.2 External Embeddedness
The reality is that companies go to Silicon Valley to find new technology. Being there provides credibility for us. Companies are not coming to New Zealand to look for new technology. They go to the US to look for technology. Our Korean customers go to Silicon Valley to look for new technology. Our Chinese customers are the same. It becomes a matter of where we need to be in order to attract the attention of the key people. (CEO, Case 3)
Because [CTO] is in London, he can very easily meet with the people who have a lot of influence in the television industry. These people either have an office in London or visit the city often. (CEO, Case 2)
As we have functions centered in different locations, meaning Poland, we have much better access to talent than in Finland, it would be very difficult to hire experienced coders here, and in Poland it’s much easier. It’s because of two things: we have networks there, meaning [founder X and founder Y’s] acquaintances and in Poland we can pay competitive salaries. Meanwhile in Finland we couldn’t afford to hire them, and I don’t even know that many coders here [in Finland]. (CEO, Case 2)
We have to be in the US so that we would look like a US firm, so that they [customers] would trust us and that we would have a US bank account number, all these things that come from there [US]. (CEO, Case 1)
We have adopted American hierarchy in terms of the naming convention, and the American hierarchy is quite well-defined, so you have C-level, and then underneath you have VP, or SVP levels, then underneath you have the director level and underneath that you have a manager level and then you have the individual contributors at the bottom. So, we have people for all of those positions. Whereas New Zealand doesn’t really have a clear hierarchy in its management structure, we tend to have the managing director, and everyone else. (CEO, Case 4)
While we are a New Zealand company, we are presenting ourselves to our customers in US and we are behaving like a US company. From a legal perspective the US is still a subsidiary of us but from the day one of the key things for us has been to be a global company, not a New Zealand company. We don’t think like a New Zealand company, I don’t think we have a culture of New Zealand company, I’ve spent ten years of my career living and working in the US, doing start-ups and being entrepreneur in that market. We bring a very different perspective in the way we build our business. (CEO, Case 3)
[Former CEO] actually changed [Excel] to Quickbooks when he hired [US employee], and [US employee] who had an accounting degree came in to be office manager and looked at him and said, “why are you doing this on an Excel spreadsheet?”. And he was like “Oh, kind of write the cheques out and we have an outside account” because they were just young guys. “No,” she says, “No. I’m an accountant and you can be put in jail for this so we’re going to get Quickbooks and put our cheques and have our taxes done right”. (President of US Inc, Case 1)
If you want to be successful in America, you must hire Americans. Americans want to buy from Americans, Germans want to buy from Germans, Dutch want to buy from Dutch. (CEO, Case 4)
[Board member] is recognized as being one of the most successful hardware technology executives in Silicon Valley. We are excited that he can provide advice and insight as we look to build our development centers offshore. [VP of Engineering] brings broad technical and management experience leading large teams in international multi-disciplined R&D efforts. They are ideal complements to our board and senior leadership team as we embark on our next phase of growth. (Press release, Case 3)
4.2.3 Internal Embeddedness
The same values we have in Finland are applied here. Identical values for Finland and here [US]. We treat this [US subsidiary] as a Finnish company. I treat it like we are Finns here. So, like I don’t fire people for having an issue here. Where if I was in an American company, I’d fire them on the spot. I don’t make my people here to work 12 to 14 hours a day. It’s not the way our company works. They work their 8 – 8½ hours a day [like in Finland]. (President (US Inc), Case 1)
[VP of engineering] manages the distributed engineering team. It works like clockwork to be honest. His project managers run weekly project reviews which people around the parts of the world join, he has his own management leadership meeting with his engineering management team once a week, they have all hands meetings and detailed project review meetings scheduled on regular basis. All of these things make up the fabric of in which how they communicate and work together. (CEO, Case 3)
I have one-on-one meetings with all of my direct reports every week and I have a group meeting once a week as well. And that’s supposed to happen all through the chain. My head of operations will have one-on-ones with his direct reports and then a group meeting with his direct reports once a week, so all the reporting comes back up. (CEO, Case 4)
I come back here to this office [New Zealand] every six weeks, I go to the European office two or three times a year, I try to go once a quarter, I go to see Seattle maybe once a month, so I’m doing a lot of traveling trying to keep that [culture]. It’s difficult to have a culture when you have your team distributed like this. Again, culture is incredibly important to a small company. (CEO, Case 4)
I give a lot of power to people. If you give them responsibility, you also give them power. These are not separate concepts. So, people can decide about a lot of things by themselves, and then we accept also that mistakes will happen. (CEO, Case 1)
I look at the decision-making process, and I describe our decision-making system as one of robust debate. It’s not about management coming up with all the answers and coming up with the decision but having an open environment where especially the key decisions are debated. (CEO, Case 3)
4.2.4 Managing Simultaneous Internal and External Embeddedness: Dual Embeddedness
4.2.5 Virtual Embeddedness
We’ve become very good at using all of the modern technology tools available online – they make it a lot easier to do it than what it was five to ten years ago, I mean ten years ago it would have been very difficult for a company like ours to operate in many different locations, in many different places. (CEO, Case 3)
Every area has a dashboard that has the reports on. – Because you can’t micromanage people anymore, you have to step back and manage so everyone has different metrics, so I have metrics for my team, and then they set metrics for their people – . (CEO, Case 4)
Nowadays [physical presence] doesn’t matter that much in our relations to our corporate clients because they know us, and they are in contact via digital channels. (CEO, Case 1)
It’s a video call now, previously we didn’t use the video function because we didn’t want them to see what we think. But [President (US Inc)] demanded it. When I started as CEO, we decided to open up things. In [previous CEO’s] era, lots of things were hidden. But then I thought this doesn’t work like this, [President of US Inc] can’t sell if he doesn’t know, and he has to know before [product] is ready so that he can influence [the development]. And we were afraid that he’ll try to influence it too much. (CEO, Case 1)
One thing is that you get stacked in your home, and yeah you see you are progressing, but you know, it’s kind of different [to work from office], like damn, I have an office now. I go to some cafes and work at home, and it doesn’t feel the same. When I am in Poland, and I actually go to the office, I have a warm feeling - now that you have this office, you can go there and work from there. (CTO, Case 2)
Email is probably one of the worst ways to communicate. We are constantly dealing with people issues created by emails. Particularly when you have multiple cultures in your company. And often their [European employees] directness can be interpreted by Americans as insulting, and this creates problems. What we are encouraging in the company is to stop using email particularly when you start getting into any kind of argument or conflict, pick up the phone and talk to somebody. (CEO, Case 4)